PartsGeekReviews 1,330

The worst customer services. Can't get the parts returned had to pay for returning the part. Said free shipping and paid that also when it came to
Shipping part. Tried calling for a week to no avail. And when I finally get someone to answer. They tell you not the right card number you ordered from you only have 1 and then they hang up on you and when you try calling right back they are suddenly closed and only open Monday thru Friday but someone's answers on Saturday mornings that hangs up on you. Car down for 5 weeks now over 1 head gasket 57 yr's old and now have to walk to nearest bus stop (over a mile a way), and have to haul 2 grand kids( 1) to school 2&5 yr's or age, by way of wagon (red flyer). Busy main road way. And now have to start this process over yet again for a third week. If I were a man this would have already been taken care of.? And, Yes I know about car's & parts. What can I do desperate and frustrated. Mary in Calif. Rate s 0 made me do 1not even a - icon

Terrible customer service! Although shipped quickly, $450 worth of high quality OEM fuel injectors were tossed in a bag with almost no protection. No one at company much gives a damn when I tried to point out the problem. Customer service states they have no control of warehouse or packaging! But I can return them at my own expense and might get a refund in a few weeks. Take your money elsewhere. Shop where the business cares about their customers.

I Placed an Order and when i received package it was extremely damaged, looked used. When i called them back i was treated with total disrespect and told i had no idea what i was talking about. Furthermore when asked, to speak with supervisor he said he was him. And for my refund IF they even plan to give me one i am to pay shipping back which costs almost as much as the total i paid them originally. What kind of business is this to have 8+ stars?! Must be mostly fake reviews because ive had better customer service and quality of products through garage and backyard businesses!

I called in and ordered a mirror for my traverse. I specifically stated it needed to be a white mirror with black base that connects to the car. The salesman assured me that was correct. I asked for some parts numbers to look up when I got home for other parts for my car (bumper front end). When I got to my computer I looked up the other part to make sure if I ordered them That they were the same as my car. That is when I noticed the parts were black. I looked up my order that they guy had sold me over the phone and it showed black. I called back immediately and they were closed because the time change, they closed an hour earlier. I emailed immediately stating they sold me the wrong one. The next morning I called in saying that I stated it had to be white, that I specifically asked for white. The extension I called was 1007 the guy I talked to was Dennis. He specifically just wanted to sell me, whatever crooked tactic he needed to use. I don't normally complain, but when I called in to dispute that I don't want to pay for the shipping back because it was not my fault, the other sales rep was extremely rude and said there was nothing he could do. Absolutely ridiculous. If you state you need a specific color, they should tell you they don't carry colors. Don't ever do business with this company!

I ordered a gas cap which was completely different than advertised. Online it says it's an OE equivalent part which means it's not original but does not mean it won't match the advertised part. I called customer service for a return and got hung up on. After a few days I reached Roman and told him my situation and he said its a customer error and they wouldn't handle shipping. Now it's costing me more to buy and return a gas cap than it cost me to buy original from the dealer. I suggest you not buy anything from this site because what they send you can find anywhere else for half the price. You'll be better off buying a part from the dealer!

After I placed a phone order for a part that was described incorrectly as a "roof rack for a spare tire" by an employee, I called back an only 1 hour later to cancel the order when I realized it was the wrong part. The employee said he was working on cancelling the order. When I called back a few hours later to check the status, the next customer service rep I spoke to told me that the previous employee did NOTHING to cancel the order. I was then stuck having to pay to ship back the product after the company told me tough luck. I have an email from the customer service rep stating that the first employee did nothing to cancel the order and that it was their fault. I was told someone would reach out to me but was never contacted. Shame that some companies conduct business like this..

Immediately after placing an order I realized I did not want it any longer due to bad reviews. I tried to leave a message, since it was after hours, but got stuck on an endless loop message. Fine. So, I called as soon as they opened the next morning asking them to please cancel the order. I understand this is against their policy, but it is a complete mess. You shouldn't have to pay for an order if it is not yet shipped. Now, I'm stuck here paying for the shipping to my house just to pay again to ship it back. Plus the customer service people are flat-out rude! One even hung up on me immediately after I asked to cancel my order. Don't give this company your business--they don't deserve it.

IF YOU ORDER FROM THIS SITE AND YOU HAVE A QUESTION OR PROBLEM, YOU WILL NOT BE ABLE TO TALK TO A PERSON. THEY WILL NOT RESPOND TO E-MAILS IN TWO DAYS AS STATED IN THEIR SITE. BUYER BEWARE IS THIS STORE!

Ordered 2 new rear wheel hubs for a Toyota Corolla. Parts received as expected, but after installing noticed the bearings were loose in both hubs! Now I have to pay the shipping costs to return their DEFECTIVE parts! I may or may not get credit in 14 days or so (based on there strict return policy)(will keep you posted) but in the meantime my car is still broke. The representative wrote that I would need to place another separate order to get the part I still need. I DONT THINK SO! WONT BE USING THEM AGAIN.