On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This was the first time using the Prestigia website. The site was very easy to use.
Comprehensive hotel listing in the website. Easy to look for the hotel you like. Fluent booking process. Quick confirmation within seconds.
I booked The Residence Mauritius through Prestigia for our first anniversary trip, and the process was smooth from start to finish. The booking confirmation came instantly, and the hotel details matched perfectly with what was advertised. Payment was secure, and communication was clear. Prestigia's pricing was also better than other booking sites I checked. Looking forward to the stay — if the hotel is as good as the booking experience, it will be perfect. Date of experience: 14 August 2025
Facil de reservar y facil de modificar la reserva. No problemas.
Excellent price, good website - no problems with completing the booking.
It was easy once we decided on witch hotel we wanted. Conformation was right away. We will see after stay.
Boeking voortgang soepel en voorspoedig verlopen, bevestiging Prestigia volgende dag binnen per mail
Great site, very easy to use - amazing accommodation prices
Os valores foram atrativos, só não encontrei a opção com PA, mas tudo certo.
Don't know much, but they have treated us great so far and been very prompt to get all our info as well. Thank you
Very quick and easy would definitely recommend using this site.
Very good experience, everything was much better and easy that I expected. Thank. I would like a corfirmation o receipt of my payment. Thank you so much.!
Good, efficient. Would please confirm the amount I've paid New Zealand Dollars. Thanks
Easy to book and a great price. I will continue to use Trivago when booking hotels in the future.
I am trying to change my reservation, and I have tried calling and emailing for days and still cannot get any one to help me
Great so far.
Prestigia's prices were the best / lowest compared to other sites.
I have never heard of your service before so I was a bit hesitant to try it.
So far all of the communication - email confirmations - are great.
If all goes well with my check in I will definitely use your service again.
So far so good. I was sable to do the reservation and received conformation. The process was simple and quick.
Quick and manageable but would like the cost to be reflected on the confirmation
Hi it was so easy to book with you guys cheers Confirming was great and we have printed the receipt
Went to Trivago to select a weekend in NYC and it brought me to this website. Hopefully everything works out well.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Hotels Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members