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Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.
PropertyRecord.com Reviews Summary
The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.
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Easy enough to cancel and close account. Not sure why the subscription is surreptitiously established. Please change business model!
I contacted property records to discontinue my subscription and within 5 minutes my request was granted and my subscription was canceled with no further charges to my credit card. This is the kind of service that I would expect from a reputable company I appreciate it.
Steven was great assisting with discontinuing payments after I only wanted one search. I was charged for a package but, no longer needed the service.
Thank you Steven for helping me quickly, professionally and politely.
Needed to cancel my account. Almost no sooner then I gave then my email, I received notification it was closed. Super-fast. Thanks
Had charges that needed to be refunded because we did not want to subscribe to this package. Charles handled it quickly and efficiently.
This service falls into the same category as so many others. Make a purchase, weather one time or trial, and you have unintentionally signed up for a monthly subscription. It did the job for me. That was good.
Unfortunately, I ended up in an unwanted subscription.
I logged in with the intent and purpose for a single search. I don't recall if there were options.
I'm not logging into it again.
From what I've experienced, you may be enrolling in a subscription not a one-time search on this service site. I was charged $20.00 per month. I did get emails to view a receipt with no receipt PDF attached and a reference to log into account to view receipt. I've tried and didn't find a receipt. Maybe didn't search enough. My login took "Start New Search" not to an account.
Once I actually dug into the email and made a chat request to cx and refund they immediately gave me a one-month refund of $20.00. Beware of the details.
My son was working on a research project and needed some information on our home. Property Record helped him find the info he needed.
Quick and easy to cancel my subscription. Customer service was effective and efficient in carrying out my request and supplying me a confirmation number.
My experience getting a property record I requested and agreed to pay $7 for was fine. The fact that I was then billed $5 four times over the next several weeks and then $20 three times in 2026 was not a good experience. I never performed any other property searches or agreed to an ongoing fee to be billed to my credit card. Thankfully, your agent Thomas was willing to refund the unwanted charges and close my account.
Hello Allison,
If you haven’t received your refund yet, please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
I asked for property record of my address on this property record.com. Agreed to pay $1 to view it online. I was charged $1, then $9.95.
I was happy this website has online support and Ryan was very helpful and instantly issued the refund of $9.95. Ryan provided an outstanding customer service!
I did not realize I had signed up for the package. Not only did Steven help me cancel the account, but he also refunded the pending charge. I was not expecting this and I believe he went above and beyond. Thank you!
Getting to the right data was quick and easy. I needed some back up information on a few properties we had previously owned and this site really carved through the difficulty of pulling things up all in one spot.
Customer service was speedy and polite. A great experience.
Mary was quick to respond to my request to cancel my account charges in the future. Unusually rapid response and very efficient.
When I was doing a property record search for my own home, I accidentally signed myself up for a monthly service allowing me to look up any property any time. Since I am not a real estate agent, I did not need that, and I definitely did not need to pay $5 monthly for nothing. Linda found and fixed the problem right away.
Nicholas solved my difficulty quickly and easily. I really appreciated his help and explanation of why my difficulty most likely occurred.
I ordered access to my own property report and paid for it but didn't realize I was being charged on a recurring fee. Did not authorize a bundle package. Customer service took care of me and canceled the account plus refunded the recurring fees.
Kimberly was great at getting my problem resolved. It would have been nice if I could have accomplished this from my profile, but I am glad Kimberly was able to resolve my issue quickly and efficiently without a hassle. 5 stars to her!
I saw I was being charged and I did not know/realize this was an on-going fee. I reviewed and was given the last 4 Months refund... that was reasonable - sine it had been going on for over 12 months... I hold some responsibioity for not catching it sooner... so thought this was reasonable...
Hello Matthew,
Please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
Received the report I requested. Did not want or need any further reports. Was unable to close my account and reached out to the live chat who was very helpful and assisted me in doing so immediately.
Even though I asked to have my account deleted for no longer requiring their services, the online agent was swift and helpful to accomplish what I needed done, without any hassle.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello Mark,
If you haven’t received your refund yet, please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team