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From the business

Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.


prestigia.com
Founded in 2006
London, CT
How would you rate Prestigia?
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Prestigia Reviews Summary

The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.

This summary is generated by AI, based on text from customer reviews

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18,471 reviews

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Israel
1 review
0 helpful votes
Follow Alaa L.
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Very good experience and more than an effective and i will make reservations in the future in your site

Date of experience: September 4, 2021
New York
1 review
0 helpful votes
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Great!
September 4, 2021
Updated review

Great! The experience was nice and no issues. I will use again

Date of experience: September 4, 2021

Great!
August 31, 2021
Previous review

Great! Time

Date of experience: August 31, 2021
Texas
1 review
0 helpful votes
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I prefer to book directly with the hotel, but you guys...
September 2, 2021
Updated review

I prefer to book directly with the hotel, but you guys had the best price. Not so bad :)

Date of experience: September 2, 2021

I prefer to book directly with the hotel, but you guys...
September 1, 2021
Previous review

I prefer to book directly with the hotel, but you guys had the best price. Not so bad :)

Date of experience: September 1, 2021
Illinois
1 review
0 helpful votes
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Booking was easy
September 1, 2021

Booking was easy. Hopefully everything works out. I will need to double-check with hotel that they have my reservation.

Date of experience: September 1, 2021
Kansas
1 review
0 helpful votes
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Worked good, happy with prices and process. Will book again with you

Date of experience: August 31, 2021
Illinois
1 review
0 helpful votes
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It as a easy booking process the only downside was finalizing my booking with the hotel took over 15 hours to finalize

Date of experience: August 31, 2021
Spain
1 review
0 helpful votes
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He hecho reserva con ellos y todo muy bien. Perfecto

Date of experience: August 31, 2021
France
1 review
0 helpful votes
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Best price in the market!
August 31, 2021

Best price in the market!
Very easy website and all info easily found

Date of experience: August 31, 2021
Turkiye
2 reviews
0 helpful votes
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Good quick check out and very competitive pricing,...
August 31, 2021
Updated review

Good quick check out and very competitive pricing, thank you

Date of experience: August 30, 2021

Good quick check out and very competitive pricing
August 30, 2021
Previous review

Good quick check out and very competitive pricing

Date of experience: August 29, 2021
France
1 review
0 helpful votes
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Cela a été difficile d accéder à la page pour réserver la chambre.

Date of experience: August 30, 2021
Spain
1 review
0 helpful votes
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No pude cambiar la edad de mi hijo
September 29, 2021

No pude cambiar la edad de mi hijo. Espero no tener problemas puesto que sigue siendo niño.

Date of experience: August 30, 2021
Australia
2 reviews
0 helpful votes
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Quick and easy to follow instructions, excellent value
August 30, 2021
Updated review

Quick and easy to follow instructions, excellent value

Date of experience: August 30, 2021

Quick and easy
August 29, 2021
Previous review

Quick and easy

Date of experience: August 29, 2021
Pennsylvania
2 reviews
0 helpful votes
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Easy and convenient!
August 29, 2021
Updated review

Easy and convenient! What a great tool for planning a family trip.

Date of experience: August 29, 2021

Easy and convenient!
August 28, 2021
Previous review

Easy and convenient!

Date of experience: August 28, 2021
California
1 review
0 helpful votes
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No refund in 5 months
September 27, 2021

Prestigia said they would refund my $412.75 five months ago. Still waiting. You cannot reach these people. Never book reservations through Prestigia!

Prestigia attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 27, 2021
Texas
1 review
0 helpful votes
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Very efficient system, easy to use, well designed. Only problem was my American Express card didn't work, should have told the user that more clearly.

Date of experience: August 27, 2021
Texas
1 review
0 helpful votes
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Easy to navigate website, great prices better than many other websites I looked at

Date of experience: August 26, 2021
Spain
1 review
0 helpful votes
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Todo correcto
August 26, 2021

Todo correcto. Reserva sin ningún tipo de problema

Date of experience: August 26, 2021
Texas
1 review
0 helpful votes
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Smooth as silk, great hotel@ great price
August 26, 2021
Updated review

Smooth as silk, great hotel@ great price. Recommended to my friends.

Date of experience: August 26, 2021

Smooth as silk
August 25, 2021
Previous review

Smooth as silk

Date of experience: August 25, 2021
France
1 review
0 helpful votes
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L'offre de séjour à l'ILE MAURICE était intéressante (bon rapport qualité -prix). La réservation a été faite en août 2021 pour le mois de novembre 2021, je pourrai après cette date, confirmer que Prestigia est un site sérieux. Je n'en doute pas.

Date of experience: August 26, 2021
Florida
2 reviews
0 helpful votes
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Nice and easy
August 25, 2021
Updated review

Nice and easy. Doing my reservation was really easy. Thanks.

Date of experience: August 25, 2021

Nice and easy
August 23, 2021
Previous review

Nice and easy

Date of experience: August 23, 2021