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PropertyRecord.comReviews 927

4.6

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From the business

Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.


propertyrecord.com
Wilmington, DE, United States
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PropertyRecord.com Reviews Summary

The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
85
value
89
quality
90
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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Excellent Experience
June 22, 2025

They provided helpful information and it was so easy to access. I would highly recommend! Great information and very accurate.

Date of experience: June 11, 2025
California
1 review
1 helpful vote
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Easy-Peasy!
June 22, 2025

Needed an Assessor's Parcel Number to record a Quitclaim for a property and found it quickly and for a good price!

Date of experience: June 11, 2025
New York
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE!
June 21, 2025

Best experience with a customer service agent ever! Fast, concise, polite! I was expecting a long drawn out process!

Date of experience: June 11, 2025
Illinois
1 review
0 helpful votes
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Review on the customer/chat rep.
June 21, 2025

Nicholas was straight forward. But having access to Propertyrec.com was not so helpful wth the Property Deed

Date of experience: June 11, 2025
Oregon
1 review
1 helpful vote
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Excellent customer service
June 21, 2025

I had a question about my account and Rachel was very responsive, looked it up and answered the question very quickly.

Date of experience: June 11, 2025
Texas
1 review
0 helpful votes
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Great customer service
June 21, 2025

I had an issue and it was solved in less than a few minutes. I appreciated the efficiency and great customer service.

Date of experience: June 11, 2025
Utah
1 review
2 helpful votes
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False charge
June 21, 2025

Patrica was amazing to help me. I felt she did well. Jeremy was great to check up with my initial report also. My complaint is with Property records as a company. Although I received great customers service I am unhappy that I was put on a plan when all I agreed to was the $1 report. I only wanted to see if my house had a lien on it.

Date of experience: June 11, 2025
Manager V. — PropertyRecord.com Rep
8 months ago

Hi Shannon,

Please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Georgia
1 review
0 helpful votes
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Quick assistance
June 21, 2025

I inadvertently signed up for a paid subscription. Anthony was able to cancel that subscription and any remaining payments within a few seconds.

Date of experience: June 11, 2025
Georgia
1 review
0 helpful votes
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Great Customer Service
June 20, 2025

Debra did an excellent job closing out a property record account I had accidentally created. She was fast and courteous. Thank you.

Date of experience: June 10, 2025
Michigan
1 review
0 helpful votes
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Great service
June 20, 2025

Very fast and did what I asked the account is now closed I do not remember opening this account so it was helpful to close it

Date of experience: June 10, 2025
Florida
1 review
0 helpful votes
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Request to cancel services.
June 20, 2025

Assistance with Eric at the Brevard property records services with was completed very promptly and effectively. Great experience!

Date of experience: June 10, 2025
Florida
1 review
0 helpful votes
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Property pictures
June 20, 2025

Resolved my issues instantly as I needed pictures of my property. It was a fast transaction signed up and canceled after I received pictures

Date of experience: June 10, 2025
Oregon
1 review
0 helpful votes
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Top costumer service
June 19, 2025

The information and navigation was clear and concise. The costumer service was top notch. Jeremy and Andy were immediate and very professional addressing my issues and inquiries.
Thank you

Date of experience: June 9, 2025
California
1 review
0 helpful votes
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Donna was courteous, helpful, and polite. I had accidentally selected the "Volume Discount Package" when I wanted just one report, and didn't know I was being charged a monthly fee. Donna efficiently identified my account and helped me understand my issue, and then got me the refund I needed. Seamless customer service, and I left a happy customer.

Date of experience: June 9, 2025
Florida
1 review
0 helpful votes
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Kimberly was awesome
June 19, 2025

I needed help and Kimberly came to the rescue. Thank you so much! She took care of everything very quickly and I couldn't ask for more!

Date of experience: June 9, 2025
New Mexico
1 review
0 helpful votes
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Refund for service not needed
June 19, 2025

I was expecting the run around, but Ryan helped with no problems. I used the service once, I don't need it each month. I asked for a refund, and your agent, Ryan, got it done with no hassles.

Date of experience: June 9, 2025
Michigan
1 review
0 helpful votes
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Very helpful
June 19, 2025

I needed my account closed and the agent was very helpful. The agent was nice and very helpful with assisting me with my account.

Date of experience: June 9, 2025
New Jersey
1 review
0 helpful votes
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Over charged
June 19, 2025

I signed up for one month and asked to cancel my account. They did not. I then found recurring monthly charges on my account for five months. The customer support person refunded the fees.

Date of experience: June 9, 2025
Oklahoma
1 review
0 helpful votes
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Quick Resolution
June 19, 2025

Nancy was very knowledgeable, attentive to my needs, kept me informed when she was researching my account, and was able to resolve my concern/issue. Excellent customer service.

Date of experience: June 9, 2025
Pennsylvania
1 review
0 helpful votes
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Quick and Easy
June 19, 2025

I wanted to see what my options were for a refund and Nancy quickly resolved my concerns!: I am very appreciative of her help!

Date of experience: June 9, 2025