PDFSimpliReviews 2,194

Hello,

Thank you for sharing your concerns, and we’re sorry for the frustration this situation caused. We’d like to clarify how subscriptions work at PDFSimpli.

Like most subscription-based services, a valid payment method is required when starting an account. This allows uninterrupted access during the trial period and only results in billing if the subscription is not canceled within that timeframe. That said, every customer does have the option to cancel at any time directly from the Account Settings, without needing to provide additional card details to support.

We understand how important transparency is, and we regret if this was not clear during your experience. Our support team is always available to guide users step by step through the cancellation process and review any charges on the account.

Please feel free to contact us at [email protected]
or call 1-844-898-1076, and we’ll be happy to review your account and assist further.

Best regards,
PDFSimpli

Hello,

Thank you for sharing your feedback.

We’d like to clarify that no charges are applied without authorization. When a user signs up for a trial or subscription, the pricing, renewal terms, and billing details are clearly disclosed on our website **before purchase**, and a confirmation email with the same information is automatically sent after sign-up.

In this case, you contacted our support team and were promptly assisted, and a refund was issued as a courtesy. While we are always happy to help, it’s important to note that the charge itself resulted from an active subscription that was not canceled during the trial period—not from an unauthorized action on our end.

We encourage all users to review the information provided at checkout and in follow-up emails to avoid any confusion. Our team remains available 24/7 to answer questions or assist with cancellations at any time.

We appreciate your understanding and thank you for using PDFSimpli.

Best regards,

PDFSimpli

Bonjour,

Merci beaucoup d'avoir partagé votre expérience avec nous. Nous sommes désolés pour la gêne occasionnée. Nous avons travaillé sans relâche pour améliorer les fonctionnalités de notre produit. Veuillez contacter notre équipe d'assistance par courriel à [email protected]. Elle pourra répondre à toutes vos questions concernant notre site web ou tout autre problème. Vous pouvez également appeler notre service client au 1-844-898-1076 à tout moment.

Cordialement,

PDF Simpli

Hello,

Thank you for taking the time to share your experience.

We’re sorry to hear about the delay and understand how important it is to receive timely assistance when working with your documents. While our live chat and phone support teams do their best to assist in real time, certain technical requests—such as manual file optimization—must be handled by our technical support department.

Please note that our technical support team assists a high volume of customers daily. Requests sent to our technical team may take **24 to 48 hours** to be completed, depending on queue volume and file complexity. This timeframe is standard and allows our specialists to properly review and process each request.

At the time this review was submitted, the allotted processing window had not yet passed. We kindly ask for patience during this period, as our team is actively working through requests in the order received.

We appreciate your understanding and remain committed to assisting you as soon as possible. Thank you for choosing PDFSimpli.

Best regards,

PDFSimpli

Hi,

Thank you, Julian, for sharing your experience and allowing us to address the billing issue—it’s important that our service meets your expectations. We sincerely apologize for the misunderstanding. To clarify, PDFSimpli does offer trial access at a low introductory cost, and after the trial period ends, the subscription automatically renews at $49.95 every four weeks unless canceled. These terms are presented during checkout and must be acknowledged before completing the payment, and a confirmation email outlining the subscription details is also sent.
That said, we’re glad we could reimburse you promptly, and we’re here to support any future needs to ensure a smooth and helpful file-handling experience. Please feel free to reach out anytime for assistance or rising concerns.

You can reach us through any of the following channels:

Phone: +1-844-898-1076

Email: [email protected]

WhatsApp: +1-878-220-0252

Live Chat: PDFSimpli.com

Best regards,

PDFSimpli

Hola,

¡Gracias por sus amables palabras! Nos alegra saber que está satisfecho con su experiencia en PDFSimpli. Nuestro equipo está comprometido con la calidad y la eficiencia, y es muy importante saber que nuestro esfuerzo marca la diferencia.

Si tiene algún comentario o idea sobre cómo podemos mejorar aún más, nos encantaría saberlo. Siempre trabajamos para mejorar y brindar un mejor servicio a nuestros usuarios.

