PartsVuReviews 2,220

Wong parts were ordered or delivered. Not sure which, but they did not fit my engine. They would not take them back. Would not reply to e-mail to their customer servive

It is sad when a client who received less than ideal service, sends an email to Customer Service with a very friendly observation receives a poor response. I made an observation that unfortunately cost me $ buying parts in a kit that will not work for me and happens to many people when buying this particular kit. That was all I wanted to do was share feedback and use Parts VU at a later date. I understand not every client can be pleased 100% therefore I shared feedback that could help. The response from the customer service rep is what has driven me to leave a 1 star review. Funny how with the wasting of my own money and receiving parts I don't need was considered acceptable to me and I would use you again, but the lack of courtesy in your agents response is what will lose my business forever. Quality Control, Training and other choices (competition) exist for a reason ;)

I have a speed boat which I usually use when go fishing somewhere in the suburb, and I always buy here service kit when I need to repair the boat. Fortunately, Yamaha boats are very hyped in the industry, you know, if you are into fishing you can relate. And hence, the availability of different parts or maintenance stuff is obvious.
Here I buy everything jsut because they have lower price compared to those stores I used to shop. So, guys, wish you prosperity!

Terrible will never be ordering from yall again. Ordered parts and said in stock on the website took over a month to come in. I was pissed off and so was my customer. Went down to a local dealership and got the parts from them bc yall couldn't see to get them to me even though "they were in stock" when the parts finally came in I called yall and tried to get yall to take them back and got told I wasn't able to return so yall lost a customer who would've brought yall a lot of business.

I've ordered from partsvu several times and been happy with products. Delivery can be slow sometimes. My last order was unsatisfactory. Not listed in the website as backordered, two filters were not available right away. They are holding the order for another week before shipping because they want me to pay additional shipping fees for a second order? Now I've already waited and cancelling the order will delay even further. Unfortunately, that'll be my last order from them. Here's their response: Hi Roger Dadiomoff,

Please see below for the item (or items) within your recent order that is on its way to PartsVu's warehouse specifically for you.

Part number Name Quantity Time frame
PV******* Sierra - Fuel Water Separator Filter - 8149 2 2 to 4 business days

Once the item(s) arrives, we will ship your complete order as soon as possible and send you an email update with tracking numbers
Hello Roger,

We could ship it out but you would have to pay the $11.99 fee as that is a separate shipment. We only ship separately if an item is on backorder.

I apologize for the inconvenience.

Kindly,
Suzanne

If you have any questions about an item on order, please respond to this email or submit a request online.

Thanks so much for your patience and we appreciate your business.

I ordered a Yamaha tach 8 days ago, it's been over a week and I didn't receive a tracking number so I called today, sounds like the Yamaha tach that I ordered was out of stock so they had to order one from Yamaha, even when I bought it said they had in stock
Now they don't know when they will receive the tach and I have to add 5 to 7 days for them to ship it to me
Terrible business!
Never buying again from here

So I placed and order on this website and they took it upon themselves to cancelled my order and call it potential fraud. I had included both my business phone number and my personal cell number and NO one called to talk to me about this order they just cancelled it. When I called them and ask why, they told me it was because I had 2 different addresses my billing address is my home address and I had it shipped to my work address, Im sure im not the only person that has done this! So i will just be buying from someone else now!

Azi A did an outstanding job in helping to fix my account issue! What a pleasant surprise to deal with someone who not only wants to help, but who does it with professionalism and a great attitude! Thanks Azi! :)

I placed an telephone order today with Alyssa. She is the best customer service person I have ever had the pleasure to deal with. First she sent me to Yamahapropselector.com to find the correct prop for my boat, then I called her back with the part number. She found the prop at Yamaha and placed my order. She did all this is a friendly and professional way. It's a good company who hires such good people.
As a bonus I got a military discount. Thank you.
Charlie in Connecticut

Suzanne was most helpful and made returning the part very easy. She was able to provide me with the RA number in no time.
Thanks Suzanne