PDFSimpliReviews 2,205

Hola,

Gracias por compartir tu experiencia.

Queremos aclarar que, al momento de seleccionar el plan anual, se indica que el costo es de $24.95 por mes, pero también se especifica antes de completar el pago el monto total a pagar en ese momento, el cual aparece como “Total due today: $299.00”. Es decir, aunque se muestra el equivalente mensual, el cobro del plan anual se realiza en un solo pago, y esta información se presenta en la pantalla de confirmación antes de finalizar la compra.

Entendemos que este tipo de detalles pueden generar confusión si no se revisan cuidadosamente, y lamentamos que la información no haya sido clara para usted en ese momento.

De igual manera, nos alegra que hayamos podido procesar su reembolso satisfactoriamente. Si tiene alguna otra duda o necesita asistencia adicional, con gusto estamos aquí para ayudarle.

Atentamente,

PDFSimpli

Hola,

Lamentamos cualquier inconveniente que esta situación haya podido causarle. Para resolverlo lo más rápido posible, puede cancelar su suscripción directamente en la configuración de su cuenta en cualquier momento, lo que detendrá inmediatamente cualquier facturación futura.

Si prefiere recibir ayuda o tiene problemas para acceder a su cuenta, nuestro equipo de asistencia estará encantado de ayudarle. Póngase en contacto con nosotros en [email protected]
o en el 1-844-898-1076, y nos aseguraremos de que su solicitud se tramite con la mayor brevedad posible.

Atentamente,
Asistencia de PDFSimpli

Hello,

We’re very sorry to hear about your experience and understand how frustrating unexpected charges can be — especially when budgets are tight. That’s certainly not the experience we want anyone to have.

Our subscriptions begin with a trial that converts to a monthly plan if it isn’t canceled, and billing details are provided during sign-up and in confirmation emails. That said, we never want any customer to feel unsupported or dismissed.

We’d appreciate the opportunity to take another look at your account and see how we can help. Please contact our support team at [email protected]
or 1-844-898-1076, and we’ll be happy to review your case.

— PDFSimpli Support

Hello,

Thank you for taking the time to share such a thoughtful 5-star review! We truly appreciate your honesty and are glad to hear that our support team was able to assist you quickly and process your refund after reaching out via WhatsApp. It’s great to know the experience left you with a positive impression, even though the service wasn’t the right fit for you at this time.

We’re always here if you decide to return in the future, and we’ll be more than happy to help whenever you need us. If you have any questions or need assistance down the line, please don’t hesitate to contact us at [email protected]
or call 1-844-898-1076.

Best regards,
PDFSimpli

Hello, Francine,

We’re truly sorry to read about your experience and understand how frustrating and discouraging this situation must feel—especially after the effort you’ve already made to contact us. Please accept our sincere apologies for the inconvenience and for the difficulties you encountered with the phone line. That is certainly not the level of service we aim to provide.

Regarding language support, while we do not currently have a dedicated French phone line, you are absolutely welcome to email us in French, and our team will assist you accordingly. To ensure your request is properly reviewed and resolved, please contact us directly at [email protected]
and include your account details and the refund amount of $59.95. Our support team will prioritize reviewing your case and help you move forward as quickly as possible.

Thank you for your patience, and again, we’re very sorry for the frustration this has caused. We truly want to help resolve this for you.

Best regards,
PDFSimpli

Hola,

¡Muchas gracias por su excelente reseña de 5 estrellas! Nos alegra saber que recibió una atención rápida y eficiente, y que su experiencia general con nuestro servicio fue positiva. En PDFSimpli trabajamos constantemente para ofrecer una plataforma clara, confiable y fácil de usar, acompañada de un soporte atento y oportuno.

Agradecemos también que mencione el tema de la renovación automática. Tal como indica, nuestras suscripciones se renuevan automáticamente, pero siempre es posible cancelar dentro del período correspondiente y, si aplica según la política, solicitar un reembolso. Nuestro equipo de soporte está disponible para revisar cada caso y brindar ayuda personalizada.

Si en algún momento necesita asistencia adicional o tiene alguna pregunta, no dude en contactarnos a [email protected]
o llamarnos al 1-844-898-1076. Con gusto le ayudaremos.

Saludos cordiales,
PDFSimpli

Hello,

Thank you for sharing your concerns, and we’re sorry for the frustration this situation caused. We’d like to clarify how subscriptions work at PDFSimpli.

