PartsGeekReviews 1,330

WORST PLACE TO ORDER FROM, I CALLED FOR A FUEL PUMP FOR MY TRUCK THEY ASSURED ME IT WAS THE RIGHT PART THEY WERE SENDING LOW AND BEHOLD IT WAS NOT AS A MATTER OF FACT NOT EVEN CLOSE,,,, CALLED CUSTOMER SERVICE THEY ISSUED A CALL TICKET, SEND ITEM BACK CALLED A WEEK LATER TO FIND OUT WHEN MY MONEY WILL BE REFUNDED WAS TOLD 45 DAYS! RIDICULOUS TO SAY THE LEAST, THEY DO NOT STAND BEHIND THERE PRODUCTS AND HAVE COMPLETE MONKEYS AS CUSTOMER SERVICE REPS HORRIBLE CUSTOMER SERVICE HORRIBLE RETURN POLICY EVEN KNOW THEY SENT THE WRONG PART THROUGH NO FAULT OF MY OWN WOULD NEVER DO BUSINESS WITH THEM AGAIN BUYER BEWARE IF YOU ORDER I ASSURE YOU THERE WILL BE PROBLEMS WITH THE ORDER DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE. IVE BEEN SHOPPING AND ORDERING PRODUCTS FOR YEARS ONLINE AND HAVE NEVER DEALT WITH A COMPANY LIKE THIS AGAIN SAFE YOURSELF THE HEARTACHE AND MONEY FROM ORDERING FROM THESE PEOPLE.

This is the worse online shopping experience I ever had. I ordered a tail light for my car, immediately upon delivery, I opened up the box and found it to be completely different than what I ordered. I looked for a phone number to call and report the error but there isn't one clearly marked on the website or email. There were instructions to submit a ticket, it was down all day. Finally, when it was up and running I submitted my complaint. I included a screenshot of the product I ordered from the website and a photo of what came in the box. Please note the box wasn't sealed properly nor included an invoice. I was worried the correct product fell out!
In response, the company stated they shipped the right part, and the picture wasn't a representation. I was to read the notes on the side. The pictured tail light was the outer portion of the tail light. They sent me the inner. This company is shady. There are a lot of fine prints. I have lost money because they shipped me the wrong part, and I am paying $20 to send it back. That makes $30 in total for shipping. The least they could have done was to pay for return shipping instead they are pretty defiant and feel that its ethical to falsely advertise to consumers.
I am writing to prevent other people from doing business with PartsGeek, please support other businesses. This was a waste of time and money.

Ordered Fuel Pump Hanger assembly for my 1999 Ford Ranger. As advertised and pictured says and shows the entire unit including the fuel pressure sensor. Upon receipt the fuel pressure sensor is missing but a tag attached says I must use my old one. Parts Geek will not make this right. Says I can return the part but I pay shipping which will cost close to half the product purchase price. What a process they have going for themselves getting rich off of trusting customers. NEVER USE PARTS GEEK.
Homer with Partsgeek called me and wanted to know about my problem. When I informed him that the part I received was not as advertised he informed me that " Partsgeek does not have the time to open and check all packages supplied by their distributors". Excuse Me, I thought I was buying from Partsgeek. When I suggested that they send me the pressure sensor to solve the problem, i was quickly told " we cannot do that". I wonder why? It would be cheaper than them picking up and returning the part, that they agreed they would do. Still leaves me with nothing and having to start the process all over. At this point, I'll just suck it up and order the pressure sensor and as stated NEVER USE Partsgeek AGAIN.

I ordered a timing belt kit from parts geek I received it and it was missing the idler pulley... so I called parts geek and told them what happened... and instead of sending the missing part witch they sell... they
Want me to
Send the kit back to
Them... so I will have 3 weeks messing with these people... I'm not going to send the kit back to parts geek I can't wait for parts geek... another 2 weeks... you may Save a few bucks
With parts geek but in the long run your going to lose money... the right thing for parts geek would have been to ship me out the missing part... now I got to go local and pay 68 dollars for the missing part... I will never buy anything from parts geek again

When Parts Geek sent the wrong part. I had to pay the postage both ways, then a 15% restocking fee for their mistake. So my net refund on a $37.98 wrong part was about $7, and they get to sell the part again. So it's actually profitable for them to send wrong parts. The one I got came in a scuffed and obviously pre-opened box, so they may have "sold" it several times, collecting 15% each time. When I called customer service, the first operator disconnected me right after I said hello. Then, after waiting on hold again for a long time, the second operator referred to the wrong part on the invoice and blandly insisted that I ordered a part for a car I don't own. This company is, by far, the worst online business I have ever dealt with. Forget the good reviews--if they make a mistake (and from the fine print and their return policies, they must make a lot of mistakes), you will lose most of your money as I did.

I recently ordered 2 gas tanks for my 1985 chevy silverado. I received the tanks without the gasket needed for installation. I called parts geek and told them of my problem. They informed me, that i would have to send back both the gas tanks back, to get my gaskets for my tanks. I will not use this company again. Note i am a very unhappy customer. Parts geek do you understand that it is the customer... like me that keeps you in business? You as a company need to make this right, until then i will do everything in my power to spread the word that this company is not about making the customer happy. Sighed very very unhappy customer!

Parts Geek sent a defective part, an electric driven unit that did not work. A quality outfit would have said oops, and taken care of the problem. Not Parts Geek. Remember, this was their bad! I paid for a functional part in good faith and only received trash. They never fulfilled their end of the bargain. Now to get a refund, they want me to pay for return postage and a restocking fee. That would be appropriate if this was a matter of MY choice to return something, but is not appropriate when they sent a non functioning part. When they send postage, I will return their trash if they want it. In the meantime, I have obtained a working part from a good source and do not need Parts Geek ever again.

Long story short:

Partsgeek sent me the wrong turn-signal bulb, so I had to send the bulb back since, as my invoice said, the part was for a mercedes, not the VW I drive.

Instead of resend the right bulb, their policy is to refund the price of the part, not reimburse shipping. So I was out $10 for shipping (yes, $10 to ship a bulb about the size of a pencil eraser), $3 to send it back, and then they don't send the right bulb, even though it was their fault!

As for customer service? If you do have a problem, don't expect a timely response let alone one that appears to be generated by an actual person.

But hey, if you're in the mood for an aggravating experience that will probably cost you more money that it's worth? Shop at PartsGeek.