PartsGeekReviews 1,330

I ordered a rim for my F-250. I filled in every detail of the truck and it came up with this rim. Wasn't the right rim. They refuse to return it. When I explained the issue to their customer service using chat, the service guy said okay and ended the chat from his side.

Part has been opened and not the same as picture and charged almost triple the price compare to Amazon.
Do not by part from this website.

I ordered AWD hub assemblies for my car. Upon arrival, I opened the box and confirmed the part numbers on the parts boxes. Outside the 30 days, I opened the part boxes to find RWD parts in AWD boxes. Partsgeek points to their 30-day return policy. Shady business.

After receiving the mufflers their website showed as the correct ones when I went to install them they were the wrong size inlet and outlet. Called and was told yes it was the wrong muffler for my year and model pickup. Told them I wanted to sent them back and after receiving their RMA number I realized I was responible for shipping back to them even though it was their fault for the wrong mufflers. The cost for shipping from my location was almost $50 and the cost for the mufflers was $100 so I am going to keep them and hopefully will find someone that needs this size muffler. Bad customer support and they should be liable for shipping back as their mistake not mine. Will never purchase from this company again.

They send me wrong part I got a 03 told them they sent a 01 part what ripp off company don't buy crap from them go to the better site or dealer ship

ORDERED A HEAD GASKET KIT AND BOTH HEAD GAKETS WERE DAMAGED. WAS TOLD I COULD NOT RETURN JUST THE HEAD GASKETS BUT HAD TO RETURN THE WHOLE KIT. WAITED A WEEK FOR THIS KIT. I NEED THE OTHER PARTS. I'LL JUST BUY GOOD GASKETS LOCALLY AND NOT BUY FROM PARTS GEEK AGAIN.

I opened the package. I did not need the part. Never installed. Put it back into the package and sent it back. Parts Geek sent it back to me saying that it had been installed. Total BS

They sent the wrong part, acknowledged their mistake, but refused to refund the $10 they charged me to send the wrong part. Five months going back and forth through the BBB, they keep claiming they will refund me, but still no refund. Unethical business practices.

I was sent the wrong part. I've been trying to talk to someone about the problem and want to return it. Waited two times for over 15 minutes each time. The recording says if you are tired of waiting push 1 and we will call you back as soon as an agent is free. I've waited for 2 days and nothing. No call no email nothing.

Ordered ngk spark plug wires for my 95 Montero. Received a set of wires that would not work. Parts geeks online return system continues to make the ordering issue my fault instead of accepting that their cross reference is wrong as the wires they sent me are designed to go under the valve cover not through it. Zero customer service assistance zero response to emails or calls guess I'm just out 50$ Will never use this company again

Important do not use parts geek for you auto parts. Thrir return policy is more than terrible it is obscured

Check out their reviews all negative except the obviously fake ones. I ordered a K&N air filter. It would not fit my truck, way too big. Their charts are wrong. I think they sent me one for a V8 instead of a V6. Anyway they refused to exchange or return because it was outside their 30 day return window even though they sent me the wrong part. Don't ever do business with this company, you will regret it.

That was painful enough but two of the items didn't come with a link to print the labels for two of the different boxes. Called and waited an hour and then requested a call back...never got one. Waited two days and still can't get anyone on the phone and there is no live chat on the customer service page. I think i will start buying my stuff from rockauto

Their site says, "Buy with Confidence selling parts since 2008" and also says "We pride ourselves in providing the best customer service on the Internet." I no longer believe either of those self-proclaimed statements.

I ordered two headlight assemblies. The first part of the experience was perfectly fine. Ordering was easy and the shipping was on time. When the boxes arrived, there was no visible damage to the boxes. When I opened the box, the parts were damaged.

I thought, no big deal, I am sure Parts Geek will pay for the return and send me new ones. I was wrong on both accounts. They will let me return them, but I must pay for the shipping, which cost me $125. To add insult to injury, they said I can order new headlight, but that they will not pay for the replacement shipping to send them to me and would charge $35 for shipping. No offer of a discount. No mention of trying to make this right. Horrible customer service

I thought I was saving money using Parts Geeks, but by the time had to pay $160 shipping of broken parts, that was not my fault, I paid triple the cost of what I thought I was saving. I recommend you pay a little extra and use a company that doesn't charge you for return shipping if the part is defective or broken.

Buyers beware. Parts Geek has lost my business for life.

Purchased two rear brake calipers for my car. Parts Geek staff called me back to verify my VIN number for proper fitment. THE PARTS DON'T FIT. Now after sending them back they say the parts are non saleable and will not refund my money. To add insult to injury so far they are not sending the non fitting parts back to me. Terrible way to do business. Buyer beware.

As with others I had to return front parts only to be told return denied.said the struts were installed on car? Which the boxes in the( original as shipped to me containers) were never open muchless installed!
Original tape straps and staples never removed.the balljoint in the control arms were wrong which they listed as correct! Was the reason for return.i only wanted the correct parts! I'm retired but have been a licenced mechanic for 40 yrs!
This place is the absolutely worst place I ever dealt with.
Noone answers the phone and everything had to be done on the web site.i sent pics of the unopened original boxes which any fool could see were never opened,but their warehouse boy knows better? Darn shame! The parts are for a disabled lady who couldn't afford a mechanic so I was doing it for free as it is! What a mess this place has created.
Never again!

Wanted to cancel order and receive refund, you all need 42 characters give me a break, you did not need this to order a part?

First gasket failed and cost me thousands to have the job done twice. Parts geek wouldnt send me a replacement i had to order a new one. They wouldnt even get me a discount or expidited shipping on a replacement. After several days still no tracking. Asked to cancel since they havent even shipped it and they said no. Worst company ever!