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Parts Avatar

2.4

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Parts Avatar Reviews Summary

Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
652
value
457
shipping
467
returns
341
quality
1,500
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10,543 reviews

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Canada
1 review
0 helpful votes
Follow Liz R.
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Car parts.
September 16, 2023

Fast delivery. Easy to use the website, and I was very satisfied with my purchase.

Date of experience: September 16, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Liz,

We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.

Canada
1 review
0 helpful votes
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Quick shipping
September 16, 2023

I would definitely order from this company again. Super easy navigation on site and very fast shipping.

Date of experience: September 16, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi,

We are really happy to hear about your shopping experience with us. Hoping to do business with you again in the future!

Canada
1 review
0 helpful votes
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Terrible Service!
October 16, 2023

My parts sat on the shelf in their warehouse for a week after I placed the order before getting shipped. This is unnacceptable. I will never place another order through parts avatar. Complete regret.

Date of experience: September 15, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Ryan,

We sincerely apologize for the inconvenience caused. As I have checked, our shipment team is working on your case on priority. Please be assured that your order will be delivered to you as soon as possible. We will also make sure that you do not face issues like this again with us in the future.

For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

Canada
1 review
0 helpful votes
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Les produits auraient dû être mieux emballés, pas suffisamment de protection, résultat, produit endommagé. La compagnie ne répond pas à nos chat et commentaires, le client est ignoré, dommage et triste. Je ne pourrai pas recommander cette compagnie

Date of experience: September 15, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Jean,

We are very sorry for the experience you've had with us. Please reach out to us at [email protected] with your order details & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.

Canada
2 reviews
0 helpful votes
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350 exhaust manifold
September 15, 2023

I ordered an exhaust manifold for a project car and it arrived on time.

Date of experience: September 15, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Brian,

Really great to hear about your shopping experience with us. We hope to do business with you again.

Canada
1 review
0 helpful votes
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My 2 lasts orders, they took more than a week to prepare my orders, even if the website says they have my parts in stock. Agree to buy from a Canadian company but not at slower service…

Date of experience: September 15, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Martin,

We sincerely apologize for the inconvenience that you have had. As I have checked, our shipment team is working on your order on priority. Please be assured that your order will be delivered to you as soon as possible. It was an uncommon instance. We will also make sure that you do not face issues like this again with us in the future.

For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

Canada
1 review
0 helpful votes
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Great service with prompt delivery
September 15, 2023

Great to be able to source a Canadian based company for variety of parts at reasonable prices.

Date of experience: September 15, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Scott,

Thank you for sharing your feedback. Looking forward to seeing you again soon.

Canada
1 review
0 helpful votes
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Il pourrais être intéressant de rentré les informations de transmission manuelle ou automatique quand on rentre nos information de véhicule, j'ai commandé un starté automatique pour mon ford ranger manuelle par accident, car l'information est écrit petit et pas clair au moment d'acheter le produit merci!

Date of experience: September 15, 2023
Canada
1 review
0 helpful votes
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Excellent price
September 15, 2023

Transaction easy to complete. Excellent price. Only one caveat, not for price avatar but directed to the courrier that was used. Completely Ignored the half dozen 'THIS SIDE UP' signs and pictograms. SO it could have been an oily mess. But that's on the delivery guy, not the vendor.

Date of experience: September 15, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Tim,

Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!

Canada
1 review
0 helpful votes
Follow Mario V.
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First order
October 15, 2023

I have been browsing the parts availability for a while and finally decided to try ordering something.
The customer assistance is good and availability of parts and description id very good! My part was delivered within the time posted when I ordered!

Date of experience: September 15, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Mario,

Thank you for taking out time to share your feedback. If you are satisfied with our services, we request you to update the rating to 5 star. However, if you have any concerns, please reach out to us at [email protected] and we will resolve it for you. Thank you for sharing your valuable feedback with us.

Canada
1 review
0 helpful votes
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Alternator 06 cummins
September 15, 2023

It's an online service. I do the work and they ship it out. No different than anywhere else.

Date of experience: September 15, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Alex,

Thank you for taking out time to rate us. Your feedback is truly appreciated.

Illinois
1 review
0 helpful votes
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Great!
September 14, 2023

Quick getting to me, great price and fit my car perfectly.

Date of experience: September 14, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Cindy,

It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.

Canada
1 review
0 helpful votes
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Window regulator and motor
October 14, 2023

Received item on said delivery date. Correct part # on box but different part in box.

Date of experience: September 14, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Mark,

We sincerely apologize for the inconvenience that you had to face. As I have checked, your case has already been escalated and our team has shared a RMA and a pre paid shipping label with you over mail. We request you to please return the part back to us using the shared label and we will process the refund for the part once the returned part is back in our warehouse. We will also take care that you do not face issues like this again with us in the future.

For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

Canada
1 review
0 helpful votes
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Very good service
September 14, 2023

Good service on order placement. Problem was the delivery provider who delivered to wring address. How can the not know the difference between 44 and 54.

Date of experience: September 14, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi John,

Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!

Canada
1 review
0 helpful votes
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Excellent price and quality
September 14, 2023

Order was perfect. The right product, the right quality and customer service was great.

Date of experience: September 14, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Chris,

We are glad to know your experience in doing business with us. Thank you for your feedback!

Canada
1 review
0 helpful votes
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Rock Auto is a better option than Parts Avitar, body parts I received were damaged beyond repair.
Customer Service is a joke I would never deal with these scam artists again.
3 out of 4 corners of the new hood were folded over

Date of experience: September 14, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Sean,

We sincerely apologize for the inconvenience caused because of us. As I have checked, your case has already been escalated and we have processed a CAD $30 discount from your order value as compensation for the inconvenience caused. We are really sorry that your experience did not meet your expectations. It was an uncommon instance. We will make sure that you do not face issues like this again with us in the future.

For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

Canada
1 review
0 helpful votes
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Worst Shipping Times
October 14, 2023

They say stuff will be delivered in a certain time frame, good luck if your parts are even shipped by the end of the time frame. Have you waiting on parts for forever. Avoid this place at all costs. Customer service is horrible as well.

Date of experience: September 14, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi,

We sincerely apologize for the inconvenience caused. As I have checked, our shipment team was trying their best to get your order shipped. However, as per recent update, your order has been cancelled and a refund has been processed. We are really sorry that your experience did not meet your expectations. Please rest assured that your feedback is duly noted. We will take care that you do not face issues like this again with us in the future.

For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

Canada
1 review
0 helpful votes
Follow Paras P.
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I had waited 3 days for parts to be picked from Mississauga location when finally arrived they were wrong. No courtesy to from staff for suggestions on alternative substitute to make my day any easier. I don't recommend them. If management like to contact reach out to me.

Date of experience: September 13, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Paras,

We sincerely apologize for the inconvenience caused. It was an uncommon instance. Please reach out to us at [email protected] so that we can help you out with the substitute parts. Please rest assured that your feedback is duly noted. We will also take care that you do not face issues like this again with us in the future.

Canada
1 review
0 helpful votes
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Just the parts I needed
September 13, 2023

Just the parts I needed, fast and accurate. Thanks

Date of experience: September 13, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi Mario,

Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.

Canada
2 reviews
1 helpful vote
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Effortless Experience!
September 13, 2023

Our vehicle is discontinued and therefore many of its parts are difficult to acquire and/or too expensive to warrant purchase from the dealership, but Parts Avatar had what we needed for less than half the dealer's cost and the parts arrived earlier than expected.

Date of experience: September 13, 2023
Ananya G. Parts Avatar Rep
over a year old

Hi,

It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.