PartsGeekReviews 1,330

They Parts Geeks sent disks that are a 1/2 inch too small. This caused the pads to scream when braking. They refused to take the parts back because I put them on the car, ignoring the fact that they sent the wrong part and that the issue was not apparent until they were on the car. After, their rejection to return the parts there was no recourse to argue. I have never had a problem with them in the past but I have never had a problem before. This is a bad policy and very miss leading.

Sent the wrong part, then wants me to pay for shipping to sent it back. Stay away from them unless you have money to waste.

I have a 2013 Ford focus SE that I unfortunately bought crappies front suspensions with through a known website ask them for a refund they would not give it which was a bad experience however I decided to take a chance in order with parts geek the right passenger suspension drove through the snow and through the hell and was quiet as a church mouse so I ordered the driver side now to replace the crappy ones I had and the car is running like a dream instead of a nightmare their customer service people are very very friendly and accurate and if I was to say one thing to potential customers do not go anywhere else how can you lose they offer you a money back guarantee plus a one year's manufacturer's warranty it's a win-win situation for all

When parts are needed they should ship with a reliable service rather than waiting a month for parts

Sent part that did not fit vehicle as described, also did not include hardware that was supposed to be included. Told to return and reorder. Then shipping was not refunded. Never again with partsgeek!

I live in California and I need a Carb Legal Catalytic Converter. To make sure I purchased the right part I chatted on the website with an agent(Lucas Harper) and explained to him the california emissions regualtions before purchasing a Catalytic converter. He then sent me a link of a CAT they had, assuring me it was CA legal and I purchashed it. Well it wasn't and I failed the emissions test because of the CAT. I then got in contact with partsgeek customer service and the representative told me they had sent me the wrong part and that his manager would contact me through email. I got an email and it was just the return instructions of the part, it stated it need to go back in the original box (which I threw away) at this point I chatted with a different agent(Ethan Smith) and explained to him that I did not have the original box and what would my other option be in order for me to return the part (still not fixing the problem of the wrong part sent to me) all this agent said was "we need the original box." Now Im $661 less due to not having the Original box in where the wrong part was sent to me.

Parts arrived in torn boxes. They don't have a return/replace program. Customer service was no help. Buyer beware!

The part that I received is not the part displayed in the image. It is the completely wrong part that they shipped. It also arrived broken in 2 places, but I didnt even really care about that since again, it was not the part that I was supposed to be shipped. When I attempted to return the incorrect AND broken part they said that I could not return it because I should have "immediately told the driver that my part was broken and not accepted it". Which I can't imagine is anything but a joke. Who stands outside waiting for deliveries all day, and then, when the box is placed in their hand tells the driver, "just hang out for like 5 minutes while I open 3 packages and inspect everything for damage". Very annoyed. Dont buy here

We ordered a pitman arm and idler arm. We accidently ordered two, we sent one back. We have been waiting on a refund for almost a month. I ran the tracking number and it says held at post office "per customer request". It has been sitting at the post office since Feb 3rd and it is now Feb 25th. Return window closes March 13, so I think they are trying to get the return to window to run out. I have contacted both Parts Geeks (they act like they dont understand and that I need to fix it). I have also contacted the USPS and am now hoping they can help. Do not purchase from this company!

Ordered wheel bearing sets, Parts Geek sent wheel seals only. They would not refund shipping for their mistake. Wasted time, wasted money with this company.

I ordered a catalytic convert for my car. It was shipped to me unboxed or wrapped. Did not fit my car. When I returned the item they denied my refund saying it was installed or not same condition when it was shipped. It wasn't in same condition because they shipped it without it being in a box or wrapped safely. Then they refused to send me back the catalytic converter. I will never shop with this company again.

ZERO CUSTOMER CARE AND ZERO ORDER CANCELATIONS ONCE ORDER IS PLACED.
AND YOU WILL HAVE TO PAY FOR RETURN SHIPPING
DONT WASTE YOUR TIME WITH THIS COMPANY

We placed an order for 5 items from parts geek. 1 of the packages was missing 7 of the 8 bolts. The other was a head gasket that when it arrived was bent and the package ripped. After waiting over 7 days for the items 2 of the packages are completely useless. I called parts geek customer service which is apparently overseas and they have to send the warehouse a message which takes another 24 to 28 hours. No communication with the warehouse or options given to the customer. Horrible customer service

I ordered the part i needed but reecieved completely different part non related to my order had to pay return shipping for there mistake cost half the price of my part and still have to pay for shipping for the part i need not from part geek learned my lesson nevr again will i use this company return policy:all returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault... regardless party at fault?!

Chatted with a rep,ordered what the recommended, wrong part, upon return after I pay shipping, they won't return the money falsely claiming I installed the parts and presenting a bogus photo!

Ordered an accelerator pedal assembly for a Mercedes E-350, they sent me an oxygen sensor for a Ford Mustang. First and last order with them.

This place sells the lowest quality $#*! available. Like I was expecting $#*!, but got explosive diarrhea. Straight piece of $#*! product. I'll take the $150 loss on it and be sure to keep my loved ones from buying pieces of $#*! from you.

I bought brakes and pads for my Volvo, based on year and model. The parts did not fit & the cost of sending them back was prohibitive. Buy auto parts from Amazon; you can return them for free, or buy them from local auto stores, so you can return them.

Assured it was the right part. WRONG! Days of trying to get the company to return my call. No joy! Then emailed, told to return the part for a refund $500. Then another email saying to destroy it and send pics for a refund. I tried to call for days with no response. Finally I took the time and money to make the part work. Saving the company hundreds of dollars. Requested a refund or the $70 I spent to make the bumper work. Company refused. I won't be doing any further business with a company that uses petty policies to cover their A$$ for mistakes and costing their customers weeks of wasted time and money. This is not the first time I was assured that a part would fit and it didn't, but it will be the last. Buy from this company at your own risk.