PDFSimpliReviews 2,203

Bonjour,

Merci pour votre commentaire. Nous tenons à préciser que PDFSimpli propose une assistance client 24h/24 et 7j/7 par téléphone, chat et e-mail. Malgré des périodes de forte affluence, nos lignes téléphoniques restent opérationnelles et nous répondons dans les meilleurs délais.

Si vous n'avez pas pu nous joindre par téléphone, nos services d'assistance par chat et e-mail sont toujours disponibles et offrent le même niveau d'assistance. Nous encourageons nos clients à utiliser ces options afin que leurs problèmes soient résolus rapidement.

Nous restons pleinement engagés à fournir une assistance efficace et sommes toujours disposés à examiner directement vos problèmes spécifiques lorsque vous nous fournissez les informations relatives à votre compte.

Cordialement,

PDF Simpli

Hello,

We understand your frustration; however, we must clarify a few important points.

PDFSimpli provides 24/7 customer support via chat, text, phone, and email, and we thoroughly review every cancellation request we receive. Charges cannot continue once a subscription has been successfully canceled in our system.

If billing attempts are still occurring, it indicates that the subscription has not been canceled under the account associated with the payment method used, or that multiple accounts may exist. Cancellations must be completed and confirmed to take effect.

Regarding bank fees, PDFSimpli does not control or reimburse fees charged by financial institutions. We are, however, always willing to review billing concerns directly and assist where applicable once the account details are verified.

We encourage you to contact our support team directly with the email address used during sign-up so we can review your case accurately and resolve this matter appropriately.

Best regards,

PDF Simpli

Bonjour,

Nous prenons ce type d’allégation très au sérieux. Soyez assuré(e) que PDFSimpli ne traite aucun paiement sans l’autorisation de l’utilisateur ni sans un abonnement actif.

Le montant de 49,95 € ne peut être facturé qu’après l’inscription à un essai ou à un abonnement, lorsque la période d’essai prend fin sans annulation. Les conditions d’abonnement, y compris le prix et la fréquence de facturation, sont clairement indiquées lors de l’inscription et confirmées par e-mail au moment de l’achat.

Si vous pensez que ce prélèvement a été effectué par erreur, nous vous invitons à contacter directement notre équipe d’assistance afin que nous puissions retrouver le compte concerné, examiner l’historique de facturation et vous assister en conséquence. Nous sommes toujours disposés à examiner et résoudre toute réclamation légitime.

Vous pouvez nous joindre à l’adresse [email protected] ou par téléphone au 1-844-898-1076.

Cordialement,

PDFSimpli

Hola,

Gracias por compartir tu experiencia y por reconocer el esfuerzo de nuestro equipo de atención al cliente. Lamentamos sinceramente que el resultado de las traducciones no haya cumplido con tus expectativas.

Algunos documentos, especialmente aquellos que son imágenes escaneadas o contienen formatos complejos, pueden presentar limitaciones en cuanto a la traducción y el mantenimiento del tipo y tamaño de letra, aun siguiendo los pasos recomendados. Entendemos lo frustrante que esto puede resultar y sentimos que no se haya podido lograr una solución definitiva en tu caso.

Agradecemos que nos hayas dado la oportunidad de asistirte y valoramos tus comentarios, ya que nos ayudan a identificar áreas de mejora en nuestro servicio.

Quedamos a tu disposición si en el futuro deseas que revisemos nuevamente algún documento o si necesitas apoyo adicional.

Saludos cordiales,

PDF Simpli

Hello,

Thank you for reaching out and sharing your concerns. We’re sorry to hear about your experience and understand how unexpected charges can be frustrating.

Please note that PDF Simpli does not process charges without an active subscription. Billing only continues when a subscription has not been successfully canceled. Once a cancellation is completed, no further charges are applied.

If charges are still appearing, it typically indicates that the subscription remains active under the email or payment method used at sign-up. We would be happy to review your account, confirm the subscription status, and assist with cancellation if needed.

