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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Great and you had what I needed and the delivery was a lot sooner than iexpectedo
Great website and customer service. The parts department was very knowledgeable and directed me to the correct parts online.
I ordered parts for the first time from Parts Vu and was impressed with the knowledge and friendliness of the staff. I received the order as promised in 2 days. I was pleased to put it mildly. We will continue to use them for our parts needs.
Great job everything went smoothly. I have not examined the kit yet but was understanding it came with some sort off directions but no big deal
Did not have the high pressure in line fuel filter. Other than that everything was great. Thank you
I messed up my shipping info and a representative helped out.
Great online retailer for maintenance Yamaha products.
First time ever to use. Very pleased at the ease of use, quality parts. Will recommend to everyone of my buddies. Quick shipping.
As long as I have a boat, I will continue to use!
Received my item in lightning fast speed. Thank you
Good service, fast shipping no complaints happy with the service.
Fast delivery and reasonably priced. Will definitely buy from here again.
Ordering was quick and easy. My product arrived three days after ordering. I am very happy.
Quick and easy! Shipping was quick. Will order again.
Speedy checkout good price but not good shipping info
Everything went real good and understandably easy delivered as promised
Liked easy of web movement, shipment was very fast
Very good prices, great customer service. Great selection of items.
Well Done!
Back Order came in ahead of projected arrival.
Tracking of shipment good!
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robin,
Thank you for your order and for your review. Your feedback is important to us. I do sincerely apologize for any inconvenience as that is not our intention whatsoever. I see here that your order was returned to us for insufficient address. It is stated in our shipping and returns policy that "PartsVu may, at its sole discretion, select the best shipping method for your item when standard shipping is selected. This is typically USPS First Class, UPS Ground or USPS Priority Mail. Delivery for in-stock items is typically 2 to 5 business days". That being said, should a customer not be able to use the carriers noted on the website it is imperative that you reach out to us so that we can have this shipped to the correct address with the appropriate party. I am happy to see that our agents did reach out to you, and had this package reshipped and delivered using another carrier. If you should have any questions or concerns please contact us at 888-625-5460.
Kind regards,
Jessica