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PropertyRecord.comReviews 927

4.6

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From the business

Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.


propertyrecord.com
Wilmington, DE, United States
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PropertyRecord.com Reviews Summary

The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
85
value
89
quality
90
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Doesnt correct anything on zillow site still gives incorrect info 15 years old. How ever puts info togeather needs to get it up to 2013 not 1995

Date of experience: December 22, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Michael,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Washington
1 review
2 helpful votes
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The information provided in this site (compared to other sites which all agree), is approx. 10 years old. I do not blame the operator for for this oversight as they can only pass on what they have been given.

I do however find it disconcerting that that the information could be so erroneous. What else in your data bank is out dated. It is too risky to count on as accurate

Date of experience: December 22, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Michael,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Texas
1 review
0 helpful votes
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Had some kind of a glitch (I may have waited too long before completing my order). I chatted with "Athena" who asked a couple of questions about the order, said she would send it the information to "Brian" and I should have my report in 15 minutes or less.

About three minutes later I got an email from Brian Thompson with a PDF of the information I was looking for.

So I'm happy, I got what they advertised.

Date of experience: December 21, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Dale,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

New Jersey
1 review
0 helpful votes
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Very comprehensive report and customer service was excellent

Date of experience: December 21, 2013
Texas
1 review
8 helpful votes
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They did a wonderful job helping me find my record reviews that i was searching for, just make sure you pay attention to what you are electronically signing with all online companies you can never be too careful, but this is a wonderful company to work with I had a small problem and they responded and fixed it quickly!

Date of experience: December 20, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Nekia,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

California
1 review
0 helpful votes
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The information was accurate and quickly received. The support from them was outstanding.

Date of experience: December 18, 2013
California
1 review
0 helpful votes
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While Brian eventually found the requested information, the several delays and actual lack of necessary information caused me to cancel my subscription last evening. Your staff member who dealt with my issues advised that my subscription would be canceled last night and that ALL fees collected by your firm will be returned in full within 5 to 7 days.

Date of experience: December 17, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello James,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Washington
2 reviews
1 helpful vote
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They did not answer my questions and just kept giving me the same report I got in the beginning. Wasted two hours of my time waiting for a reply. And did not answer one single question with information regarding previous sales and boundary plotting at origin that I had asked for. I can't believe they pride themselves as stated when they call on you into purchasing there con.

Date of experience: December 17, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Jeff,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Texas
1 review
0 helpful votes
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The site report a report was available but never found the report. I went into the chat window and advised them there was no report. They sent it in 15 minutes. Great service.

Date of experience: December 17, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Bo,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

California
1 review
0 helpful votes
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Site had exactly what I was looking for and then some. Great customer service!

Date of experience: December 17, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Anneka,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

New York
1 review
0 helpful votes
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Brian Thompson, Customer Service Specialist, went the extra mile and did a manual search when the automated data that first turned up was obsolete. The information in the 2nd round is detailed and precise.

Thank you Brian & thank you Property Search!

Date of experience: December 17, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Virginia,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

California
1 review
1 helpful vote
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I was pleasantly surprised at how well I was taken care of once I ordered records. Very, very helpful! Brian Thompson and Andy Wright were so diligent to be sure I received the information I needed.

Date of experience: December 16, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Marilvn,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

California
1 review
1 helpful vote
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Excellent service, and live chat should you need it!

Date of experience: December 16, 2013
Kansas
1 review
4 helpful votes
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I requested the assessed value and tax records for the property at 216 E 2nd Street, Weatherford, Tx ******* for the past 5 years ( 2013, 2012, 2011, 2010, 2009, and would also like 2005). I received the record for 5/1/2000. I am sure that the property has changed in value in 13 years. Is it possible to get the years I have requested? Lillian E. Brown

Date of experience: December 16, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Lillian,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Utah
2 reviews
12 helpful votes
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USELESS!
December 16, 2013

USELESS! I need a list of owners that go back further to the owners Deebach. Please Get that to me ASAP and I'll give you a glowing report!

Date of experience: December 16, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Mills,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

District of Columbia
1 review
0 helpful votes
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Awesome
December 16, 2013

Awesome. Rapid response, and service with integrity: quite refreshing...

Date of experience: December 16, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Allen,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Florida
1 review
0 helpful votes
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Very easy to get information on property that we were reviewing and when we didn't see what we were looking for, let them know, and manager, Brian, got back to us very quickly, within the time promised, actually less than the 15 minutes. Very easy to read. Thanks.

Date of experience: December 16, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Carrie,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

California
1 review
2 helpful votes
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Promised lots of information but didn't perform. Most of the data is publicly available (just takes time). Seller listed is a bank (not a name). Crime statistics (I expected burglary, car accidents, etc) meant a list of sex offenders. The "live chat" was computer generated. Had to beg for buyer's name (the reason I did this) which I received in a separate email. Very disappointed. Badly done site that I do not recommend.

Date of experience: December 15, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Jim,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Texas
1 review
0 helpful votes
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I requested a report and did not understand that I was signing up for a month when I only wanted the one report for 1. I was able to do a live chat and they refunded my money charged for a month. I will use the site again if I need info on a property again.

Date of experience: December 15, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Margaret,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Missouri
1 review
0 helpful votes
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Great personnel assisting and they reply and answered questions promptly. Thanks!

Date of experience: December 15, 2013