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Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The holes weren't a perfect match (off a few mm but enough for a tight fit and it could also be the holes drilled into my frame.) Pulling off the exhaust hanger proved impossible (even for a fully equipped mechanic) despite it looking so easy in the instructions and on the youtube video! But I was able to get it in without dropping the exhaust and it's perfect
They will not give you a return shipping label, and charge a 15% restocking fee. They are scammers. Do not buy from them. Buy from Rockauto, they're much better.
Hi Nolan,
We sincerely apologize for the inconvenience you had to face with us. Please share your concern with us at [email protected] or you can also contact us on Live Chat. Thanks for sharing your feedback.
Reasonably priced
Fast delivery
Knowledgeable staff directed me in the right direction to ensure I got the parts to fit my vehicle
Thanks Parts Avatar
Hi David,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
First time using Parts Avatar and will be back. Good selection and good pricing. Order arrived pretty quickly and in good condition.
Hi Owen,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Absolutely the worst customer service I have ever seen.
Return process is a nightmare, customer service does not care about the customer.
Hi Martin,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I have received exactly what ordered in a timely fashion. Excellent!
Hi Richard,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Parts where what I needed delivery took a bit. Although it came before expected delivery date it would be nice if parts that where delivered from less than 3hours away be delivered in less than a week..
Hi Kelly,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
It is a great site to order parts if you are not in rush to get them. However, sometimes we do not have luxury of time. They should have another shipping option for the customer if the part is needed sooner than Purolator can deliver. Purolator don't work on the weekend so when u placed an order on the weekend, it only get ship on Monday. Atleast, have the option for the customer who is willing to pay the shipping to receive the order faster.
Hi Kevin,
This is really very bothersome for us. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Good selection of oem parts. Most of them fit my classic car. Will order again.
Hi Matt,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Ordered the parts which were delivered within days. The parts were better made then I thought.
Hi Bob,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Hi Joseph,
Thank you so much for your feedback. We truly appreciate it. Unfortunately, things got delayed due to COVID-19. We will take care that you do not feel any inconvenience with us again in future. Your feedback is valuable to us.
He king to replace the Master Cylinder on my 2008 GMC 2500HD. Found Parts Avatar to be the Best price. Shipping and delivery was Free and fast. Great place for All your Vehicle parts. Excellent communications. I will diffeniatly shop there again
Hi Patrick,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
I ordered some brake parts for my truck. The spring kits and adjuster kits weren't even close to matching. And I had to buy all new hardware.
Hi Leum,
We are very sorry for the experience you've had with us. Please email us your concern at [email protected] & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Overall I was very happy with my order experience. The only place that I see for possible improvement would be to shorten the time for delivery but maybe that would be too hard to achieve.
Hi John,
Thank you for taking out time to rate us. Your feedback is truly appreciated. We will forward this to our concerned team and will make sure you never face any inconvenience.
Good day!
I just wanted to say Thanks again for looking into my issues, And thanks again for sending the correct part out Steering Shaft Bearing. Thanks so much You guys handle this issue! :)
Hi Liz,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Very good selection of parts, but the free shipping is reason I'm a repeat customer. I'm also happy to support a Canadian company.
Hi Jordan,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Very disappointed wrong parts... brake pads did not have inside and outside... and were similar but not correct and would not install...
I live in Canada... do I gamble and try again?
Not likely!
Hi Darrel,
We are very sorry for the inconvenience. Please email us your concern at [email protected] if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Parts order was complete, as ordered and very reasonably priced! Stay tuned for more orders from this guy!
Hi Dwayne,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
It was a great experience, i do not shop on line if i can help it, but this day i had decided to give it a try. For my first time i believe that my experience was well played and easy with the benefit of a great price. I have to say i am very pleased and will continue to shop for my parts with you.
Thanks again
Jim Cole
Hi James,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Ordered a part for my motor, sent me the wrong part, salesman didnt have enough experience, as far as Im concerned
Hi Albert,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at [email protected] and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dan,
Thank you so much for your feedback. We truly appreciate it. We are looking forward to doing business with you again.