On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My girlfriend did the booking and she's the super shopper so you did fine
I was pleased. The process was easy. Now if I can check in without problems I will be completely satisfied.
Overall no issues with booking, most competitive price.
Excellent prices and quick and easy booking. Thank you!
Página muy intuitíva y de fácil manejo, 5 estrellas muy merecidas.
It's been great thank you for your help. This will be a great weekend
Easy booking, and great prices. Taxes and fees are straightforward
Easy and fast very user friendly. Was very satisfied
Excellent! Everything that we were looking for! Staff went above and beyond! Service was good and food was excellent!
Everything esa very clear, I booked my reservation within minutes. The pictures were accurate and it helped me a lot to see the location and what great places I will have near me.
It was good and I will use you guys again perfect!
Great experience. I was pleasantly surprised at the rate I was able to secure. Will use again.
My experience was really good. Fast and straight forward. The site is easy to navigate thru.
So far the experience has been simple and easy to book. The price was far better than booking directly. I will be keen to see if this flows as easy to our check-in with booking through prestigia. Thanks
So far the experience has been simple and easy to book. The price was far better than booking directly. I will be keen to see if this flows as easy to our check-in with booking through prestigia. Thanks
Good experience, easy to book and to review the differebt hotel features in order to make the right selection
I chose the payment method in the Egyptian pound, but I was surprised that the reservation was made using the euro currency.
Other than that, things are good
All good except the 40+ minute wait on the phone, without getting thru to actually speak with a representative.
All good except the 40+ minute wait on the phone.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members