PurolatorReviews 195

The person simply came to our building and because I hadn't given them a password to enter our building on their own, he just turned back and left, no message, no call. I had written as instruction to simply call me and I'll open the door remotely but they don't even care, for some reason they just rather make you wait and keep contacting them to try to solve the issue, the customer support is also pretty $#*!ty.
DO NOT RECOMMEND AT ALL!

Purolator will no longer be a choice for a cargo carrier for me. I will be notifying all of my suppliers that I will not be ordering anything as long as they refuse to deliver to my house.
"All" the other carriers deliver to my door. Their service apparently ends only a few doors down from me. Completely unacceptable. I am 5 km from the pick up location. Some of the items are either too large or too heavy to manage with a compact SUV.

Next day delivery from Best Buy, don't count on it. Purolator don't show and blame you -"receiver inaccessible" - when you waited all day for them. Then you have to wait days before they will actually deliver your package. The text alerts would be great if they actually used them. Got one at 11:30 am and nothing more. Way to go Purolator you waisted my time and energy.

This is my second really bad experience with Purolator. Today, they claimed they could not deliver on time because of a "weather event". Well, there was none. Scattered light flurries now and again with no accumulation on the roads. A completely fabricated story. Last time, I had to go to pick up at their depot. The people were super unfriendly and the procedures very customer unfriendly. If you want something shipped, tell your shipper not to use Purolator. Apparently they are mostly owned by Canada Post, and based on the attitudes and efficiency of their staff, I believe it.

I did order a RV water heater on demand.
When I received the box, 2 week later, the box was damage and been repair. The Purolator sticker was on TOP of the repair. It was damage before they send it. Now I have a 2 weeks wait the time they find my item in there stuff... Look like a mess in there maby... Plus some days for the bank to have my refund.
I find my self with no running water...
Purolator as disappoint me again.
I did not close to receive the item from Purolator.

We always have problems whit these people, so for today delivery we set up sings at the door of the building, mail, and at the door of the apartment, to let the Purolator guy know we are home and that we are waiting, that he can knock or call to our phone. Well, he came saw the notes because he called us with a number from British Columbia (we live in Ontario), we answered, and he did not reply; so, I rushed downstairs, and when I got there, he was already writing the not for "sorry we missed you". All this was under 2 minutes, if I almost lost it with all these precautions, this only means that they have CERO intentions to deliver anything.

We were expecting a delivery of passport documents in a small town of 2500. Time sensitive as we were departing the following day. Driver claimed he could not deliver to the address due to construction. Pretty laughable given we were in and about around town with no more of a 2 minute wait with a flagger. Never got the package but once I made attempts to get a manager to get a hold of the driver he was already an hour away. We had to drive one hour to catch up with him there and back to get our package. Unbelievable. FEDEX is your only option. I have stopped payment for that delivery which was very costly and I DID THE WORK! PUROLATOR STINKS!

The worst delivery experience that I have ever had.
Do not waste your money and time going there. They never deliver, the couriers only claim to try and could not meet any one. Later they claimed to buzz the door but my wife was at home throughout.

Worst of the worst company. Even under developing countries have better couriers that Purolator

Sent a package overnight so cost is extra. Was willing to pay but it didn't get there. Last update it was lost, had what PUROLATOR called a routing problem. Sent the same package through FedEx because they were important documents and time sensitive. The stress of printing of another 57 pages and signing while my husband drove an hour to make a pickup location was too much. We had minutes to spare and the cost in gas, we won't see that money back. Hopefully will get a refund on my Purolator cost. Not holding my breath though. Will never use them again.

I would give a NIL review rating if possible. They are not a delivery company, more like a useless company

I am waiting for a week and they didn't deliver also they lied as they tried customer service is rude and shut the phone

Hello, I have a complaint about the fact that this is the 5ft time that I've been at home waiting for the delivery and I got the email saying that you passed by, but nobody was answering the door. Then I have to go do the pickup 30 minutes from my place. My postal code is H2K2Y7. I am very disappointed with the deficient quality of the service that you are offering.

This company sucks, recently for some reason they stopped delivering in our residence and always need to pickup but that's not the real case here.they NEVER send a notification to the recipient (E-mail, Phone, SMS). I proven this twice with my online orders. Before, they deliver no problem then for some odd reason they sent all back the deliveries to the seller.Given them a second chance but it goes south. Called their customer service and blame me for missing the pickup and ask me to always check the tracking number, but how do I know there will be a pick-up if they don't give a notice via E-mail,Text, Call?! Will avoid this courier, not worth your money or Time.

More often than not it seems like orders I ship get separated from each other. They lose complete orders. They damage boxes. Their customer service is next level. Next level bad, that is.

I tracked an order. 2 of the 4 boxes that were shipped were separated. I tracked it, I knew they were separated, so I hopped on the live chat to see their exact whereabouts, if possible. They just told me exactly what the tracking site said.

Since the year 2014 they have changed and became one of the worst delivery company. They will never deliver to you the item and will say " MISSING ENTRY CODE" or no one was at home. They will force you to rearrange for pick up at one of their locations which you will suffer for 2 or 3 days delays and etc. Stay away from this garbage company.

This is the worst service I've ever experienced. I've never chosen any of my purchase to be delivered by this joke of a company, but my employer and some other stores use their service. What is the purpose of delivery if neither of couriers can even press the doorbell button? How the **** I'm supposed to know you've arrived? Should I be waiting days on my porch to not miss delivery? This is nonsense. Absolutely disgusting service. Iʼve lived in 3 different countries and this is the worst company I've ever dealt with. I'll make sure to let all my partners know that they should avoid any business with Purolator.

I wasn't informed Purolator would deliver my parcel today, so I wasn't home when they came.
Now, I'm told to drive to another city to pick it up at a cost greater than what I already paid to have it delivered. Ironically, UPS left a package on my porch same day. No problem. Purolator sucks

Anytime I have used Purolator as my courier company I have been disappointed. I am at home and the courier doesn't wait enough time for me to get to my door and retrieve my package. The courier leaves and then I am told I have to pick up my item at a location that is 30 minutes away. What is the point of having a package delivered if I have to leave my home, drive for 30 minutes and wait the next day to get it! Also, there are several purolators around me but I have to travel far to get my package. This is terrible service. I will never use this company again.

Disgusting practice of delaying shipments until they're at full load to save money at the expense of customers getting their items on time. Don't expect 50% of your express packages to ever arrive on time, and always expect they will blame it on the weather, even if the weather has been pristine for weeks. What's the point of paying higher costs for fast shipping, when it's constantly delayed for days and never arrives on time?

I have no idea what Purolator does to stay in business, but I assume they must run extremely lean to offer the cheapest price for companies. The way they conduct business should be borderline illegal.

The delivery drivers appear to prioritize getting through every house as fast as possible with minimal effort, as there must not be any process to catch drivers who regularly report that residents weren't home at a higher than realistic rate. There have been multiple instances of drivers not even attempting to knock before leaving a note.

Customer service also has horrendous communication, as multiple calls must be made to update a single piece of information.

By far the worst courier in the Greater Toronto Area, but unfortunately avoiding them isn't always an option. If there is an option to choose between Purolator or to pay extra for a different courier, I *very strongly* advise everyone to choose the latter option unless recieving a parcel up to 2 weeks late is not an issue.