OYOReviews 81

I did many booking through OYO. Hotel has not allowed to check-in all the time due to low tarrif and no availability of room. It has waisted my time and money too.
I will never use OYO in my whole life and will not recommend any-one too. Even OYO don't check the hotel too.

Don't book through the OYO.

I was booked the hotel in near New Delhi station, after confirmation when i was reached the hotel as per my schedule, hotel receptionist informed to my parent (who's senior citizen)he will not able to provide room due to which amount we booked hotel that cost rooms are not available in his hotel. And same time informed to customer care, as per customer care excusive informed call me after 24 hrs. He will not provide support due to technical issues. Really this type of ridicules service i am never accepted with brand. And my past cancelation charges amount transfer in my oyo wallet. Very horrible service and company policy. Company need to change his policy.

Great hotel Great location and clean and close to niagara skywheek and casino very nice and quiet hotel would recommend 5 stars

Never book any hotel or property from OYO. One of the worst app to book hotel. I had book a room from 10 May to 13 May in OYO flagship ******* Shree Residency. When reached at hotel, the manage asked for extra 1200 per day. These OYO customer support team first raise a ticket *******395) against my complain. After sometime these guys auto change my hotel booking ID to another property. It was so worst for me to keep moving here and there with my luggage. Finally these OYO fraud team left me in my condition and even OYO support team keep asking me pay extra charges what hotel owner asking.
When I asked, How they have changed my booking hotel, they replied You will never find hotel room in the this price, which showing over OYO app.

"OYO is just a fraud"

Worst app or service to book hotel using OYO.
OYO is a fraud, they are just idiot. Who don't care your time and money. Never book any property using oyo.

Just want to warn everyone never use Oyo Rooms on weekends if you are checking in after 7 pm.
Oyo rooms cheated me last Saturday I booked hotel room ( paid full amount) for me and my family in Coimbatore.
I reached 7.30pm at Coimbatore I got message saying the hotel is having difficulty so I have to go to another hotel and they send me link to choose another.
I choose another with no extra cost near railway station. I reached hotel night 9pm and hotel refused to check in since oyo has not confirmed with Hotel. I tried to call Oyo but always call was busy.
Finally they call me back and saying I have to go to another hotel.
After paying full after reaching the hotel at night. Just imagine do you want get in to this fraud never use oyo rooms. I do not want to give my name but surly want give booking I'd BPKR3152.
Date of experience: May 06,2023

STAY AWAY FROM THIS CHAIN OF HOTELS. THEY CHARGED ME FOR HOTEL RESERVATION WHEN I BOOKED THE HOTEL ROOM MYSELF ONLINE,$12.00 AND CHARGED ME TWICE,A TOTAL OF $ 24.00 FOR WHAT! WHAT SERVICES DID " YOU" PROVIDE! ON THE OYO HOTEL SITE IT GAVE ME THE OPTION TO PAY WHEN I ARRIVE( I LIKE TO SEE MY ROOM AND WHAT YOU ARE GIVING ME FOR MY HARD EARN MONEY" BEFORE" I GIVE YOU MY HARD EARNED MONEY.THERE IS NO MENTION OF " ANY" UP FRONT FEES!

This is the best hotel in Niagara. Very good location and very good price the room was.clean and heat always is on don't listen to the reviews this is the place to be when in Niagara Falls thanks for the hospitality and experience of stating here I will definitely come back here and recommend others to come stay here 5 stars

The room was tiny, and we could hear everything on our floor. The room was above the bar and our room had thumping all day and night. We could hear people entering their rooms on the other end of the hall clearly. As there is zero sound proofing.

They say when you stay that it's a deposit for the room. It's a lie. They actually charged us $185.00 for 3 nights of taxes and fees we already paid prior when booking the room. After this incident, it seems to be the normal for them to do it as everyone is upset with the same. Old hotel, horrible management and do not care about their customers at all.

It's such a pain dealing with these people at oyo and their numbers are all international numbers and they've made me wait weeks so far for a refund on booking one room for one night when an oyo refused my id for checking at one oyo but anther different oyo down the road accepted it the next day. I believe the teller knew this would be a hassle and did this on purpose to rip me off and I've sent pictures of my ID and several emails and have been given the run-around. If you have any hesitation about this OYO chains customer service, rest assured they are unscrupulous and will rip you off. Don't book with them.

