PDFSimpliReviews 2,205

Hello,

Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had a great experience with our support team and that Esteban Lopez provided quick attention, clear guidance, and excellent support while addressing your questions about the app. We truly appreciate you highlighting his efforts and professionalism.

At PDFSimpli, we aim to deliver responsive, helpful, and high-quality customer service, and feedback like yours lets us know we’re on the right track. If you ever need further assistance or have additional questions, please don’t hesitate to reach out to us at [email protected]
or call 1-844-898-1076.

Thank you again for trusting PDFSimpli and for taking the time to share your experience.

Best regards,
PDFSimpli

Hello,

Thank you for your message. We’d like to clarify how our service works so there’s no confusion.

Account management—including cancellation—is fully self-service and can be completed at any time directly from your PDFSimpli account settings. You do not need to leave a public review or wait for a response in order to cancel. Additionally, our support team is available via chat, email, and phone if assistance is needed.

If a payment is pending, access begins once it is successfully completed. The subscription can then be canceled immediately if you only intend to use the service short-term—there is no obligation to continue or renew.

We’re always happy to help, but account changes must be requested through the proper support channels or handled directly within the account dashboard.

Best regards,
PDFSimpli Support

Hello,

We’re really sorry to hear about your experience and understand how frustrating it is to feel stuck when you’re trying to get help. That’s certainly not the experience we want for anyone using PDFSimpli.

If you’ve been unable to access the service, our support team can review the account status and resolve any technical or access-related issues as quickly as possible. In many cases, delays are related to login method, payment verification, or account activation, and we’re happy to walk through that with you directly.

If you’ve decided to cancel, you can do so at any time from your account settings, or our support team can assist if you’re unable to access your account. Please reach out through live chat or email with your registered email address so we can properly locate and help you.

We appreciate you sharing your feedback and regret the inconvenience this caused.

Kind regards,
PDFSimpli Support

Hi,

We’re truly sorry for the frustration you experienced while trying to cancel your subscription. We strive to assist quickly and clearly without up-selling during cancellations, and we’ll review your case to improve communication. Thank you for sharing your feedback—it helps us get better.

If you ever need further assistance or have any questions, please don’t hesitate to reach out to us at [email protected]
Or call us at 1-844-898-1076. We’re always happy to help.

Best regards,

PDFSimpli

Hi,

Thank you for your feedback.

PDFSimpli offers both free and paid options. While some features are available without charge, certain conversions—especially faster processing or larger files—require a subscription. The monthly fee provides unlimited access to premium tools and ensures files are processed quickly and reliably.

If you’re seeing a payment prompt unexpectedly, it may be because the free option has limits or you’re trying to access a premium feature. Our support team can review your account and help clarify which plan best suits your needs.

Support Email: [email protected]

Phone: 1-844-898-1076

Sincerely,

PDFSimpli

Здравствуйте,

Спасибо за ваш отзыв. Нам жаль слышать, что у вас не сложилось впечатление о сервисе из-за того, что вы не смогли им воспользоваться. Мы будем рады помочь вам начать работу и разобраться с любыми вопросами, чтобы вы могли оценить функциональность программы на практике.

Если вам потребуется помощь или разъяснения, пожалуйста, свяжитесь с нашей службой поддержки по адресу [email protected]
— мы с удовольствием вам поможем.

С уважением,
PDFSimpli

Bonjour,

Nous sommes sincèrement désolés d’apprendre que votre expérience avec notre service d’assistance n’a pas été à la hauteur de vos attentes. Votre satisfaction est importante pour nous, et nous regrettons que votre problème n’ait pas été résolu comme vous l’espériez.

Nous vous invitons à contacter de nouveau notre équipe afin que nous puissions réexaminer votre situation en détail et trouver une solution appropriée. Vous pouvez nous écrire à [email protected], en précisant les informations liées à votre compte et le problème rencontré.

Merci de nous avoir fait part de votre retour. Nous restons à votre disposition pour vous assister.

Cordialement,
PDFSimpli

Hello,

We’re sorry to hear about your experience and understand how concerning unexpected charges can be. We take billing matters very seriously, and we want to assure you that all charges are tied to an account action or subscription agreement. That said, we are more than willing to review your situation in detail and help resolve it.

Please contact our support team directly so we can investigate and assist you as quickly as possible. You can reach us at [email protected]
or call 1-844-898-1076. Our agents will be happy to review your account, explain the charges, and work toward a resolution.

We appreciate you bringing this to our attention and hope to regain your trust.

