PDFSimpliReviews 2,203

Hello,

Thank you for your 5-star review! We’re glad to hear that you enjoy both the service and our customer support. We also appreciate your suggestion regarding receiving statements by email—feedback like this helps us improve the overall customer experience.

If you have any questions about your account, billing, or notifications, or if there’s anything else we can assist you with, please feel free to contact us at [email protected]. We’re always happy to help.

Best regards,
PDFSimpli

Hello,

Thank you for sharing your concerns. We’re truly sorry to hear about the frustration you experienced, and we take this type of feedback very seriously.

To clarify, a subscription is agreed to during the sign-up process in order to access certain features of the service. However, subscriptions can be canceled at any time, and we do not intend to make this process difficult or confusing. If there was any issue locating your account by email, we understand how upsetting that can be—especially after you provided screenshots and account details—and we apologize if this caused delays or lack of follow-up.

We would like the opportunity to review your case directly, verify your account, and ensure everything is properly resolved, including confirming the subscription status. Please contact us again at [email protected]
or call 1-844-898-1076, and a member of our team will assist you promptly.

We regret the inconvenience and appreciate you bringing this to our attention.

Best regards,
PDFSimpli

Hi,

Thank you for reaching out. We’re sorry for the confusion and the trouble accessing the transcript tool.

Please note that the transcript tool is included in your subscription, but it may not currently appear in your dashboard or convert tools list due to a change on the website. Our technical support team can help restore access for you quickly or explain where it is. You can reach them directly at [email protected] or [email protected], and they’ll guide you step by step.

We appreciate your patience and will make sure you can use the transcript tool without further issues.

Best regards,

PDFSimpli

Hello Andrea,

Thank you for sharing your concerns. We understand how frustrating unexpected charges can feel, and we’d like to clarify a few important points for transparency.

Our 100% Money-Back Guarantee applies within 30 days of the charge, as clearly stated in our terms at sign-up and in the confirmation email sent on the day of registration. Charges that occurred five months ago fall well outside of this policy, which is why our support representative was unable to issue a refund for those months. This is not a “convenient” exception—it is a standard, clearly defined policy that applies equally to all customers.

Additionally, all users are notified at sign-up that plans renew automatically if not canceled during the trial period, and an invoice outlining the pricing, renewal terms, and cancellation instructions is sent immediately by email. There are no charges made without prior notice or consent.

While we’re unable to override the refund policy for charges outside the guaranteed period, our team is always available to assist with account cancellation, billing clarification, or to review any documentation you believe may show otherwise. We encourage you to contact us directly so we can ensure everything on your account is fully resolved.

Best regards,
PDFSimpli Support

Olá,

Lamentamos que sua experiência não tenha atendido às expectativas, porém é importante esclarecer alguns pontos.

Nossa plataforma oferece acesso gratuito a funcionalidades limitadas, e em nenhum momento o pagamento é realizado sem o consentimento do usuário. Antes de qualquer cobrança, as opções de plano, valores e condições incluindo a renovação automática após o período contratado são exibidas de forma clara no momento do cadastro e do pagamento. Ao concluir a assinatura, o usuário concorda com esses termos.

A renovação automática não é imposta de forma indevida; ela faz parte do plano escolhido voluntariamente, assim como ocorre em diversos serviços digitais. O cancelamento pode ser feito a qualquer momento diretamente pela conta ou entrando em contato com nosso suporte, que está sempre disponível para ajudar.

Discordamos respeitosamente da afirmação de “propaganda enganosa”, pois todas as informações relevantes são apresentadas de forma transparente antes da finalização do pagamento. Ainda assim, lamentamos que o serviço não tenha atendido às suas necessidades e seguimos à disposição para prestar qualquer esclarecimento adicional.

Atenciosamente,

PDFSimpli

Hello,

Thank you for sharing your 4-star review and for bringing this matter to our attention. We understand how confusing and frustrating it can be to see unexpected charges, especially when you believed you were on a free plan. We appreciate that you reached out to our customer service team, and we’re sorry that the explanation you received did not fully clarify the situation.

We would like the opportunity to review your account in more detail to ensure all charges are properly explained and resolved. Please contact us directly at [email protected], and our team will be happy to investigate and provide clear clarification.

Thank you for your feedback—it helps us improve both our service and our communication.

Best regards,
PDFSimpli

Hello,

We’re very sorry to hear about this issue and understand how frustrating it can be when the text layout changes after saving. This can sometimes happen due to differences in formatting, fonts, or how editable fields are rendered during the save process, especially if the document is filled out more than once.

