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PropertyRecord.comReviews 927

4.6

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From the business

Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.


propertyrecord.com
Wilmington, DE, United States
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PropertyRecord.com Reviews Summary

The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
85
value
89
quality
90
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I got the information I needed, was a bit of a sceptic but they are fast and have great customer service.

Kevin K

Date of experience: December 1, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Kevin,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

California
1 review
14 helpful votes
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I was very happy with my experience. I was pleased with the information I received and even more pleased with the customer service. While viewing my report they popped up on my screen and asked if there was anything I felt my report was missing. I told them actually what I wanted most was the name of the current owner of the property and the date it was sold last. Brian Thompson ( the rep) got right on it and got back to me with the info I requested at no additional cost. Then I realized I had accidentally given him the wrong address ( made a typo) and asked if he wouldn't mind going back and starting over. He did not hesitate and again relayed the info quickly and free of any additional charge. He checked on me twice after asking if there was anything else he could do. Very impressed especially considering it's near impossible to reach cust. Service at any company let alone on Thanksgiving day. I highly recommend using their services.

Date of experience: December 1, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Kalea,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Arizona
1 review
1 helpful vote
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Brian went above and beyond to locate an additional report on my property. Thank you Brian. I appreciate the extra effort.

Date of experience: November 30, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Alice,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Illinois
1 review
1 helpful vote
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I was very pleased with the information provided and when I didn't see what I was looking for I reached out to their customer service and with in a matter of minuites They had sent me the information. PropertyRecord.com is outstanding.

Date of experience: November 30, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Alexander,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

New Mexico
1 review
1 helpful vote
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Brian (Customer Service Rep.) was most helpful in directing the requested information to my email address. The cost of this information only cost $1 and no other strings attached. Thank You

Date of experience: November 28, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Bob,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Indiana
1 review
1 helpful vote
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You said you could not find my address. Then I gave you my address again as my look up for any other properties. I paid extra for a detailed report which i did not get. The value for my property was nothing new like you said. It is available anywhere. Very dissappoited.

Date of experience: November 4, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Grace,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Kentucky
1 review
1 helpful vote
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I was ot aware ofte site, bt was glad tht I did. I am selling my house anI wanted to see what you thought it may be worth. Alhough I do not fully agree withyou, I can ork with yourfiures. We upgred to more expensie materials, and gave the house better curb ppeal with gbles, stone ront, etc, nd vaulted ceilings, plus a unroom and ten foot basement with workshop. But that is something you ould not know. You also woul not know that all interior doors re six panel SOLID oak, including the closet door.

I leared what I wanted to know from yor listso all in all i am happy and woul recommend your site to anyone wo has a eed for your services. Thank you... Dave Channell

Date of experience: November 3, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You David,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

California
1 review
0 helpful votes
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I found it to be very good and answered my inquiry.

Date of experience: October 31, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Mercedes,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Texas
1 review
0 helpful votes
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I just love this house and want to buy it one day soon. Your website has been very helpful.

Date of experience: October 30, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Rochelle,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Hawaii
1 review
0 helpful votes
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Great web-site, I will recommend this site to all of my business friends.

Date of experience: October 28, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Tony G,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Louisiana
1 review
1 helpful vote
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I don't feel I received everything I was told would be included in the report. The basic ($1.00) reports includes:
Property Records (inacurrate puchase history amount)
Background of home
Property Type
Recent Sale Information
Square Footage of Home
Property Evaluations (Zesstimate? Really?)
Financial Liability (not included)
Date Originally Built.

I almost, accidentally signed up for the $180/year subscription. It is not obvious on that page that you are actually buying the subscription; not simply creating your password for the site.
Purchased additional reports I have yet to see...

Date of experience: October 28, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello S P,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Virginia
1 review
0 helpful votes
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This website didn't include title or lien information. Very pedestrian report.

Date of experience: October 27, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Darcy,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Minnesota
2 reviews
1 helpful vote
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Just OK...
October 25, 2013

Just OK... When I hit the Back button to decline additional info for 95 cents more, it proceeded to the report. So, not sure how much I was actually charged. And not sure how reliable the estimated value is and what they actually base this info on: recent comparable sales within 1 mile?

Date of experience: October 25, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Patty,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Washington
1 review
1 helpful vote
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The site appears to be pretty complete. I am planning on selling my home and wanted to see more than just what real estate agents had to say. I thinkl it is worth the small investment.

Date of experience: October 23, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Steve,

We genuinely appreciate your feedback. If there is anything that we can do to
Improve your experience in the future, please do not hesitate to contact me at
[email protected]

Oklahoma
2 reviews
1 helpful vote
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Nice service that compiles info from numerous sites into one place. Helpful but I am glad it was only $2 as the info is out there.

Date of experience: October 22, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You PJM,

We genuinely appreciate your feedback. If there is anything that we can do to
Improve your experience in the future, please do not hesitate to contact me at
[email protected]

Missouri
1 review
17 helpful votes
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It took me a long time to finally get my report. There were so many steps to go through before i was able t access the report. I did appreciate Cody's several reminders that he should be contacted if there are any problems. I like his picture. He appears to be a very friendly and HONEST person. I hope I'm right about this!. I found it quite confusing when I was asked if I wanted the super website for a yearly review of properties. I had to read the instructions several times to make sure that I would not sign up for something that I did not want. I had already printed my name and other info and decided to read the info again so I deleted my name and other info. Otherwise I would have been signed up for almost $200.00.

Date of experience: October 15, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Shirlev,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Michigan
1 review
1 helpful vote
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It didn't give me any new information. The actual price is not given and neither the sale price.
It wasn't useful

Date of experience: October 15, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Gabriela,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Ohio
1 review
2 helpful votes
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This Website is a rip off! It showed 0 bedrooms, 0 baths, 0 square feet for my home but said it was worth $90,000.00. I was ripped off! Stay Away from these crooks. They sell you information you can look up on Zillow.com and google.com yourself.

Date of experience: October 15, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Roger,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Washington
1 review
0 helpful votes
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Having the google earth view of the property was a nice feature that was included in my report.

Date of experience: October 14, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Christina,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

New Hampshire
1 review
0 helpful votes
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Not really any information about the house. Did tell me who sex offenders are in the neighborhood.

Date of experience: October 13, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You