PurolatorReviews 195

Often late, missed target date repeatively. Driver threw parcel in walkway, 2 yards from door. I filed complaints to Amazon but they still use Purolator. Use them only if your time is not important. The last order, took 14 hours from Toronto to Vancouver, but it took 34 hours from item put in truck to deliver to our address, 8.4km away.

It is the worst delivery company EVER
Avoid, avoid, avoid PUROLATOR by all means! Liars. Not even trying to deliver. Only stupid excuses.
6 days passed, and I still haven't got my parcel, it shows that it is in a city without any movement.
I have been calling every day to inquire as of why it's not delivered. No help from customer service either. Only promises. VERY FRUSTRATING

I wasn't home the day of the delivery attempt. The package was to be held for five business days at their location over a half hour drive away. Their hours of pick up: Monday to Friday 9-5 which I was working everyday. I tried calling multiple times to reschedule a delivery but each time the wait was over thirty minutes. The automated answering said that they could send a link to my mobile device but failed each try.
A waste of my time. A frustration. No service. No delivery.

PUROLATOR FRAUD/MISREPRESENTATION
We were told our sign (NOT ARTWORK AS THEY SAY NOW) was TOTALLY insured for replacement cost when speaking on the phone to a Purolator employee, Yes it was damaged and they gave us the run around saying it was improperly packaged and when they saw that wasn't working they then tried to say it was art, even after ruining the customers sign (NOT ART) they won't come good on their promise. It's right in our name CANADA WOODWORKS & SIGNAGE,we are a sign company not an ART company...go figure? We have spoken with several staff members including Rebekah Cisse as well as the National Manager Claims Preet Noorpuri, both were left scrambling for answers BOTH were NOT qualified to do their job. Both had told us CLAIM DECLINED even though they had ZERO information about the claim at the time. We have now started an online campaign to EDUCATE the public as to Purolator's practices of conducting business. Please be aware of what they are able hide with their millions of dollars profit in advertising. We hope this helps at the very least one single person but so far from our social media post we have 128 people that have STOPPED using PUROLATOR. After the social media campaign our lawyer will be suing. Thankfully 2 ex employees have reached out to us and 1 current employee to make us aware of company practices on dealing with a claim.

I have ordered a couple of things on Amazon some of the products arrived on time with Intelcom and other delivery companies except Purolator every time I expect my order to arrive they always text "delivery attempted" this is like the 5th time they tried they come up with an excuse that the address is not completed if it's not completed then how come other delivery companies are being able to deliver the products on time and to the right location. And I also called the Purolator company no one answers your call.

Phone the office to re- schedule the delivery cos I have a work but keep showing up to my door. So, on the expected delivery day. I waited and waited but no one showed up instead someone phoned and expect me to pick it up. So, I phoned and followed up and asked why and the lady told me that it was a misunderstanding or miscommunication. So, frustrated and so disappointed. Don't trust this company

I ordered a package from BC and they shipped through Purolator.for 6 days, my package showed that it was in Tacoma without any movement. And when I requested to speak to an agent they told me that they could not track the package.
After 7 days it finally arrived in Florida Jacksonville.
After it got to Longwood it showed that it was out for delivery but even then you still could not track exactly where the package was, there was no estimated delivery date either, it was just absolutely ridiculous.
I'm so disappointed and honestly upset because this was the most anxiety inducing shipment I've ever had to wait for.

Order supposed to be delivered same day, ha ha ha. Further directions required to complete delivery. What a joke why do places use Purolator.

One star is more than they deserve. Been home all day, no one came, then I get notice from Amazon saying they attempted. Im okay with that, but no notice, no instructions, or no what my next step is. Customer service says they can't tell me anything. This is a joke. I have no clue what to do now, neither did customer service. Wait and see was her answer. Wait for what?

I went in to 2801 45 ave in vernon today to ship a package out to burnaby...they told me about the flat rate box they had and saved me a lot of money.The girls there had me laughing the whole time, the energy in this place was amazing made my day for sure. Thank you jody and jessica for everything.

Lance

They don't deliver on time they don't up date you but they do everything but bring packages obviously it's owned by Canada post

You guys need to train your customer service rep at least once before they start picking up calls. Connected to a guy name Ryan when music stopped playing, took several minutes before he said anything. Voice sounds lethargy or high from weed or drugs. Didn't seem to care where the package is, doubt he even has the capacity to search it up on his computer

I was literally sitting here doing nothing since I woke up waiting for my new phone to arrive when I suddenly get a text saying that I missed the delivery. I check my front door and they put the sticker on it that says I need to go pick it up later today. This is the SECOND time they've done this. DHL is so much better. Next time my delivery is coming from Purolator I will literally sit at the front door to check for footsteps because they never ever knock.

I sent a package for Valentine's Day from London Ontario to Montreal in very good time. The unit number of the apt. Was missing. Rather than call the receiver, the driver put an address incomplete message. No one called the sender; no one called the receiver. Why? Because the drivers do not have phones, despite the fact that each package MUST have a phone number on it. What is the point of the phone number if it cannot be used. I then spent more than an hour solving this issue. Package will now be delivered 3 full days after it was supposed to be delivered. Completely inefficient process. Wish I could give zero stars.

I wish I could rate 0 star because it doesnt deserve one...
You have to be home all the time because they will never give you a time of delivery but between 9am and 9pm.

Friday, January 27, Purolator delivered to my home a package worth $800 in a completely smashed box (see photo of the box). Half of the parts (automotive) are missing in it. I fill out an inquiry request and a claim request. A few days later I am rewritten that my requests are refused because it is a package delivered without a signature and Purolator is NOT RESPONSIBLE for EVERYTHING. I now have to take long steps with the sender when it is in no way his fault.

Unacceptable. I want to inform as many people as possible about this kind of injustice. My case will be revealed on as many platforms as possible to expose the questionable policies of Purolator, a carrier to be absolutely avoided.

So far in the last 12 months, every delivery by Purolator has been screwed up. $100+ 'next day' delivery was delivered 4 days later. Purolator refused to refund (again, blamed the weather). One 2 day delivery actually took 21 days to arrive. Refund refused. They just sent me on a 60 km detour to the wrong Purolator depot. No apology. I get home to find yet another delivery attempt slip on my door (probably for the same package, which they cannot find in their tracking system). The list of screw ups is endless... avoid these clowns at all cost.

They don't even bother to send aby notifications, call, sms or knock at your door. They will simply leave a notice stating missed delivery even though i was home the whole time. Extremely unprofessional.

I will be avoiding Purolator like the F****** Plague.
Make an order from car parts site to my Mechanic. 1-2 day delivery. Tracking Number ************** for anyone who wants proof of their BS.
They "Attempted Delivery" on Tuesday, which is a straight up Lie as I know my mechanic was at his shop waiting for it.
Ever since then, "Address Correction Required"
My mechanic needs this Small, Light Package containing a Camshaft Sensor to get my car fixed... And I can't get my car till they deliver. I have been calling EVERY DAY to inquire as of why it's not delivered. It's now Friday and it's still not delivered. I am sure people at customer service are thinking to themselves why they work in such an incompetent place... They make the worst noname carriers look like a gold standard. They are seriously offensively bad. If you buy something that goes Local carrier (post canada or USPS) or Purolator which claims would be faster... go with the cheaper option because at least they actually do their F****** Job.