Best regards,
PDFSimpli

Hola,

Lamentamos que su experiencia con nuestro servicio de atención al cliente no haya sido la esperada. Agradecemos que destaque la calidad de la plataforma y tomamos muy en serio sus comentarios, ya que nos ayudan a identificar áreas de mejora. Nuestro objetivo es ofrecer no solo una buena herramienta, sino también un soporte eficiente y oportuno. Quedamos a su disposición para atender cualquier inconveniente pendiente y brindarle la asistencia que merece.

Atentamente,

PDF Simpli

Hola,

Lamentamos sinceramente su preocupación y entendemos lo frustrante que puede ser ver un cargo inesperado. Queremos aclarar que nuestro servicio funciona bajo un modelo de suscripción, y toda la información relacionada con el plan, los cargos y las condiciones se envía por correo electrónico al momento de la activación. En ese correo se incluye el comprobante de pago, el servicio adquirido y el precio que aplica si la suscripción no se cancela dentro del periodo correspondiente.

Le recomendamos verificar su bandeja de entrada y también la carpeta de correo no deseado para revisar estos mensajes. Aun así, nuestro equipo de soporte está disponible para revisar su caso específico, explicarle los cargos y ayudarle con cualquier ajuste o cancelación que necesite.

Por favor, contáctenos en [email protected]
o llámenos al 1-844-898-1076 para que podamos asistirle de manera directa y encontrar una solución lo antes posible.

Atentamente,
PDFSimpli

Hallo,

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit den Kosten unzufrieden sind. Wir möchten jedoch klarstellen, dass unser Service nicht ausschließlich auf ein einziges Abonnement beschränkt ist. Neben unseren regulären Abonnementplänen bieten wir auch Optionen an, die bereits ab 3,95 USD starten, abhängig von der gewählten Leistung und Nutzungsdauer.

Die Preise sowie die jeweiligen Bedingungen werden während des Bestellvorgangs transparent angezeigt, sodass Nutzer vor dem Abschluss eine informierte Entscheidung treffen können. Sollten dennoch Unklarheiten oder Fragen zu einer Abrechnung bestehen, helfen wir Ihnen gerne weiter.

Bitte kontaktieren Sie uns jederzeit unter [email protected], damit wir Ihren Fall prüfen und Sie bestmöglich unterstützen können.

Mit freundlichen Grüßen
PDFSimpli

Hello,

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by the delayed response and for not addressing your request in the way you expected. We understand how important timely and effective support is—especially when an IT ticket is needed—and we regret that this was not handled properly in your case.

Your experience does not reflect the level of service we aim to provide. We would appreciate the opportunity to review what happened and ensure your issue is properly escalated and resolved. Please reach out to us directly at [email protected]
or call 1-844-898-1076, and our support team will be happy to assist you further.

Thank you again for bringing this to our attention. Your feedback helps us improve.

Best regards,
PDFSimpli

Hello,

Thank you for taking the time to share your experience. We understand how limiting this can be, especially when working with larger PostScript (. Ps) files.

Our current upload and compression tools do have a 20MB file size limit, which is why larger files—such as those around 97MB—are unable to be processed at this time. While compression can help in many cases, it unfortunately won’t work when the original file already exceeds the maximum upload size.

We appreciate your feedback, as situations like yours help us identify areas where expanding our capabilities would be most valuable. We’re actively working to improve our tools and increase flexibility for users handling larger files.

We’re sorry we couldn’t fully support your needs in this case, and we completely understand if you need to use a different service for these larger files. If you ever have smaller files to convert in the future or need help with other PDF-related tasks, we’d be happy to assist.

Thank you again for your honesty and for trying PDFSimpli.

Hello,

We’re truly sorry to hear that your experience felt frustrating and exhausting. That’s never the impression we want to leave, especially when a customer simply wants to cancel a service they no longer need.

While our team may offer alternative plans—such as a lower-cost option—as a courtesy, we understand that this should never feel like pressure or an obstacle to cancellation. Your feedback makes it clear that the interaction did not meet your expectations, and for that, we sincerely apologize.

Customer experience and respect are extremely important to us, and we appreciate you taking the time to share how this situation made you feel. Your comments will be reviewed with our support team so we can improve how we handle similar requests moving forward.

If there’s anything we can still do to help or clarify, please feel free to reach out to us directly at [email protected]
Or by phone at 1-844-898-1076.

Thank you for your honest feedback,

PDFSimpli

Hola,

¡Muchas gracias por tus valiosos comentarios! Nos alegra saber que tu experiencia con PDFSimpli ha sido positiva. Nuestro equipo se esfuerza por brindar un servicio rápido y confiable, y es maravilloso saber que está teniendo un impacto.

Si tienes sugerencias o ideas que nos ayuden a mejorar aún más, nos encantaría escucharlas. Siempre buscamos maneras de mejorar nuestra plataforma para nuestros usuarios.

Atentamente,

PDFSimpli