PDFSimpliReviews 2,205

Hello,

Thanks so much for sharing your experience with us. We are sorry for the inconvenience. We've worked really hard to bring more functionality to our product. Please contact our Support Team via email at [email protected]. They can help you with any inquiries you may have about our website or any issue in general or you can call customer service at 1-844-898-1076 anytime.

Best regards,

PDF Simpli

Hola,

Esto depende de la fuente y la calidad del documento subido para traducir. Es posible que algunos símbolos o imágenes no se muestren correctamente o dañen el archivo. Especialmente si se trata de un documento/imagen escaneado o una foto de un documento.

También recomendamos convertir a "Word" (. DOC), ya que funciona mejor para editar y traducir.

Para problemas técnicos, contacte con nuestro equipo de soporte técnico en [email protected] para que podamos ayudarle a obtener su documento correctamente.

Atentamente,

PDF Simpli

Bonjour,

Merci de nous avoir fait part de votre expérience. Nous sommes ravis d'apprendre que notre conseiller a pu vous assister efficacement et avec professionnalisme, et que votre remboursement a bien été traité. Le montant du remboursement a été effectué conformément à notre politique de facturation et de remboursement, qui définit les conditions d'éligibilité en fonction de l'utilisation et de la période. Nous nous efforçons d'être toujours transparents et équitables, et nous apprécions vos commentaires, car ils nous aident à améliorer notre communication et nos services. Si vous avez d'autres questions, notre équipe d'assistance se fera un plaisir d'examiner votre dossier plus en détail.

Cordialement,

PDFSimpli

Hello,

Thank you for your 5-star review! We appreciate you sharing your experience. While we’re sorry to hear that the service didn’t fully meet your expectations, we’re glad our support team was able to assist you promptly and process your refund right away. Providing fast, fair, and transparent customer service is very important to us.

If you ever have questions or need assistance in the future, please feel free to contact us at [email protected]
or call 1-844-898-1076. We’re always here to help.

Best regards,
PDFSimpli

Hello,

Thank you for your wonderful 5-star review! We’re thrilled to hear that Esteban was able to assist you promptly and process your refund within minutes. Providing efficient, respectful, and high-quality customer service is a top priority for us, and it’s great to know your experience reflected that.

If you ever need further assistance or have any questions, please don’t hesitate to reach out to us at [email protected]
or call 1-844-898-1076. We’re always happy to help!

Best regards,
PDFSimpli

Hello,

We take claims like this very seriously, and we’d like to clarify that PDFSimpli does not withdraw funds without authorization. All charges require user confirmation at checkout, where pricing, trial terms, and any recurring billing are clearly disclosed before payment is completed.

If a charge occurred, it would only be after an account was created and payment details were voluntarily entered. There are no automatic or unauthorized withdrawals.

That said, we’re more than happy to review your account and help resolve any concerns. Please contact our support team directly so we can look into this for you.

Best regards,
PDFSimpli Support

Hello,

We’re sorry for the frustration this situation caused and appreciate you taking the time to share your experience.

We’d like to clarify that if an account shows an active subscription, our support team is able to view and manage it once the correct login method (email or third-party sign-in such as Google/Apple) is identified. In many cases, confusion occurs when an account was created using a different sign-in method than expected, which can make it appear as though a subscription is not visible on our end until the correct account is located.

Our intention is never to mislead or dismiss concerns, and we certainly do not operate scams. If there is an active subscription, it can be canceled either directly within the account settings or with assistance from our support team once the account is properly identified.

We encourage you to contact support again so we can fully verify your account details and ensure everything is resolved appropriately.

Best regards,
PDFSimpli Support

Hello,

Thank you for sharing your feedback. We understand how frustrating it can be to miss updates or have confusion around account status, especially outside of support hours.

To clarify, subscriptions are only created when a user completes the sign-up process, and cancellations can be handled directly in the account settings at any time. Our support team is also available during business hours to assist with any questions or concerns about billing or account management.

We appreciate your input about communication, and we’re always looking for ways to make our processes clearer and easier to navigate for our users.

Best regards,
PDFSimpli Support

Hello,

We truly understand how frustrating and upsetting this situation has been, and we’re sorry for the stress it has caused. We want to take a moment to clarify what happened and explain how we can help resolve this properly.

When a subscription is canceled, the process is only fully completed once a cancellation confirmation is issued by our system or support team. This confirmation ensures that billing has been successfully stopped. If a confirmation is not received, it may mean the cancellation was not finalized, which can unfortunately result in a subsequent charge.

