Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Prestigia

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.


prestigia.com
Founded in 2006
London, CT
How would you rate Prestigia?
grey stargrey stargrey stargrey stargrey star

Prestigia Reviews Summary

The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

18,354 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Charles O.
Unfollow Charles O.
Share Review
Report Review

Quick, easy, cheap
February 25, 2025

Quick, easy, cheap - but you don't REALLY know until you show up at your destination and everything is OK

Date of experience: February 19, 2025
Canada
1 review
0 helpful votes
Follow Maria Z.
Unfollow Maria Z.
Share Review
Report Review

Wonderful!
February 24, 2025

Wonderful! Easy and quick! We found an airport hotel for our layover in Hong Kong and found the site very straightforward. We'll definitely be using it again!

Date of experience: February 15, 2025
Texas
1 review
0 helpful votes
Follow Caldwell S.
Unfollow Caldwell S.
Share Review
Report Review

This was easy!
February 24, 2025

This was easy! I listed the price range and the search found nice places to stay in las Vegas.

Date of experience: February 23, 2025
Italy
1 review
0 helpful votes
Follow VINCENZO O.
Unfollow VINCENZO O.
Share Review
Report Review

I received a phone call from Mrs. Gurrieri of the hotel. She told me that the room I booked was not available and she was assigning me another one with an increased price. She also informed me that the buffet breakfast was paid and not free. I accepted this change, but I am very upset.

Date of experience: February 14, 2025
GB
1 review
0 helpful votes
Follow Larry Y.
Unfollow Larry Y.
Share Review
Report Review

Great easy site
February 22, 2025

Great easy site. Very good clear instructions would recommend to use to anyone..

Date of experience: February 13, 2025
California
1 review
0 helpful votes
Follow Brandon D.
Unfollow Brandon D.
Share Review
Report Review

Quick and simple
February 21, 2025

Quick and simple. Even though one of my reservations ended up a different bed request it worked out fine. Waiting to see how well the rest of this reservation goes. I have never used this company off trivago.

Date of experience: February 12, 2025
Pennsylvania
1 review
0 helpful votes
Follow Thomas P.
Unfollow Thomas P.
Share Review
Report Review

Good location excellent price for a 4 star hotel easy to book

Date of experience: February 12, 2025
Colombia
1 review
0 helpful votes
Follow Scootermiguel Q.
Unfollow Scootermiguel Q.
Share Review
Report Review

COMPRA RAPIDA Y FACIL, ME GUSTO, FUE MUY BUENA LA EXPERIENCIA

Date of experience: February 16, 2025
Australia
1 review
0 helpful votes
Follow Grace K.
Unfollow Grace K.
Share Review
Report Review

No problems, easy booking
February 20, 2025

No problems, easy booking
Good reviews
Nothing else to say at the moment

Date of experience: February 12, 2025
California
1 review
0 helpful votes
Follow Daniel S.
Unfollow Daniel S.
Share Review
Report Review

Thanks for all information
February 18, 2025

Thanks for all information
Is clear and easy for the moment and now I am waiting for hotel services thanks. Why do I want to know why the charge was applied to my credit car now when it should have been applied after May 10th? I don't agree with that?

Date of experience: February 9, 2025
California
1 review
0 helpful votes
Follow Lorraine M.
Unfollow Lorraine M.
Share Review
Report Review

Quick & easy booking without hidden fees., precise & to the point & of course great pricing. No time wasting looking at other sites

Date of experience: February 9, 2025
Israel
1 review
0 helpful votes
Follow Tomer V.
Unfollow Tomer V.
Share Review
Report Review

I tried to confirm the booking of my room over 3 times and it was not registered, the 4th time was the charm, a code based bug in my opinion, sending this here for your information.

Date of experience: February 8, 2025
NL
1 review
0 helpful votes
Follow Frans J.
Unfollow Frans J.
Share Review
Report Review

So far so good!
February 16, 2025

So far so good!
Must see if it's going to be as good as it looks!

Date of experience: February 7, 2025
Texas
1 review
0 helpful votes
Follow Devin F.
Unfollow Devin F.
Share Review
Report Review

Easy and quick to book
February 16, 2025

Easy and quick to book. Great Pricing! Customer service is quick to respond

Date of experience: February 15, 2025
Minnesota
1 review
0 helpful votes
Follow Stephanie R.
Unfollow Stephanie R.
Share Review
Report Review

Simple and quick reservation process
February 16, 2025

Simple and quick reservation process. Price was the lowest overall. But not sure if additional fees will be charged.

Date of experience: February 5, 2025
California
1 review
0 helpful votes
Follow Dennis Y.
Unfollow Dennis Y.
Share Review
Report Review

So far so good the way things looks on my end and I can't wait until the date comes.

Date of experience: February 6, 2025
South Africa
1 review
0 helpful votes
Follow Elizardo A.
Unfollow Elizardo A.
Share Review
Report Review

Genius website I love it I would use it often and recommend my loved to give it try toi

Date of experience: February 6, 2025
California
1 review
0 helpful votes
Follow Liz W.
Unfollow Liz W.
Share Review
Report Review

Great rates and easy to book prices were better than the big boys

Date of experience: February 9, 2025
New York
1 review
0 helpful votes
Follow Travis I.
Unfollow Travis I.
Share Review
Report Review

Easy, quick, and cheapest
February 14, 2025

Easy, quick, and cheapest. I will use them again in the future.

Date of experience: February 5, 2025
Spain
1 review
0 helpful votes
Follow Christina B.
Unfollow Christina B.
Share Review
Report Review

CONTRATACION MUY FACIL E INTUITIVA
February 14, 2025

CONTRATACION MUY FACIL E INTUITIVA. BUEN PRECIO. TODO PERFECTO.

Date of experience: February 4, 2025