PartsGeekReviews 1,330

I've ordered from these guys twice; both bad experiences. First time they totally sent me the wrong part (their mistake), yet insisted that I had to pay to ship it back to them before they would send me the correct part. I just threw it away and figured I'd never order from them again.

Recently I tried them again. They had one part, spark plugs, which were significantly cheaper than everyone else ($11 vs $18 each), so I ordered eight of those and various other filters. Only the spark plugs had a price advantage over other sellers, but I figured the savings on the plugs made it worthwhile. I ordered, paid by credit card, order was confirmed and my card was charged very quickly. I got a shipping notice two days later which listed the filters but no plugs. Since it's quite difficult to contact them directly, I had to ask through their website form if this was in fact a partial shipment. I got a reply a couple days later saying the plugs were out of stock, deleted from my order, and a credit was issued. The plugs showed "in Stock" on their site when I ordered them, the day my order was shipped, and also today. Six days later and my credit hadn't shown up on my credit card, so I contacted them again. I got a very quick E-mail replay that my credit was being processed today. Really? Promise a credit and then don't even process the credit until six days later after I complain?

I suspect I know what game they're playing, and it will Absolutely be the last time I will order from this place.