PurolatorReviews 195

I work from home and order many things online. I never had any problem with any company except Purolator. There is always an issue! Last time, they called me to say that the driver could not deliver my package because he did not have the code to enter my building. There is no code! They gave me a number to call which was a random guy's cellphone (who didn't work for them). I then called the central to tell them to deliver my package. They said no we need a code… I said well just leave it at a Purolator location and I'll pick it up. They said no and returned it to the sender. This was not an expensive purchase that needed a signature… how lazy

I've been waiting 5 days now for my package. It was supposed to be here friday. Today is tuesday. So i might get my package LATER. They can't even send you an email to say when I'll get my package. This is the second time this happened to me with this company.
If I could put zero stars, I would.

You need to avoid this company at all cost. Lazy and rude courrier worker that will not call in order to deliver your paquet and will never get to the door deliver your parcel. They expect you to wait on the road all day for your parcel in order to retrieve it. No call. They expect you to advertise your buzzer code online so that any thief can get in your house.
Customer service will make you wait for hour before telling you they can not do anything for you.
I never received a good service from them. If you can avoid them, do it.

I'm in St. Catharine's last Thursday I ordered some parts from ADI (about 80k away) when they didn't arrive Friday I wasn't surprised but when i found it wasn't even picked up the following Tuesday I called the shipper who contacted Purolator and they did come promptly to collect the parcel and shipped it to Edmonton Alberta, it appears to still be there. I ordered the material again at a cost of another $1,500 earlier today and looking at the new tracking i see it did not get picked up from ADI AGAIN. PUROLATOR IS THE WORST
It appears I have to give them a rating but they should be short of 1 star minimum I gave them

Tried to ship an item at staples Purolator depot and they wouldn't help with the shipping so off to ups for real service

They left me a paper asking to go pick up my package. Went two consecutive days and package is not there. Check online and it was in another location (different from the paper and very far from my address). Asked for redelivery and package is still in the same location and I can't get a hold of them.
The package was supposed be tickets to an event. The event has already finished. I had to buy tickets at the venue out of pocket because I never received my tickets from purolator!

Imagine making payment for shipment, tracked item which was placed on the truck for delivery but Purolator claimed it has been stolen, and there is nothing they can do. The tracking Number is *******2554. And if they remove the trace I will add pictures here. This organization is disgusting PLEASE do not ever use them, your shipment will be missed as mine did. I have promised that until I get my shipment, I am not stopping, I am going all out to let the world know how horrific their services are

There is a sign there that asked us to be polite with staff but when I askd a question they shout on me!
So unprofessional! But it was a free service they did not charge me.

Purolator the most useless company to excist just cost me a 1000$ what a waste of money and time... DO NOT GET YOUR ITEMS SHIPPED THRU THIS COMPANY they are a joke!

Late delivery, bad customer service. Shipped corals, they have not arrived yet and will die if they don't get here soon

Whoever uses PUROLATOR please run when trying to put a claim in - do not ever deal with them they like to rob you of your money - so that is why they get higher salary than most people - do not deal with Faye Mitton - shall deny your claims - keep losing our stuff Purolator - giving you a 1,000 star rating for the worse if their was one I would give that to you for being a money grabber company

I had ordered some goods and the vendor used Purolator to ship it. Once the parcel arrived at the delivery depot it failed to deliver on two consecutive business days (they never even loaded it up on the delivery truck!) and on the third business day they sent the parcel back to the sender. The tracking system during the last three days was absolutely awful, with confusing messages on the web, malfunctioning customer service chat system, and live operators where if you call three of them in the space of 10 minutes they would each give you a completely different description of the status of the shipment. I mean, I have never seen anything like this, what a truly awful experience. Use any shipping company but this one and you will do just fine.

I bought PC items for 3000$ on NewEgg Canada and the carrier (Purolator) just delivered the package in front of my door on the road as I was not at home. The packages were obviously stolen. I contacted Purolator who told me to check with the neighbors or if the package was not carefully hidden by the carrier. This was not the case, and Purolator eventually confirmed that they just put the package not hidden at all, and that I needed to see with Newegg for next steps, that they could do nothing. End of the story: I issued 3 claims to Newegg, with a police report, they denied all. On its side, Purolator had the nerves to send me a survey to measure my satisfaction, but when I clicked on the link, I had a message saying that it was a mistake that they sent the survey to me.

I had no clue they were notorious for leaving slips without attempting to actually deliver. Yay for me I found out today that I was left a slip. What is even the point? Never ever will I use any of your services

They don't call, text or email about notification. I was home when they attempted to the deliver, and it seem the building were I live had the front door lock, instead of trying to call me or text or anything freaking thing they decided just to leave, I didn't receive a notification about it, I only noticed because when to the website to track my package, and according to it, after the attempted delivery, my address needed to be corrected, even though they have the right one, and the las update according to the website, I needed to make an appointment for delivery. I call them, and they tell me they don't know what time they could come, how the F I'm supposed to know if the f package is here is no one calls me nor gives me a specific time, I'm not going to spend my whole day waiting outside the building, I have to work. I'm so pissed.

Worst delivery system ever - they leave you a piece of paper telling you to go pick up your item they don't even try again. If you call them to try to reschedule, you are on hold for over an hour. They don't deliver your items - they deliver pieces of paper. COMPANIES:. PLEASE STOP USING PUROLATOR! USE Intelcom or canada post instead….

I used the estimate quote per their website. Provided quote to my customer and then when billing came back it was 4x the estimate quote. The box used was 10x7x5 inches but they billed me for 22x15x13 inches and when I weighed it, it was less than 1 lb but then they charged for 36lb! That is as heavy as a kid. It was only 2 small plant cutting that I shipped and now they are telling me, shipping is not just on box size and weight but also on the amount of space it used on the carrier. I would assume their quote application is reliable to use to provide estimate to customers. I am ok with anything less than $10 above what software quoted but now, its charging me $85 more than what was quoted on their software! I used the same box with the similar content (less than 1lb) and shipped to the same location (QB) or even further to NS at the same time, and that one came back as quoted but this one, was way off to believe it's accurate! Nothing is done on Purolator end and to get a hold of someone is always hard. I will never use Purolator again and if anyone does, remember to take pictures of your box prior to shipping with dimensions because if you want to dispute it, it takes weeks and even so, nothing would be done. UPS seems to be more reliable on the quote.

I work for one of the largest IT industry in canada and we are solely dependent on Purolator services but sometimes when we want to schedule a pick up on call it takes me half a day to get in touch with customer service. This is absolute garbage service.