PropertyRecord.comReviews 927

Buyer beware. PropertyRecord.com was not transparent about its subscription terms and I was enrolled in recurring charges I did not clearly intend to authorize. The way the offer is presented is misleading, I will be warning others of these practices.

I was not aware that I would be billed monthly for a one-time use. Bills kept appearing on my card. I should have caught it sooner. I wasn't aware that I had opened a recurring account. It was not clearly stated.

After trying the service and determining it would not provide the information needed, I was able to cancel the account with no problems and with a very nice representative.

I bought this service when i was selling my house, I no longer needed the service because i was out of the market. I cancelled online and it took 30 seconds with no hassles

I did not realized I was paying a monthly fee for something I only needed once. Report is great but expensive to maintain monthly.

Cancellation process however was the easiest and fastest I have ever found.

I unknowingly signed up for a package deal, which I didn't realize until my cc kept accruing monthly charges, so be careful what you sign up for. The customer service rep quickly closed the account and explained why I had been charged.

I thought I was just buying 1 report, but apparently I signed up for their bundle package which charges $5.00/mo. Once I figured it out the customer service representative was outstanding and refunded the additional charges

This site is very informative and extremely helpful. It provided me information that was exactly what I requested. When I needed to close the account, the Chat Bot was able to close the account in very short order. I highly recommend this site.

Making sure that my Deed was in the correct name was helpful and I was able to see this within 5 minutes. Appreciate the help

Everything was easy and simple to do and get the information I needed. Everything was running smoothly and right there in no time. The price was well worth it.

I reached out to close my account through the chat service and the Virginia in Customer Service was very kind. She verified the amount I was charged and closed the account assuring me that I would not be charged any further. I appreciate her response time and her kind customer service.

Accidentally purchased wrong bundle. Was able to get agent with very quick answers and helped me with everything needed in minutes.

I contacted the support team at *******@propertyrecord.com regarding a payment-related issue. The team responded promptly, provided clear and thorough answers to my questions, addressed my concerns effectively, and resolved the matter in a timely manner.
Well done to the team, and please keep up the good work.

I subscribed to a service by mistake. I emailed using the email provided thinking that it would go into the black hole of emails lost. I was pleasantly surprised that I received a quick email to confirm the email I used and once I sent it, I received another quick email stating the subscription was canceled.

Your website is very misleading. If only a single property is $1 then don't set up monthly bundle accounts. This happened to me once before.
Your Customer chat is excellent and very helpful. I had no problem getting a refund. But it should not be necessary

Overall interaction was good. They handled the complaint quickly and got the refund started right away. My problem is with the auto withdrawal that was not what I thought I signed up for. I assumed I was getting one report for the single price, instead it turned into a repeated charge.

The team was very quick to complete my request and I received a confirmation email within minutes confirming my transaction.

This service provided the information I needed for a property.