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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
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Very good experience and more than an effective and i will make reservations in the future in your site
I prefer to book directly with the hotel, but you guys had the best price. Not so bad :)
I prefer to book directly with the hotel, but you guys had the best price. Not so bad :)
Booking was easy. Hopefully everything works out. I will need to double-check with hotel that they have my reservation.
Worked good, happy with prices and process. Will book again with you
It as a easy booking process the only downside was finalizing my booking with the hotel took over 15 hours to finalize
He hecho reserva con ellos y todo muy bien. Perfecto
Best price in the market!
Very easy website and all info easily found
Good quick check out and very competitive pricing, thank you
Good quick check out and very competitive pricing
Cela a été difficile d accéder à la page pour réserver la chambre.
No pude cambiar la edad de mi hijo. Espero no tener problemas puesto que sigue siendo niño.
Quick and easy to follow instructions, excellent value
Easy and convenient! What a great tool for planning a family trip.
Prestigia said they would refund my $412.75 five months ago. Still waiting. You cannot reach these people. Never book reservations through Prestigia!
Very efficient system, easy to use, well designed. Only problem was my American Express card didn't work, should have told the user that more clearly.
Easy to navigate website, great prices better than many other websites I looked at
Smooth as silk, great hotel@ great price. Recommended to my friends.
L'offre de séjour à l'ILE MAURICE était intéressante (bon rapport qualité -prix). La réservation a été faite en août 2021 pour le mois de novembre 2021, je pourrai après cette date, confirmer que Prestigia est un site sérieux. Je n'en doute pas.
Nice and easy. Doing my reservation was really easy. Thanks.
Answer: I doubt it. I didn't get a refund when I cancelled way before the deadline for free cancellation. I have heard from no one, no one answers the phone. I was on hold for an hour and thirty minutes as " the next one in line" I gave up. Don't waste your time, energy or money on this reservation site.
Answer: Dear Nattacha, Of course, with a refundable rate you get refunded the full amount including the deposit. Best regards Prestigia.com Team