For security and privacy reasons, refunds and account actions can only be processed after we verify the account details. We kindly ask that you contact our support team directly so we can investigate this matter thoroughly and resolve it as quickly as possible.

Our support team is available at [email protected] or by phone at 1-844-898-1076.

We appreciate the opportunity to look into this for you and work toward a resolution.

Best regards,

PDF Simpli

Hi,

Thank you for taking the time to share your feedback. We’re sorry to hear that this experience left you feeling disappointed, and we truly understand your concerns.

We want to clarify that the 14-day trial does automatically renew into a paid subscription if it isn’t canceled during the trial period. These terms are presented during checkout and included in the confirmation email sent at sign-up. That said, we recognize that this can sometimes be missed, and we never want customers to feel caught off guard.

Regarding the refund, our team did offer a prorated refund based on the time the subscription was active, which is standard practice. However, if you would like your case reviewed further or would prefer to dispute the full charge, we’re more than willing to take another look.

Please contact our support team directly so we can review everything in detail and assist you properly:

Email: [email protected]

Phone: 1-844-898-1076

Live Chat: Available 24/7 on our website

We appreciate you raising your concerns and giving us the opportunity to address them. Our goal is always to be fair, transparent, and helpful, even when an experience doesn’t meet expectations.

Regards,

PDFSimpli

Hi,

Thank you for taking the time to share your experience. We’re sorry to hear it was frustrating.

We understand your concern regarding the “free” messaging. While we do offer free options in certain cases (including delayed delivery), some features or immediate downloads may require a fee, and we aim to display pricing clearly before checkout. We appreciate your feedback on how this is presented and will share it with our team for review.

Regarding being redirected to another site, PDFSimpli is part of the WorkSimpli family of products. In some cases, you may see a related domain during the process, but this is still within our secure platform — not a third-party site. We understand how that could feel confusing, and your feedback is noted.

We’re also sorry the 24-hour option and chat support did not work as expected. If the process stalled or the assistant repeated steps you had already taken, that’s certainly not the experience we want for our users.

If you’d be willing to give us another opportunity to assist, our support team can personally review what happened and help complete your request. You can reach us at [email protected], via live chat on the website, or by phone at 1-844-898-1076.

We truly appreciate your feedback — it helps us improve both our tools and the way we communicate them.

Best regrads,

PDFSimpli

Hola,

Gracias por dejarnos tu opinión. Hemos trabajado muy duro para dotar a nuestro producto de más funcionalidades. Compartiremos esto con nuestro equipo para que lo analicen. Póngase en contacto con nosotros para obtener ayuda en el 1-844-898-1076, de lunes a viernes, de 9:30 a.m. a 6:30 p.m. (hora del Atlántico), o por correo electrónico en [email protected] y chat en línea (24 horas).

Atentamente,

PDF Simpli

Hello,

Thank you for sharing your concerns. We want to clarify that PDFSimpli does not charge cards without authorization, and there is always a way to cancel a subscription.

When a subscription is created, it is tied to the email or login method used at signup (including Google or Apple sign-in), not simply what appears under “payment method” in settings. In some cases, customers are logged into a different account than the one associated with the active subscription, which can make it appear as though no payment method exists while charges are still coming from another account.

Cancellation is self-service and immediate through the correct account dashboard, and our support team is always available to locate the active subscription and assist with cancellation if there’s any confusion. No one is required to “jump through hoops,” and we’re sorry if the process felt frustrating.

If you’re still seeing charges, our support team can quickly resolve this once the correct account is identified. We encourage you to reach out again via live chat or email so we can finish assisting you.

We appreciate the feedback and regret the inconvenience caused.
— PDFSimpli Support

Hello,

Thank you for sharing your experience — we understand how frustrating this situation must have been, especially with time-sensitive documents needed for a job interview.

To clarify, the $1.95 charge you’re seeing is the trial activation fee, which confirms account creation and access during the 14-day trial period. The issue you encountered sounds related to a login or account access error, which can sometimes occur if an account was created using a different sign-in method (such as Google/Apple sign-in) or if there was a typo in the email during signup.

