Pink LilyReviews 454

I recently purchased two hats from them. I completely understand that delivery will be delayed due to COVID. However, USPS have lost my packages in the mail the past few times, which I have noticed a pattern. I reached out to them and asked how long should I wait since my package hasn't moved or updated for 7 days. They responded passively with their generic email they probably send to everyone. I emailed back explaining the situation and pretty much told me it's my problem now that they shipped the item out. If I need anything then I should go and contact USPS to find out where my package is. I AM SO SHOCKED and upset. I've never had any retail company/store big or small said that to a customer. I HIGHLY do not recommend shopping here. They don't care about their customers.

My all time favorite boutique! The quality of their clothing and prices can't be beat! Recently I got an email that a certain thing I'd been eyeing was on sale for a certain price, when I added it to my cart it was $8 over what the email said. I went ahead and purchased it (still a great price) but emailed them, so they'd know the prices weren't equaling. Cassie immediately messaged back asking for my order number and refunded the $8. She was so polite! I've never had customer service like that - even from small, small boutiques. SO impressed! Love this store even more now!

Love my Pink Lily clothes... great quality, unique, and so cute! During Black Friday weekend they had 10s of thousands of orders come in (which is definitely stressful). I placed two orders during that weekend sale, and things were getting sold out quick. Nevertheless, my two full orders all went through (about 9 items total). I got confirmation emails that everything "shipped out", but then I got follow up emails later on that said two items were actually out of stock and I would get a refund for them. I was really confused, as they told me previously that everything had shipped. I reached out to customer service and asked to purchase one of the same tops that was suddenly "out of stock" in a different size (which was in stock) for the same price I did on Black Friday, and at first, the representative couldn't do much for me. Once I explained the situation further, she was so helpful and issued me a discount code that covered the shipping charge I would incur and the discount I previously received, making the top the same price as it was when I ordered it. Great customer service! Only docked them a star because the initial situation was super confusing and they shouldn't have said it shipped out if it didn't!

Hi guys I want to say how impressed I am with the customer service I received. I ordered a hoodie in a medium, on Black Friday! When I picked the color I wanted, I must have not picked my size again. So The next morning I saw that I had ordered it in a small. I emailed them and they corrected it within 12hrs without needing anymore information from me! My hoodie is on its way In the correct size! && I have no worries about it! Thanks Pink Lily! I'm so excited to get my hoodie!

I have always loved everything I've ordered from Pink Lily. Fortunately for me, I've never had to interact with their customer service until just recently. Not even 10 minutes after I placed an order, I received a push message with a code for a site wide discount. I couldn't believe my bad timing. I emailed them to see if it were a possibility to cancel my order and reorder with the code. Not only did they refund the code's percentage, they did it in less than 20 minutes from me reaching out. I personally thought it was a shot in the dark asking, but they were so kind and gracious about it. It's nice to know how much they value their customers. That's hard to find!

I love, love, LOVE Pink Boutique! Been ordering from them for years and spend lots of money on a regular basis because they have the cutest stuff! It ships quickly, I am always able to find something cute for my little short 5'0 body that fits! Another thing I want to add is that they have wonderful customer service. I hardly ever have any issues, but if I do they are so quick and prompt to respond and always fix whatever it is I need. Excellent quality clothes and the AfterPay option is awesome!