Atentamente,

PDFSimpli

Hello,

Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $49.95.

We have different plans depending on your needs, prices from $3.95 up to $12.95 for a single user subscription, please reach out to us by phone 1-844-898-1076 or by email at [email protected] if interested in keeping the service at a lower price.

Regards,

PDFSimpli

Hello,

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. It’s never our intention to cause frustration or make anyone feel misled. Our goal is always to be transparent about our services and billing.

We’d truly like the chance to review what happened and make this right. Please reach out to our support team at [email protected]
or 1-844-898-1076 with your account details, and we’ll investigate your case promptly.

— PDFSimpli Support

Bonjour,

Merci pour votre commentaire. Nous tenons à préciser que PDFSimpli propose une assistance client 24h/24 et 7j/7 par téléphone, chat et e-mail. Malgré des périodes de forte affluence, nos lignes téléphoniques restent opérationnelles et nous répondons dans les meilleurs délais.

Si vous n'avez pas pu nous joindre par téléphone, nos services d'assistance par chat et e-mail sont toujours disponibles et offrent le même niveau d'assistance. Nous encourageons nos clients à utiliser ces options afin que leurs problèmes soient résolus rapidement.

Nous restons pleinement engagés à fournir une assistance efficace et sommes toujours disposés à examiner directement vos problèmes spécifiques lorsque vous nous fournissez les informations relatives à votre compte.

Cordialement,

PDF Simpli

Hello,

We understand your frustration; however, we must clarify a few important points.

PDFSimpli provides 24/7 customer support via chat, text, phone, and email, and we thoroughly review every cancellation request we receive. Charges cannot continue once a subscription has been successfully canceled in our system.

If billing attempts are still occurring, it indicates that the subscription has not been canceled under the account associated with the payment method used, or that multiple accounts may exist. Cancellations must be completed and confirmed to take effect.

Regarding bank fees, PDFSimpli does not control or reimburse fees charged by financial institutions. We are, however, always willing to review billing concerns directly and assist where applicable once the account details are verified.

We encourage you to contact our support team directly with the email address used during sign-up so we can review your case accurately and resolve this matter appropriately.

Best regards,

PDF Simpli

Bonjour,

Nous prenons ce type d’allégation très au sérieux. Soyez assuré(e) que PDFSimpli ne traite aucun paiement sans l’autorisation de l’utilisateur ni sans un abonnement actif.

Le montant de 49,95 € ne peut être facturé qu’après l’inscription à un essai ou à un abonnement, lorsque la période d’essai prend fin sans annulation. Les conditions d’abonnement, y compris le prix et la fréquence de facturation, sont clairement indiquées lors de l’inscription et confirmées par e-mail au moment de l’achat.

Si vous pensez que ce prélèvement a été effectué par erreur, nous vous invitons à contacter directement notre équipe d’assistance afin que nous puissions retrouver le compte concerné, examiner l’historique de facturation et vous assister en conséquence. Nous sommes toujours disposés à examiner et résoudre toute réclamation légitime.

Vous pouvez nous joindre à l’adresse [email protected] ou par téléphone au 1-844-898-1076.

Cordialement,

PDFSimpli

Hola,

Gracias por compartir tu experiencia y por reconocer el esfuerzo de nuestro equipo de atención al cliente. Lamentamos sinceramente que el resultado de las traducciones no haya cumplido con tus expectativas.

Algunos documentos, especialmente aquellos que son imágenes escaneadas o contienen formatos complejos, pueden presentar limitaciones en cuanto a la traducción y el mantenimiento del tipo y tamaño de letra, aun siguiendo los pasos recomendados. Entendemos lo frustrante que esto puede resultar y sentimos que no se haya podido lograr una solución definitiva en tu caso.

Agradecemos que nos hayas dado la oportunidad de asistirte y valoramos tus comentarios, ya que nos ayudan a identificar áreas de mejora en nuestro servicio.

Quedamos a tu disposición si en el futuro deseas que revisemos nuevamente algún documento o si necesitas apoyo adicional.

Saludos cordiales,

PDF Simpli