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PropertyRecord.comReviews 927

4.6

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From the business

Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.


propertyrecord.com
Wilmington, DE, United States
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PropertyRecord.com Reviews Summary

The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
85
value
89
quality
90
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
Follow Angela B.
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I have searched several properties on this site which I can't access on the county website. I have received complete reports on a couple of properties and incomplete information on the others. I am not very happy with this site but it is the best I have at the present.

Date of experience: January 16, 2014
Manager V. — PropertyRecord.com Rep
over a year old

Hello Angela,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

California
1 review
0 helpful votes
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Once again, I can count on Brian and the gang to get me the info I need. I appreciate your service very much!

Date of experience: January 8, 2014
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Susie,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Japan
2 reviews
2 helpful votes
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I think it's a scam!
January 5, 2014

I think it's a scam! I'm being charged 14.95 / month and that was NOT what I agreed to. Be very wary when using this website. The information they provide is a matter of public records which anybody can access. I'm looking into legal action against this company for unauthorized charges.

PropertyRecord.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 5, 2014
Canada
1 review
0 helpful votes
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Property record was very helpful and I really liked the fact that I was able to get more info through Mr. Andy Eben though it was 12:00 at night
It was a excellent experience and I do intend on using this web site more often.

Date of experience: January 5, 2014
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Susan,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Florida
1 review
1 helpful vote
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Had some questions about their website, but their customer relations service quickly addressed my questions. Overall great!

Date of experience: January 2, 2014
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Philip,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Minnesota
1 review
2 helpful votes
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Not very happy with this site, I could have found out all of the information that they sent me by looking it up on zillo or trulia.
I asked for other information that I needed (just like they ask you to)
And I got all of the same info from before, just in a different form.
Not very happy at all

PropertyRecord.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 2, 2014
New York
1 review
0 helpful votes
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Promised report had to be manually searched for after I contacted them. The report must be taken from the tax assessment and that's all. No added info and since the tax assessment where the property is located has an equalization factor (not included in the report) it is totally misleading.

Date of experience: December 31, 2013
Georgia
1 review
0 helpful votes
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The customer service rep was friendly and helpful. I would recomend the site to anyone.

Date of experience: December 30, 2013
North Carolina
1 review
0 helpful votes
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Prompt response with Live Chat capability for any issues of concern. I would recommend to other consumers..

Date of experience: December 30, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Darone,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

California
1 review
1 helpful vote
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This site is great if your looking to asses your property, but I was looking for information on a property that seems abandon. I still don't know if there is a sale listing for this property, or any contact information on the current owner(s). I found on my own the date the current structure was built on the site, and will continue to research it on my own.

Date of experience: December 29, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You W b,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

South Carolina
1 review
2 helpful votes
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It says one dollar and it was 18.95. Plus they didn't even have the correct information for my property they had another property showing. DONT TRUST!

Date of experience: December 29, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Megan,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Wisconsin
1 review
1 helpful vote
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I got the information I requested from Mr. Brian Thompson whom is a Customer Service Specialist, as soon as I asked him for it. Very great person.

Date of experience: December 28, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Iris,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Arizona
1 review
0 helpful votes
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I had some connectivity issues in receiving my report, but Brian, the manager, was very helpful and made sure that I got the report that I had paid for.

Date of experience: December 28, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Paula,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Illinois
1 review
0 helpful votes
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I was having a problem viewing the report and the 24/7 service was excellent thank you very much

Date of experience: December 27, 2013
New York
1 review
0 helpful votes
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The website was a trap to make you have to open an account. However the people I talked to were wonderful and helpful unlike the website. Great People and the website does what your goal is to get more payments.

Date of experience: December 27, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Deborah,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Texas
1 review
0 helpful votes
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Site promised lien information on a property. This was not provided. When I complained they said they would email me the information. I received an email, but there was no attached pdf.

Date of experience: December 26, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Jack,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Texas
1 review
1 helpful vote
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Website provided good information about property I was searching and some extra information I would not have thought to look up but was added and really helped out a lot not to mention it was quick and easy! Will def come back and search again!

Date of experience: December 25, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Iose,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Texas
1 review
0 helpful votes
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I was having a concern with the information i received of a submitted request. I contacted support to discuss this concern and within a short period of time Brian sent me an e-mail containing the information i desired. I appreciate this level of support. The provided information is of great benefit in my research.

Date of experience: December 25, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You James,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]

Washington
1 review
1 helpful vote
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They advertise that they will give you all this various information on your property for a dollar. You pay the dollar and receive an email stating that they do not have access to this information,

Date of experience: December 24, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Hello Susan,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at [email protected] if you would like to obtain a refund for the charges you have incurred.

Thank You

Oklahoma
1 review
1 helpful vote
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Requested an address in Southington Ct. Initially received wrong unit address, but 15 minutes later received the correct info. Thanks for the good service.

Date of experience: December 24, 2013
Manager V. — PropertyRecord.com Rep
over a year old

Thank You Ray,

We genuinely appreciate your feedback. If there is anything that we can do to improve your experience in the future, please do not hesitate to contact me at [email protected]