I recently stayed at an OYO hotel and was extremely disappointed to find that the room I received was vastly different from what was advertised on the website. The room was dirty, lacked basic amenities, and was in poor condition. I feel misled by OYO and would not recommend them to anyone.

Really poor Service. Roaches and fleas galore. Twice now I've been disrespected by the black room service guy. First time when we spilled coffee on the sheets by accident and he said he wasn't cleaning the "$#*!" off the sheets and that we could waste the money to do it ourselves. Second incident was when I was outside smoking a cigar and got blamed for cigarettes at bottom of stairwell. Screamed at me about picking up the cigarettes butts cause he did it the first time. I'm sorry, but that's his damn job to clean the rooms and they refuse to even do their job. Way overpriced rooms for a rundown $#*! hole.

Roach in bed. When I told the attendant and asked for. New sheets not a room
But sheets he says. I was having sex and left blood on the. Fully made bed. That's why the roach came and he never heard it before

As a trucker I have limited selection of where I can park so obviously I'm forced to stay at cheaper hotels, but not this one! I called ahead to book a room and paid for the room but should have looked at the room before I paid. Once I entered the room I immediately turned around and left and returned the key. The front desk person named Jeff said the hotel rooms were remodeled, I'm not sure which decade he meant they were remodeled? Oyo was not interested in a refund even though I did not stay at the property. Also, the front desk guy seemed more interested in trying to sell me TV dinners out of a chest freezer and providing a so-called taxi service if needed? Also, when you talk to a guy outside the hotel and he tells you he's there to bring somebody to jail it's probably not a place you want to stay around for too long..

Worst experience ever with oyo, ritesh agarwal is scamming people all over india, i would never recommend oyo to anyone.

Booking ID S7JC6151- 12.11.2022 Hotal…
Booking ID S7JC6151- 12.11.2022 Hotal Triveni DIU. Hotal refused to stay due to non received of booking. Now co not replied over phone as well as emails. Also not refund the deposit amount. Now we plan to make FIR followed by legal action for carrying fraud activities. Ganesh Chandra

Date of experience: November 12,2022

On September 26th I made a reservation and then realize that it was not going to work because of a storm that was being predicted on Friday I called back within the time frame to cancel my reservation I tried to cancel online tried to call office and location to no avail Oyo customer customer service very difficult when you have issue but they're quick to go ahead and make reservations but if you have any issues it's almost impossible to talk to anyone when I did reach someone they told me they was going to transfer me and then they disconnected the call I've called on another occasion when I was on hold and then I was told there was no one to talk to me at this time so I've been a customer of Oyo for over 2 years but this situation has left me dissatisfied so not only are you losing a customer but I will be giving not satisfactory reviews for your customer service

I booked a reservation at the Oyo hotel. And when I got there. They gave me a room key. Once I entered the room. A lady emerge from the bathroom smoking crack. I went back to the front desk and ask for a refund. The front desk said that I would get one, but here it is 10 days later no refund. So check out you room before you pay. Oyo is a big waste of time. On vacation do not stop here.

I booked a room through the Hopper app for this location for a 2 night stay at the price of $114.
When I arrived, the lobby was dark and cold and the front desk clerk did not greet me at all. When I greeted him, he immediately said that he was refusing online bookings. He went further to explain that he had been reporting to the online booking apps to remove the rates. He then told me that in order for me to stay, i would have to pay an additional $80.
Thunking this is a load of rubbish, I contacted the Hopper customer service chat and they were shocked by this information. They tried to contact this location to find out what was going on, but the numbers they called were going to voicemail. I asked the desk clerk for the direct number and he reluctantly rattled off some 866 number. When I reiterated that I needed his direct number, he dismissively pointed at a sign.
I have never been treated so poorly. When the Hopper rep called him, he was just as dismissive and rude, saying, "there's no way I am making money selling rooms for $41"
Rather than letting me stay for the amount I paid and not offering any other solution than me paying $80 more dollars, this scumbag pretty much cut me loose to go stay, where, in my car, I guess?
How is it my fault that EVERY hotel booking site shows less than $80 a night for this hotel? What businessman in his right mind would treat a customer and their support representative in this manner? The way he talked down to me was completely unacceptable.
Where do we go from here? I ended up booking a different hotel just up the road. I spent only$25 more than I originally paid for the OYO room. Furthermore, the room I booked for only slightly more money is cleaner, larger, and the hotel is staffed by respectful, intelligent, and welcoming people.
This horrible little man should not.be permitted to continue his bad behavior and should be penalized for how he treated me.