Our support team can review your document and help identify why the text is shifting, as well as provide guidance to ensure it saves correctly. Please contact us at [email protected]
or call 1-844-898-1076, and we’ll be happy to assist you further.

Thank you for bringing this to our attention.

Best regards,
PDFSimpli

Hola,

Lamentamos sinceramente la molestia y la frustración que esta situación le haya causado. Queremos aclarar algunos puntos importantes para evitar malentendidos:

PDFSimpli funciona únicamente mediante suscripciones, incluso durante los periodos de prueba. Al momento de realizar el pago, es necesario aceptar los términos y condiciones, donde se explica claramente que, si la suscripción no se cancela dentro del periodo de prueba, esta se renueva automáticamente. Además, el mismo día de la compra se envía un correo de confirmación con todos los detalles del plan, fechas y opciones de cancelación.

Nuestro sistema no se basa en el uso, sino en si la suscripción fue cancelada correctamente y a tiempo. Si el cargo se realizó, significa que la suscripción seguía activa al momento de la renovación.

En cuanto a los reembolsos, contamos con una política de reembolso de 30 días, y cualquier devolución debe ser solicitada explícitamente a nuestro equipo de soporte para que pueda ser evaluada y procesada conforme a dicha política. En ningún caso se condiciona a los usuarios a “permanecer en la página” para recibir asistencia; nuestro objetivo siempre es ayudar dentro de las políticas establecidas.

Si considera que su caso no fue atendido correctamente o desea que revisemos nuevamente su situación, por favor contáctenos directamente para poder ayudarle:

📧 [email protected]

📞 1-844-898-1076

Apreciamos su feedback, ya que nos ayuda a seguir mejorando la claridad de nuestros procesos y la experiencia de nuestros usuarios.

Atentamente,

PDFSimpli

Ciao,

Grazie per le tue gentili parole. Siamo lieti che Luna ti abbia assistito in modo efficace e apprezziamo molto il tuo feedback, che ci aiuta a continuare a fornirti il ​​miglior supporto possibile. Se hai bisogno di assistenza durante il percorso, non esitare a contattarci in qualsiasi momento all'indirizzo [email protected] o chiamando il numero 1-844-898-1076.
Siamo sempre qui per supportarti!

Cordiali saluti,

PDFSimpli

Hello,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration you experienced, and we appreciate the opportunity to clarify an important point.

PDFSimpli is not associated with, owned by, or controlled by Adobe in any way. We operate as an independent service, and any subscriptions, billing, or cancellations related to PDFSimpli are managed directly by our own support team—not by Adobe.

We regret that your cancellation experience took longer than expected and that the interaction did not meet the level of professionalism we strive to provide. This is certainly not the standard we aim for, and your comments regarding communication and resolution time have been taken seriously. Feedback like yours helps us identify where improvements are needed, especially in customer support interactions.

If there are any remaining concerns regarding your subscription status, billing, or confirmation that charges have been stopped, we strongly encourage you to contact us directly so we can review your account and ensure everything has been fully resolved. You may reach us at [email protected]
or by phone at 1-844-898-1076, and a member of our team will be glad to assist you promptly.

We appreciate your feedback and regret the inconvenience you experienced.

Best regards,
PDFSimpli

Hola,

Muchas gracias por compartir su reseña de 5 estrellas y por tomarse el tiempo de comentar su experiencia. Nos alegra saber que recibió muy buena atención por parte de Jairo y que pudo ayudarle con su solicitud. Entendemos lo importante que es que los reembolsos se procesen correctamente, y puede tener la tranquilidad de que nuestro equipo hace todo lo posible para cumplir con lo acordado y dar seguimiento hasta que el proceso se complete.

Agradecemos sinceramente sus comentarios, ya que nos ayudan a seguir mejorando nuestro servicio y la atención que brindamos a cada usuario. Si necesita cualquier actualización adicional, tiene alguna duda o requiere más ayuda, no dude en contactarnos en [email protected]
o llamarnos al 1-844-898-1076. Estaremos encantados de asistirle.

Saludos cordiales,
PDFSimpli

Hi,

Thank you so much for taking the time to share your positive experience with PDFSimpli! We are thrilled to hear that you had a great experience with the service our agent Juan provided.

Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering excellent services. We are committed to providing the best possible experience to our customers.

We value your feedback and are always looking for ways to enhance our products and services.

Once again, thank you for choosing PDFSimpli! We look forward to serving you again in the future.

Best Regards,

PDF Simpli