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Parts Avatar

2.4

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Parts Avatar Reviews Summary

Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
652
value
457
shipping
467
returns
341
quality
1,500
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10,543 reviews

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Canada
1 review
0 helpful votes
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Parts received
March 28, 2024

Thanks for good communication and speedy delivery as described. Thank you.

Date of experience: March 18, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.

Canada
1 review
0 helpful votes
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Parts
March 27, 2024

Ordered my part came quickly through earlier than I thought it would thank you very much

Date of experience: March 17, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

We are really happy to hear about your shopping experience with us. Hoping to do business with you again in the future!

Canada
1 review
0 helpful votes
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Not 100 % satisfied
March 27, 2024

The box was rough hopefully it did not damage the bearing

Date of experience: March 17, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

Thank you for taking out time to share your feedback. Please feel free to reach out to us at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.

Canada
1 review
0 helpful votes
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The product package was open
March 27, 2024

The original product package was open at arrival. The lid was duct-taped

Date of experience: March 17, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

We sincerely apologize for the caused inconvenience. It was an uncommon instance. As I have checked, your case has been escalated and our team has reached out to you over mail to help you. Please share the required details with them at [email protected] and we will quickly resolve your issue. We will also take care that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.

Canada
1 review
0 helpful votes
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Good Canadian company
March 27, 2024

It's nice being able to find most of what I need from a company based in Canada. I love that there isn't an import fee when I buy my stuff. Also, that you can chose from different brands if they're available.

Date of experience: March 17, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.

Canada
1 review
0 helpful votes
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Quality
March 26, 2024

Quality and fast delivery.Fast delivery and delivery at home. The muffler was in good shape also. Have a nice day from the Provinnce of Québec.

Date of experience: March 16, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.

Canada
1 review
0 helpful votes
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Great Price, Great Service
March 26, 2024

Ordered filters on-line for DIY replacements.---------------------------------------------------------------

Date of experience: March 16, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!

Canada
1 review
0 helpful votes
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Faster shipping
March 26, 2024

Shipping could be a little faster. More shipping options although the free shipping was nice.People need their parts asap to get their car working again. I just live in Manitoba and it took 5 days. It faster for me to drive there and back. Lol

Date of experience: March 16, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

We appreciate you for taking the time to share your feedback. Your feedback is duly noted. Looking forward to serving you again in the future.

Canada
1 review
0 helpful votes
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Good price, shipped quick
March 26, 2024

Price of the brake pads was very competitive and they were delivered quickly as well.

Date of experience: March 15, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.

Canada
1 review
0 helpful votes
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Speedy delivery
March 25, 2024

Got my parts sooner than expected and they had what I was looking for.

Date of experience: March 15, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi David,

Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!

Canada
1 review
0 helpful votes
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Great parts
March 25, 2024

Had been long using this site. Always got quick deliveries and quality parts.

Date of experience: March 15, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!

Canada
1 review
0 helpful votes
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Ordering was easy. The site contained all the vehicle specific information needed to order the exact part for my application. Delivery was quick. Item was exactly what I ordered and well packaged.

Date of experience: March 15, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

We are really happy to hear about your shopping experience with us. Hoping to do business with you again in the future!

Canada
1 review
0 helpful votes
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Perfect Parts
March 24, 2024

The order was exactly what I ordered and actually arrived early so very happy with Parts Avatar. Great prices and shipping never misses the date given.

Date of experience: March 14, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.

Canada
1 review
0 helpful votes
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Wire Connector length very short.
March 24, 2024

The length is very short. Should be at least 24- 36 inches long. Now have to source the correct size and type of wire to Finnish the project. Length choices should be an available often when buying it.

Date of experience: March 14, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

Thank you so much for taking out time to share your feedback. Please reach out to us at [email protected] or you can also contact us on Live Chat if your issue is still unresolved. We will be happy to resolve your issue. Thanks for sharing your feedback.

Canada
1 review
0 helpful votes
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Great price deliver fast
March 24, 2024

Very happy with Parts Avatar. It was recommended by a friend and it delivers both on price, selection and speedy delivery. I've already recommended them to several friends and family members.

Date of experience: March 14, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Canada
1 review
0 helpful votes
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Satisfied Customer
March 23, 2024

Parts arrived on time, great price. No hassle ordering.

Date of experience: March 13, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.

Canada
1 review
0 helpful votes
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Delivery was fast
March 23, 2024

Very satisfied and helpful and plenty of parts to choose from

Date of experience: March 12, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

Glad to hear that you had a good experience with us. Looking forward to doing business with you.

Canada
1 review
0 helpful votes
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You guys are the best
March 22, 2024
Updated review

YOU are my favourite for car parts.Allways have the parts i need for my cars and at a good price I have older cars and you cerry the parts I need and want.

Date of experience: March 12, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.


My auto parts store
August 7, 2023
Previous review

You guys are awesome...good prices,great sevice,quick shipping and you carry parts for my older cars. Many thanks...keep up the good work.

Date of experience: August 7, 2023
Canada
1 review
0 helpful votes
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Fast delivery
March 21, 2024

Fast delivery and price is remarkably lower than other online stores.

Date of experience: March 11, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

We are really happy to hear about your shopping experience with us. Hoping to do business with you again in the future!

New York
1 review
0 helpful votes
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Redemption
March 21, 2024

Last time the product took way more time than expected and the experience was dreadful.

The package came way on time and even better than I could imagine. It allowed me to change my failed part before the snow storm.

Date of experience: March 11, 2024
Ananya G. Parts Avatar Rep
over a year old

Hi,

We sincerely apologize for the caused inconvenience. We would like to inform you that ground shipping usually takes 5-8 days for delivery. As checked, your order was delivered within the same time frame. Please feel free to reach out to us at [email protected] if you still have any concerns, we will be happy to resolve your issue. We will also take care that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.