Pink LilyReviews 454

Really? Why would a sweater go to my navel? I contacted there poor customer service and was told I could return the item. Then I get to the website and guess what? They recommend that they pay shipping which is 6 dollars, I'll get store credit. Plus it says I can't return my item because it was a final sale. The item is defective and it is a final sale. This place is horrible! I was in support of them from their online influencers. I'll never purchase their crap clothes again

To read these other bad reviews is confusing to me because I had an awesome experience. My sister buys all of her clothing from Pink Lily and is obsessed. I loved how the clothing was all different and things I do not see at the store. In one of the sweaters I ordered, the knitting started to come undone. I asked them to send me another without my receipt or anything; they were very understanding. My clothes came in quickly and customer service was great. The only downside of this company is how expensive the clothes are. I feel that the prices are unreasonable and unnecessary.

I have bought several items from pinklily and I was new to online boutique shopping the clothes looked so cute I jumped right in started buying all kinds of stuff but it was a different story when I received my items the Large tops never fit right and the dresses to I was concerned and thought maybe they sewed a medium tag in my clothing sounds crazy right well I went online and some other girls were having the same problem tops not fitting then I go on tbe facebook page and you see all these happy pinklily shoppers in their new outfits but they are saying how much they weigh and their size and you really have to read the description of the item their large is really a medium and Tori even made a comment that plus size models just didn't work out on her site well what does she consider plus size? So I found other boutiques and ordered from several the Tennessee Jane. Nanamacs. Tarah Sutton and Drop the walls many more their large all fit and one dress actually i bought from pinklily squeezed my boobs and bought the same exact dress from a different boutique and their large fit please do your research there is other boutiques

Terrible return policy. I ordered 2 items, that took 20 days to get. Both items did not fit and they said I can't return because they are sale items. One item was not a sale item and the other one said sale. However they said in their policy any sale items you can't return. The company needs to make that clear to the buyer that it's a FINAL sale item not just a sale item. I will never order again. There are much better companies out there!

I am very disappointed with pink Lily I paid an extra $20 for 2 day shipping When I could've just paid normal shipping seeing as it took 8 days to arrive and arrived the same day as a outfit I ordered three days later with regular shipping.

I have emailed their customer service email and all I received is a generic response.

I had ordered previously in the quality was exceptional this package of four items that I ordered came in or wrapping from China and the quality is not there.

Will not be order again. Very disappointed. $180 wasted.

Customer service doesn't do much when you contact them. They take days to respond and finally when they do, they suggest the obvious, to track your order using the system tracking.
I have been doing this and my order is beyond days of guaranteed arrival still not yet received.
I had an event to wear my items to this weekend and paid the extra cost for shipping which was not cheap and apparently my items haven't even yet left the city they were coming from yet. Very disappointing, I was not offered any compensation for paying the cost for shipping either.
Unless you have an event months and months away and have excessive time to wait, do not bother ordering from this company. I just hope my stuff fits and all is good with the product because they dont seem to have very good customer service.

I am incredibly disappointed with this store. I ordered an item and immediately wanted to change it to a different item. They told me I was not able to make any changes to the order once it had been placed. Ok, great. I will just send it back once I receive it. I received my item and I can't even get it on my body it's so small. I tried to return it (for store credit) so that I could get something that would fit and was told since I used their "summertime" code, I was unable to return it. So now I am stuck with something I can not wear and am out the money. I have shopped at their store in the past and had planned on buying more. This has changed my mind completely. I will no longer shop with this company. Instead I will shop with a company who cares about the customer. I will also make sure all my friends who blog about their store including on instagram know how terrible of a business model this store has. This is not a way to run a business! TERRIBLE CUSTOMER SERVICE, DO NOT SHOP HERE!

I ordered 4 shirts from the site. One was a sweater which I will say does fit perfectly. However the other 3 were dressy tops they were all very small and cheap feeling material but didn't cost cheap. When it comes to returns you are only allowed store credit, well I used a coupon offered for my first time shopping they said if you use discounts you can't get your money back on the items for the store credit. Wish I would have known that before using it.

I waited weeks for an item to come back in stock and ordered it immediately when it was. Attached is a photo of what I ordered vs. what I received. I have yet to hear anything back from customer service about any way to resolve this, and it looks like it may never be resolved.