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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Looks and fits great. Thank you for providing this option for my Yamaha 90 HP engine cover.
Grandson had me to order parts for his new boat coming home on military leave been home over 10 days still no parts, I got emailed that part of the order was on back order so I ordered one from another supplier and got it last week, so I will be returning parts that I got Wednesday, disappointed yes.
Their part was missing information online so I ordered the wrong part initially it didn't say left or right turning prop. And the return process is clunky and very strict. I will not be ordering anything else as I believe this to be a dropshipper who isn't interested in customer service.
Very pleased with the service. Had to place a special order that I needed in a rush. Was taken care of and received way before the deadline
Accurate, timely and well packaged! Prices are fair and the transactions have been flawless!
Originally received the wrong items, but the issue was corrected by customer service in a timely manner.
The website is very good easy to navigate. The issue is the parts say in stock but are not. I'm still waiting for a fuel filter I ordered over a month ago that was in stock on the website. The rest of my order said ships in 7-10 days, good luck it was more like 3.5 weeks. I will not be a customer in the future. Better off purchasing elsewhere.
Great experience just takes way too long to get delivered.
They could have shipped most the order immediately but waited 5 weeks on 1 part that was on back order.
Only got four spark plugs on the original order called in and received 2 more plugs no questions ask. Everything else (oil, oil filter, fuel filters, water pump rebuild kit, and thermostats all correct!
PartsVu had all the original parts for my Yamaha outboard. Easy look-up diagrams and good descriptions. They shipped quickly at a fair price. My rating is 5 star.
I was very satisfied I was able to find the part with you and arrived in a timely manner.
Good service good product good delivery good company
Very good easy to find new at this
It's a learning process
Very good and easy to look up boat motor get the right parts
All items came in and were as expected installation went smoothly.
Missing one part so I had to go to another site to get that part.
Your team is great! Verified parts needed first with tech support and they were super, parts were just what was ordered
So far I am very pleased with the product n the service I received. I think it is a lil over priced but I went ahead n took the chance on it. We will c how it holds up…….
Thank u!
THE CUSTOMER RECEIVE THE PRODUCT, BUT I HAVE NOT HEARD ANY COMPLAIN
YOUR SERVICE WAS ACCURATE, YOU SEND IT WHEN YOU PROMISE IT.
This was sold as a new prop, but it had been ran. The box was retaped, there are minor scratches on the prop that would not be there if truly new, and you can see where the exhaust had stained the inside of the prop including the brass hun which is usually nice and shiny when new. I am not happy with that aspect, but it does not appear to be hurt so I willing to accept it. I assume someone bought it, ran it, didn't like the performance and returned it. Will I have the same courtesy? I have 2 other props that I don't need based upon same trials and tribulations. Short of that, I am happy with the service, and fair price for the prop.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members