Like most subscription-based services, a valid payment method is required when starting an account. This allows uninterrupted access during the trial period and only results in billing if the subscription is not canceled within that timeframe. That said, every customer does have the option to cancel at any time directly from the Account Settings, without needing to provide additional card details to support.

We understand how important transparency is, and we regret if this was not clear during your experience. Our support team is always available to guide users step by step through the cancellation process and review any charges on the account.

Please feel free to contact us at [email protected]
or call 1-844-898-1076, and we’ll be happy to review your account and assist further.

Best regards,
PDFSimpli

Hello,

Thank you for sharing your feedback.

We’d like to clarify that no charges are applied without authorization. When a user signs up for a trial or subscription, the pricing, renewal terms, and billing details are clearly disclosed on our website **before purchase**, and a confirmation email with the same information is automatically sent after sign-up.

In this case, you contacted our support team and were promptly assisted, and a refund was issued as a courtesy. While we are always happy to help, it’s important to note that the charge itself resulted from an active subscription that was not canceled during the trial period—not from an unauthorized action on our end.

We encourage all users to review the information provided at checkout and in follow-up emails to avoid any confusion. Our team remains available 24/7 to answer questions or assist with cancellations at any time.

We appreciate your understanding and thank you for using PDFSimpli.

Best regards,

PDFSimpli

Bonjour,

Merci beaucoup d'avoir partagé votre expérience avec nous. Nous sommes désolés pour la gêne occasionnée. Nous avons travaillé sans relâche pour améliorer les fonctionnalités de notre produit. Veuillez contacter notre équipe d'assistance par courriel à [email protected]. Elle pourra répondre à toutes vos questions concernant notre site web ou tout autre problème. Vous pouvez également appeler notre service client au 1-844-898-1076 à tout moment.

Cordialement,

PDF Simpli

Hello,

Thank you for taking the time to share your experience.

We’re sorry to hear about the delay and understand how important it is to receive timely assistance when working with your documents. While our live chat and phone support teams do their best to assist in real time, certain technical requests—such as manual file optimization—must be handled by our technical support department.

Please note that our technical support team assists a high volume of customers daily. Requests sent to our technical team may take **24 to 48 hours** to be completed, depending on queue volume and file complexity. This timeframe is standard and allows our specialists to properly review and process each request.

At the time this review was submitted, the allotted processing window had not yet passed. We kindly ask for patience during this period, as our team is actively working through requests in the order received.

We appreciate your understanding and remain committed to assisting you as soon as possible. Thank you for choosing PDFSimpli.

Best regards,

PDFSimpli

Hi,

Thank you, Julian, for sharing your experience and allowing us to address the billing issue—it’s important that our service meets your expectations. We sincerely apologize for the misunderstanding. To clarify, PDFSimpli does offer trial access at a low introductory cost, and after the trial period ends, the subscription automatically renews at $49.95 every four weeks unless canceled. These terms are presented during checkout and must be acknowledged before completing the payment, and a confirmation email outlining the subscription details is also sent.
That said, we’re glad we could reimburse you promptly, and we’re here to support any future needs to ensure a smooth and helpful file-handling experience. Please feel free to reach out anytime for assistance or rising concerns.

You can reach us through any of the following channels:

Phone: +1-844-898-1076

Email: [email protected]

WhatsApp: +1-878-220-0252

Live Chat: PDFSimpli.com

Best regards,

PDFSimpli

Hola,

¡Gracias por sus amables palabras! Nos alegra saber que está satisfecho con su experiencia en PDFSimpli. Nuestro equipo está comprometido con la calidad y la eficiencia, y es muy importante saber que nuestro esfuerzo marca la diferencia.

Si tiene algún comentario o idea sobre cómo podemos mejorar aún más, nos encantaría saberlo. Siempre trabajamos para mejorar y brindar un mejor servicio a nuestros usuarios.

Atentamente,

PDFSimpli

Hello,

Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $49.95.

We have different plans depending on your needs, prices from $3.95 up to $12.95 for a single user subscription, please reach out to us by phone 1-844-898-1076 or by email at [email protected] if interested in keeping the service at a lower price.

Regards,

PDFSimpli

Hello,

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. It’s never our intention to cause frustration or make anyone feel misled. Our goal is always to be transparent about our services and billing.

We’d truly like the chance to review what happened and make this right. Please reach out to our support team at [email protected]
or 1-844-898-1076 with your account details, and we’ll investigate your case promptly.

— PDFSimpli Support