PartsGeekReviews 1,330

I used the website to order a radiator and when I received the radiator it was the wrong one. I was told I had to pay for shipping and that I should have paid attention to what I was ordering. So I boxed the radiator back up and shipped it back. The website if awful because it doesn't direct you to the right parts. When I called the 1-800 number the people were VERY rude and made it a point to tell me it was my error when it clearly was an error of the website. The customer service rep. Asked me send pictures but I was trying to explain I had already sent it back. They even hung up on me as I was trying to explain things. Now I have to pay to ship the item back and wait 2 more weeks to have my money returned. They offered no help for a refund for shipping. I feel robbed and I will never order from such RUDE people!

They clearly state on their website that the customer ALWAYS pays for shipping, even if the company is at fault. Unfortunately, I didn't see that until after they sent me a box with incomplete parts and their response was to have me pay to ship it back for them as a return, even though it's clearly due to their error.

In Nov. 08 and before the begining of the holidays I ordered 5 items from parts geek including 2 full Struts-Springs assembly, 2 tie rods ends and an oxygen sensor, order# 15-*******, I paid $314,. But when they arrived they were in boxes that were torn apart, looks like they been returned before, installed and uninstalled, and the parts themselves look like they been refurbished, one tierod end has a hole in its boot, struts had some scratches. I called the company whom assured me these are not used parts but new, I sent them pictures for the parts along with the condition of the boxes they came in, they told me you can return them but it will take 7-14 days to get credit back then you have to reorder them again and wait another week to receive them. Thus I decided to take them to the mechanics whom su jested to get new tierod end from local store and install the struts since they have lifetime warranty as well as the parts geek company confirmed they are new and the minor scratches on the paint no big deal. Thus He throuw out one tie rod end, and got one from Auto zone, and paid him $360 for labor. Six months later the strut-spring assembly started making noises and got louder. Since the part has a life-time limited warranty, I called the company and spoke to the manger Dennis, I told him what the mechanic told me that the left hand side strut is defective and needs to be replaced indeed. He told me that I have to order a new one first and pay $119 paid shipping then return the old one where am responsible for return shipping fees, which according to the US mail is around $83 and via FedEx around $69. As well as I have to pay the mechanic $150 for labor, being the part not from outside and not from him.
Parts Geek refuses to send a new one without paying for new one 119 nor they would cover the shipping cost for the return nor the labor.
In the top of that, their customer service very bad, rude, conniving, anger, hostile, intimidating, bullying and treated me like crab. They would put you on hold then they hung up the phone. The worst experience ever. Very difficult to do business with and would not recommend it to anyone.

I ordered a remanufactured starter for my 08 Duramax. Obviously, I don't expect a remanufactured part to come all shiny and brand new looking BUT I don't expect that part to come rusted, corroded, and with a broken terminal. I filed the return and got my RMA number from them the same day I received the part. I had paid 100 for the part and then told them I wanted a pre paid shipping label to return because I had nothing to do with their mistake. After a few emails I caved and just shipped it back myself. Id rather have my full part cost than spend my time arguing over the shipping. In an email they asked for my tracking number so they could verify shipment and then refund my card. AFTER saying that, they THEN asked for a picture of the item, I complied. I included the picture in this review, you can clearly see the part is still inside the box with the original packing paper and shipping slip. This is where they lost all integrity for me. They then proceed to tell me that they didn't send me that part, that I took off my installed starter, sent a picture of that, boxed it up, paid the return shipping fee, and I'm claiming my old starter is what they shipped me. They now have the part and are "examining" it but will likely not refund me because they "would not ship a part in that condition". Accountability and integrity are what makes a business. I understand that people make mistakes and that's ok, but own it and correct it. Problem solved. WORST customer service I have ever experienced and will NEVER give them my business again and NEVER recommend them to anyone.

I ordered a radiator for a 90 model mighty max truck with a 3.0 liter engine recieved a radiator for a 2.4 engine witch did not look anything like the one in the picture on their web site i called customer service they told me i had to talk to Ramon and take pictures of the part i recieved and my old radiator he told me it was boxed wrong to send it back only to wait three weeks to credit my account and he asured me if i reorderd i would recieve the correct one so i reordered and recieved a radiator for a 2.4engine again calked customer service they was rude and hung up on me i called back only to get hung up on again had to take pictures again and send wrong radiator back and waited a month this time to credit my account... VERY BAD BUSSINESS AND CUSTOMER SERVICE IS TERRIBLE WILL NOT ORDER FROM THEM AGAIN

The first time I dealt with Partsgeek a couple of weeks ago, I was extremely happy with the item I ordered, the delivery time and especially the price. Now I have ordered and received a part for my other vehicle but it is incorrect.

The first item was a very expensive rearview mirror for my Ram 2500. It was $537 at the dealer but got a aftermarket from partsgeek for only $110. The guy on the phone was extremely nice and helpful. Came quickly, looked virtually identical to the original and was installed with no problem. Saved me a ton of money.

This time I have received a window regulator for my Sebring and the shop says it's the wrong one. Don't know why because their website shows it should be correct. Now I have to ship back the regulator at my cost and getting an RMA wasn't terribly difficult. I don't like the idea of having to pay shipping costs on a wrong part plus the hassle of boxing it up and taking it somewhere to be shipped. I would prefer getting a "pick up" tag so that UPS or whoever could just pick it up from my house. Now I'm afraid to order another one and have my money tied up for 2 regulators at the same time.

I will probably deal with this company in the future but order only by phone, not use the website. If a part is listed, they need to be a bit more clear as to what model it fits.

Edit: I returned the incorrect window regulator and received a credit immediately on the day they received it. Despite costing me $12 (and the inconvenience) to ship, I will continue to use this company for my parts. I've always been treated well on the phone and they have saved me an incredible amount of money.

I would strongly suggest calling to order a part rather than trusting the website.

I ordered a new CV joint and axle assembly for my 1993 MR2 Turbo. Parts Geek's database identifies the incorrect part (not even close to physically the same size!) When trying to return the part their customer support first refuses to believe me that the part is incorrect (even when I show them pictures of the correct part and their incorrect one), spends days running me around in circles via email, then they flat out refuse to pay for the return shipping. They claim "they provided me a service"! More like a disservice, by identifying the WRONG part and then wasting all my time to figure that out and return their mistake.
Ultimately, I would have to say avoid this company. Others have the parts just about as cheap and Part Geeks customer service was just about the worst I have EVER experienced. Shop elsewhere my friends...

I purchased calipers, rotors and idlar arm for my 2004 Chevy Silverado 1500 from PartsGeek.com. My rotors arrived completely wrong even though the "check fit" said they were correct. PartsGeek.com gave me some line of cr... that I ordered heavy duty rotors, which I did for my 1500 series. They sent rotors for a 2500 series which were too wide, too thick and had 8 lugs and I'm charged with the freight to return them. They're approx 50 lbs so the shipping will probably be more than the price of the rotors. Beware of using them. Try Rock Auto

Ordered camshaft position sensor. Installed next day. Car would start but would not run. Spent day taking car apart and reinstalling again. Same result. Reinstalled old part, car not perfect but runs and can be driven. When I read how to send back and their rules while getting their number so I could return it becomes clear they insulate themselves as much as possible from any complaints. Don't believe the reviews on their site. You can believe the ones here because they they match my experience.