PurolatorReviews 195

Purolator knew when they talked to the vendor that they had no intention of delivering my Christmas gift to its recipient. They took the money and dumped the package at a tractor store that recently represents them near my recipient. However, EVERYBODY else in 10 years delivers to their door, but not Purolator. My recipient had 5 days to pick it up and the store was closed one of those days and had short hours. I called Purolator and asked how did they notify my recipient there was a package to get and where to get it. They said they called her. Only they called a totally bogus number, and then blamed me or the vendor for giving it to them wrong. I never gave a number. The job is to DELIVER the package, not to call and make the recipient come get it somewhere. If I was not tracking the package, it would have been totally lost. Never use Purolator. Oh, and their representative hung up on me when I told her that every other delivery service brought their packages to this address. The absolute worst. They had one job and could not and would not do it.

CAN'T believe Naturalizer is using this company for delivery and encouraging us to use them for returns. The service is less than poor, no one talks to you yet they said the have at heart their customers! My case was closed with lost items a value of $250+/- no refund, no further help except a robot writing letting me know the receiver had the package which are all lies.

Worst
They said they left my VERY important document on door and it was not there. They didn't even inform me and they don't bothered investigating about it
Worst service
Pissed me off

Unreliable, bad customer service, always having negative experiences with them. Very generous from me to give 1

Worst delivery ever. Sadly, their customer service doesn't seem better, not very helpful! Drivers are very creative at finding excuses not to do their jobs (mechanical failure, running out of time, incomplete address, nobody home, you name it). Don't believe any of it, it's not you, it's them! Best case scenario, you'll have a note on your door and end up picking up the package yourself after being delayed for a week or more. Sometimes they don't even bother to leave a note though... Two questions: 1. What are they getting paid for? 2. Why is there no option for zero stars?

Many years old I chose to avoid using Purolator at all costs when they couldn't even deliver an ink cartridge to the house. Fast forward 15 years and my recent experience exactly mirrors the past, no delivery, no notice, no communication, impossible to reach customer service--likely because there isn't any. Unfortunately, I will also abandon the online companies that use their services as well and hope some of those companies think twice before using their inferior services.

Took a day off to receive my package.
Delivery date was for the 23rd of June.
This was a no show. I was told the delivery was guaranteed to be there. Bull!
I would not recommend or ever use purolator.
If i could give no stars that would be better..

We had purolator pick up our package for a delivery that should have only taken one day, two at most,, it took 2 weeks.
Poor customer service, no response or delivery updates on time sensitive package.
Would not recommend them and will not use them again.

Anybody out there don't ship your parcels through. Purolator They have nothing but a bunch of thieves working there They lose your parcel and you put insurance on it and they don't even want to pay for that don't return your phone calls just a bunch of thief and idiots

Purolator dropped my parcel in the common area of my building without attempting to buzz me. I watched this as I have a lobby watch channel. Not one minute after he left someone picked up my parcel and left with it. Good job purolator, your employees are lazy and incompetent.

EVERYTIME we have a package they delay the package and say we were not home. This driver hates us after I asked him NOT to back his very long truck into my residential driveway (does not fit either)
Called 1800, the terminal and HO CEO and nobody gives a $#*!!

We pay taxes for this. When budget cuts will emerge, let's not think too much of where is best. Bad service, no devotion to clients, bureaucrats in trucks.

They SUCK! UNRELIABLE! They messed up my order and was delayed 3 days! They sent to the wrong apartment number I was waiting all day nobody buzzed then the status updated said delivery attempt left message with instructions! I called them twice and they had corrected the apt number they said will be delivered the following day! Then I got a notification saying it is ready for pick up! Never got delivered that day so i went to pick it up but they said it will be delivered the following day AGAIN! And won't release it to me! Then promised to deliver at earliest 1030am! Guess what they delivered at 12:35 guy said they were never told to deliver it the earliest! They are incompetent unreliable and useless! NEVER USE PUROLATOR! They charge too much with for the hassle! They really suck! TO WINNIPEG BASED IN SARGENT!

Please don't this company for shipping anything valuable. Four days after they picked up the package the tracking still shows it has not been picked up. After calling then they confirmed it was picked up but cannot confirm where it is. They have lost it. Don't take a chance with these guys.

Ordered an online item. 45 minutes drive for delivery from seller to my house. Website tracking indicated to be delivered the next day. Still have not recieved after 3 days. Tracking says 'delayed due to pandemic'. What a lame excuse, pandemic has been there for 15 months now... adjust like everybody has. They cannot locate it and say i cannot access the package (as i offered to pick it up myself since they don't seem to be able to deliver it). My bad for paying extra VS other carrier. Never again. Just pathetic.

I sent 2 packages with contents that I gave specific details for to the Puro people in Williams Lake, BC. Canada. They said no problem, it will get there in 3 days and took my $198.-- to send - I had also asked if it would be kept in a cold area, I had chosen the coldest week of the year to send. I was assured it would be kept on the truck till delivery and would be very cold. They never told me I was sending "AT SHIPPER'S RISK" items that Puro would not cover if damaged, delivered late, etc, etc.
They also did not tell me that their drivers are unable to deal with ANY AMOUNT of snow enroute, including a small skiff on the sidewalk just after being shoveled. They also didn't advise me that they don't use the phone numbers to call the receiver or the sender if they encounter any problems or questions. And they didn't advise me they just don't really care about whether your parcels get there or not, that they just want your money and will lie every step of the way - I should have checked the 1000's of negative reviews online before taking my parcels to them! The office staff at Grande Prairie, AB also just lied through their teeth about the whole thing too - after finally discovering that the parcels were just sitting at the office, and must have been purposely kept there for the full extra 6 days UNDER A HEATER probably because I specifically wrote in caps "PLEASE KEEP COLD". The tracking was an absolute lie and totally unhelpful as well. The whole experience was as rude, dishonest and non-service as possible - except when they took the money for the shipment! But even then there were outright lies about what would be done to my parcels.

I paid 14 dollars for next day delivery. My package required an address correction ( my address was correct) but they never sent me an email, message or anything for me to know it needed attention. I went into their website to track my package after the 3rd day it was not delivered. Their website was not working and i had no information or the whereabouts of my package. I had to call a few times until someone actually helped me track my package. Now its been 9 days and I haven't received my package and I have to go pick it up, not only that my package is not ready for pick up until next week. So i paid 14 dollars to do their job... great. I will never pick purolator for delivery.

There's nothing else to be said that has not already been said. Clearly they are a 0 out of 5 stars.

They are now outright lying saying: "Weather delay - service will resume, weather permitting"

Asides from the fact that there are 0 weather issues. Their service is utter trash, nothing they can do, and if you request to pick up your package to speed things up they offer you at least 3-5 business days in delay before its ready for pick up!

Unsure why they are still being used as a shipment method, nor why they are in business - as they clearly do not want to be in it.