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Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.
PropertyRecord.com Reviews Summary
The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The response was fast and they resolved my issue within seconds
Andy and the team were great in straightening out a billing problem I had. They were available way past quitting time, got to the root of the problem and cleared everything up. They even sent a confirming message the next day. Amazing. Thanks for the assist.
Per my online request I received a comprehensive report on my property. Much more info. Than I expected. The information was great and I was very satisfied with the report. However, I somehow got charged a $5.00 fee, and again the next month. So I was very uncomfortable when I received another $5.00 fee in Jan, 2026, I made a request to your email address to try to rectify my situation. I ended up corresponding with Andy Wright #994 Customer Service Representative *******552.
This is the email I sent to Andy: Andy,
Wow, Your extraordinarily rapid reply to my request was not at all expected! As a senior citizen, I can attest to how much we appreciate such professionalism, especially as it pertains to our finances. Thank you and please forward this correspondence, with my accolades, to your supervisor. You have some Karma coming your way...
Thanks again
Ed Mogul
Andrew was incredibly helpful and kind … solved my problem quickly and efficiently!
The person on chat helped me to cancel the membership and refunded my money back. I no longer need to use this site. Thank you!
Rachel was immediately quick and helpful to assist me with my problem.
I ask for them to please unsubscribe. Me and they immediately did and refunded my $5 back.
The support team was so fast to help. Very much appreciate the fast response that was given.
Knows his stuff and got me my refund no questions asked
Was unsure how to remove my credit card information and their live chat had it removed within a minute. I was also refunded :)
There was a need to request a refund and the help desk was able to quickly make that happen.
Very good experience, they remind you multiple times about a recurring fee, just pop into a live chat and they can cancel the recurring fee (keep your cancelation confirmation number to be safe) they only need your name and email to cancel the fee. I got everything I was looking for no issues
Easy to navigate, great follow up, easy to close account when needed
Ryan resolved my concern in few minutes. I'm really impressed.
Chat was super quick and helpful. Straight to the point in assisting me and was able to resolve my issue within minutes.
They provided helpful information and it was so easy to access. I would highly recommend! Great information and very accurate.
Needed an Assessor's Parcel Number to record a Quitclaim for a property and found it quickly and for a good price!
Best experience with a customer service agent ever! Fast, concise, polite! I was expecting a long drawn out process!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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