That said, it’s not the experience we aim to provide, and we sincerely apologize for the delay in follow-up from our email support team. That’s not acceptable, especially given the urgency you described.

If you still need assistance, we strongly encourage reaching out again via live chat or directly emailing our support team with:

The email(s) you may have used

Approximate signup date

The document name (if available)

Our team can locate the account, restore access to your files, or assist further as needed.

We appreciate you bringing this to our attention and are sorry for the inconvenience this caused.
— PDFSimpli Support

Hi,

Thank you for sharing your experience. We understand how confusing and frustrating that situation can feel, and we’d like to clarify how this works.

It’s possible to be logged into an account and still not have an active paid subscription. If the option to cancel does not appear in your account settings, that typically means the account is a free account and there is no active subscription to cancel.

If you believe you were charged or previously paid for a service, the most important step is to help us locate the correct billing account. In some cases, the payment may have been made using a different email address or login method than the one used to access chat.

To resolve this quickly, please contact our support team directly with any payment details you may have (such as a receipt, transaction ID, or the email used at checkout):

Email: [email protected]

Phone: 1-844-898-1076

Our team will be happy to review your account, confirm whether a subscription exists, and assist further if needed. We appreciate you reaching out and giving us the opportunity to clarify. If you have not been charged and all you wish is to delete the free-access account from the database, that can be done for you. Just contact us.

Bewst regards,

PDFSimpli

Salaan,

Waan ka xunnahay inaan maqalno niyad-jabka oo aan fahanno sida ay xaaladdaasi u niyad-jabtay.

PDFSimpli waxay bixisaa ikhtiyaar bilaash ah oo loogu talagalay dadka isticmaala ee aan awoodin inay isla markiiba bixiyaan. Si aad u isticmaasho, waxaad booqan kartaa pdfsimpli.com oo aad dooran kartaa ikhtiyaarka "Dib u dhacay" oo ku yaal badhanka soo galitaanka. Laga bilaabo halkaas, si fudud u raac tilmaamaha. Ikhtiyaarkan wuxuu kuu oggolaanayaa inaad hesho faylkaaga la farsameeyay iyada oo aan wax kharash ah lagu bixin ka dib muddo sugitaan ah oo 24-saacadood ah.

Haddii aad dhibaato kala kulanto isticmaalka ikhtiyaarkan ama aad u baahan tahay caawimo dheeraad ah, kooxdayada taageerada ayaa ku farxi doonta inay kaa caawiyaan hagitaanka habka.

Salaamo wanaagsan,

PDFSimpli

Hi,

Thank you for sharing your experience. We understand how frustrating unexpected charges can be, and we’d like to clarify and help resolve this for you.

If a subscription is not canceled before the end of the billing period, it will automatically renew, regardless of whether the service is actively used. Usage does not affect billing—only the subscription status does.

If you were promised a refund, our support team can absolutely assist with reviewing and processing it. To ensure we can locate your account and help as quickly as possible, please contact us directly by email or phone so we can verify the cancellation and refund status.

Email: [email protected]

Phone: 1-844-898-1076

Live Chat: Available 24/7 on our website

Once a refund is processed, it typically takes 5–7 business days to appear back on the original payment method, depending on your bank or provider.

We’re here to help and encourage you to reach out so we can take care of this properly for you.

PDFSimpli

Hello,

Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $49.95.

In terms of cancellation, that can be done simply by: going to your account settings, clicking 'My Subscription' and under 'Plan and billing settings', it has the cancel plan option. You do not have to wait for a chat response if you do not want to. As mentioned prior, you have the option to cancel on your own. An email of confirmation of cancellation gets sent to you regardless!

Furthermore, we have different plans depending on your needs, prices from $3.95 up to $12.95 for a single user subscription, please reach out to us by phone 1-844-898-1076 or by email at [email protected] if interested in keeping the service at a lower price.

Regards,

PDFSimpli