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From the business
Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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Easy booking. I wish the full price with taxes and fees was transparent
This is a total scam of a company. On their website they offer free cancellation and once you book, even if you cancel right away, even on the same call as when you booked it, they will still not refund you. They also did not inform me that if I cancel my hotel my money would not be returned. I also did not get a cancellation confirmation, I was only informed I would not receive the money well after I cancelled. They count on the fact that people do not screenshot free cancellation before booking.
I was trying to click the option with breakfast included with out response. I hope the rest is okay.
The website is user friendly and easy to navigate.
Very easy to book and I found what I was looking for very quickly. Website is easy to navigate and pay with a super fast confirmation
First time using but was very easy and quick to use not to mention cheaper. Would use again. Thank you
I have had a good experience booking my hotel on this website
The experience was fast and easy. The website was very easy to use.
Great booking! Was easy and cheaper than other sites.
Thanks for your good price and the helpful website.
Easy booking and nice price thank u i hope the hotel is fantastic too
Excellent service, hoping to continue using this service in the future.
Fast and easy. Best rate I could find- about $35 cheaper than others.
Good experience, very easy to reserve. I'll try again for a new voyage
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Booking was good, I just have a query over the amt charged to credit card and amount of original booking receipt is less, if you could I for me what the difference is for
Thank you
Fácil y cómodo, parece seguro, espero no haya costos ocultos
Everything was clear and went good
Thank you very much
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members