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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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It was very Excellent service and quick shipping of parts
So far, so good! Let's see how shipping goes and if everything is in stock.
LaToya was very helpful on the phone. She was a real pleasure to deal with.
First time ordering, went good, now to see how long it takes to get.
Order arrived on time, great service!
Parts came in on time. Everything was included and it was a positive experience.
I was really impressed with the super quick shipping!
Cowling cover was shipped quickly and fits my 2020 Yamaha F90 perfect. Great protection for the South Florida Sun. Thanks
Part was on back order but came in before projected time. Would have been nice for the company to say it was on back order before I purchased it but I understand shipping problems.
Ok.
No really way of telling if I got original parts as advertised or not since most of them had no packaging. Just plastic bag.
I could have used amazon instead if I knew
Hello Anatoli,
Thank you for your choosing PartsVu, and thank you for your review. Your feedback is welcomed and appreciated. I see that you placed your order at 10:29 pm on the 19th, and we shipped it at 9:17 am the following morning. I apologize for any inconvenience or confusion. I see here that besides the oil, all items you purchased come to us in bulk packaging. Because we get things like the gaskets in bags by the hundreds, there are no part numbers available on the packaging as we have to take them out of the very large bag that does contain the Yamaha part number and package them individually for the customer. Also for example the spark plugs, while you ordered 2, we have to purchase them in packs of 10. We take the 2 out that you ordered and package them individually as it would be quite odd to send the package and omit the remaining 8. If you do have any questions or concerns please call our customer service team at 888-625-5460 as we are happy to assist. I again thank you for your review.
Kindest regards,
Jessica
Very helpful finding right parts prompt and efficient
They seem to have the items you can't find anywhere else.
Shipment was delayed due to global supply chain issues, but happy with charger once received.
Wrong size water separator. No spark plugs for the Yamaha 9.9 in the order.
I was very satisfied with the ease of ordering parts from PartsVu. They were very prompt in shipping my order
Would like it if the prices were a bit lower seems awfully high for 7 quarts of oil and a couple filters. But overall I was completely satisfied with shipping time and accuracy of my order
Order process was easy. The order was delivered on time. The parts were correct. All good!
Will definitely order from Parts Vu in the future.
Took a little longer than I expected but parts are correct
Was completely satisfied with everything. Received quickly and all was good.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hello David,
Thank you for your purchase and more so for your review. We appreciate your feedback. I am sorry for the delay on your MAR-EXHKT-03-00. These have been on backorder for quite some time, I am happy we were able to fulfill your order with the small batch we received from Yamaha. I do see here you placed your order at 10:52 am on September 23rd. At 11:16 am the same day you were sent an email regarding the backorder and the estimated availability date. When items are back-ordered the customer is free to cancel the order at any time with no restocking fee whatsoever, and we monitor the item and advise you the customer, on the dates given to us by Yamaha. I see that due to supply chain issues your item's estimated availability date was pretty lengthy, but we were able to ship the part ahead of its ETA. I am glad that the item has finally arrived to you as your satisfaction is important to us. Thank you again for your feedback!
Kindest regards,
Jessica