We also want to clarify the impact of PayPal disputes. When a charge is disputed through PayPal, PayPal may temporarily restrict or invalidate the payment method on our end. During that time, we are often unable to issue refunds directly until PayPal completes its review. This limitation is controlled by PayPal and is outside of our direct control.

In your case:

The January 20 charge was refunded once the cancellation was confirmed.

The December 22 charge may still qualify under our 30-day money-back guarantee, but it must be reviewed once PayPal allows us to act on the transaction and once we can fully confirm the account and cancellation timeline.

We genuinely want to make sure this is handled fairly and transparently. The best way forward is to contact our support team directly so we can review your account in detail and guide you through the next steps:

Email: [email protected]

Phone: 1-844-898-1076

Live Chat: available on our website

Thank you for your patience. We appreciate you bringing this to our attention and are here to help bring this to a clear and appropriate resolution.

Regards,

PDFSimpli

Hello,

We’re very sorry for the frustration this situation has caused, and we truly appreciate you taking the time to explain it.

To clarify, when a trial subscription is started, it does automatically continue into a paid plan unless it is canceled during the trial period. If a charge occurred, it means the subscription was not fully canceled before the renewal date. That said, we understand how confusing this can be, especially if the service is not something you intended to continue using.

We absolutely want to help you resolve this. Our support team can cancel the subscription and review your account for a refund once we are able to locate and verify the account details. While screenshots are helpful, cancellations and refunds must be confirmed directly with our support team to ensure everything is properly processed.

Please contact us using one of the following options, and we will assist you promptly:

Phone: 1-844-898-1076

Email: [email protected]

Live Chat: available on our website

Once connected, we’ll make sure your account is reviewed, the subscription is canceled, and next steps are clearly explained.

Respectfully,

PDFSimpli

Hi,

Thank you so much for your kind words and for sharing your experience—we truly appreciate your trust and are glad we could handle your needs smoothly and be understanding throughout the process. Your feedback motivates us to continue providing the best possible service.

If you need any assistance along the way, feel free to contact us anytime at [email protected] or call 1-844-898-1076.

We’re always here to support you!

Warm regards,

PDFSimpli

Hola,

Lamentamos sinceramente que haya tenido dificultades al intentar subir archivos para transcribir y que sienta que no recibió el apoyo necesario. Esta no es la experiencia que buscamos ofrecer. Nuestro objetivo es brindar una plataforma clara y un soporte oportuno cuando surgen inconvenientes técnicos.

Nos gustaría revisar su caso a detalle para identificar qué ocurrió y ayudarle a completar el proceso correctamente. Por favor, contáctenos en [email protected]
o llámenos al 1-844-898-1076, indicando el problema específico que encontró al subir el archivo. Nuestro equipo estará encantado de asistirle y buscar una solución adecuada.

Agradecemos su comentario, ya que nos ayuda a mejorar nuestro servicio.

Saludos cordiales,
PDFSimpli

Hola,

Lamentamos mucho la molestia y la preocupación que esta situación le ha causado. Entendemos completamente su inconformidad y queremos aclarar lo sucedido de la forma más transparente posible.

Nuestro servicio funciona bajo un modelo de suscripción, el cual se acepta al momento de iniciar el uso de la plataforma. Al crear la cuenta, se activa un periodo de prueba de 14 días, durante el cual el servicio puede utilizarse y cancelarse en cualquier momento sin cargos posteriores. Si la suscripción no se cancela dentro de ese periodo, el sistema realiza automáticamente el cobro correspondiente, en este caso por $749.95 MXN. Esta información se muestra durante el proceso de registro y también se envía por correo electrónico en el comprobante de pago.

Dicho esto, comprendemos que esta información puede pasar desapercibida y queremos ayudarle a revisar su caso en particular. Le recomendamos contactarnos directamente para que nuestro equipo de soporte pueda verificar su cuenta, revisar el cargo y evaluar las opciones disponibles, incluyendo una posible solución conforme a nuestra política.

Puede escribirnos a [email protected]
o llamarnos al 1-844-898-1076. Estaremos encantados de atenderle y brindarle la asistencia necesaria.

Agradecemos que haya compartido su experiencia, ya que sus comentarios nos ayudan a mejorar la claridad de nuestro servicio.

Atentamente,
PDFSimpli