PrestigiaReviews 2,953

This is the first time I use Prestigia.com which I found on TripAdvisor.com. It is easy to book, and the room rate is low comparing with other websites. After I booked online and paid in full, I called the hotel, but I was told the reservation was not found. I was very surprised and nervous. I called the phone number listed on Prestigia.com, and the representative was friendly and helpful. He assured me that my reservation was active on Prestigia.com and emailed me the confirmation, and also promised he would check with the hotel and send me the hotel confirmation once it was done. Two days later, I called the customer service again, but no one answered, so I left a message. The day after it, I received a phone call from Prestige.com. When I asked about the hotel confirmation number, the representative provided to me and then emailed to me. He was friendly and patient. I was glad they called me back. Later I called the hotel again, and the hotel found my reservation. Thanks for the help from the representatives each time when I called. Again this is my first time using this website, and I do not have much experience with it. The booking process was easy, and hope cancellation process has no hassle either if needed as with Hotel.com. I will use this website again to get more experience and build the trust in future.

Experiences was easy, it just took a while for the booking confirmation to come through after the bank details had been released. I have asked for an email confirmation to be sent to me and after 4 days of waiting I still haven't received it. Not really great service after the money has already been transferred from my account