O'Reilly Auto PartsReviews 269

I have been shopping at Oreily's for years. Lately their counter help is really slow, can't find anything that's not on their computer screen, and recently they tend to leave items out if the bag when you buy multiple items then when you discover it they tell you that you lost it and will not do anything but keep your $.

I went in to get new windshield wipers. I was instantly greeted and as I walked up to the windshield wiper machine Steve asked me if I needed new windshield wipers. I said yes he looked them up for me on his computer and found them. He then asked me if I'd like help putting them on. He came out and put them on as we talked a little about our day. He put them on quickly and knew what he was doing. Service with a smile and very friendly. I would definitely go back. Thank you Steve who has worked for the company 19 years you are making a difference. I have always prided myself on customer service and made sure to always write a review when it's great. Keep doing what you're doing Steve. The location I visited was on Overland.

Have stopped at O'Reilly Auto Parts, 315 Grove St., Worcester, MA only 3 times for VERY small purchases and their customer service goes above & beyond. Visit this store when you need auto related items. You won't be sorry!

Worcester resident.

Hillbillies to the max nothing but a bunch of lazy prejudice children sitting around and don't know a spark plug from a tire gave me the wrong parts. Disrespectful couldn't even get up out of the chair barely the cash that dude out

I most recently found my battery dead like I am sure many since it is so hot in AZ! Greg was absolutely kind and patient with me as he explained the warrenty policies for their batteries and of course mine had run out! He not only assisted me with chosing the right one for my jeep he also put it in and took away the old one! Thank you so very much Greg on 59th Ave north in Glendale AZ! You are a true gentleman and a blessing to your company!

On a Sunday late afternoon my son was at a friends house about an hour from us when his car wouldn't start. Because of the heat, we assumed it was the battery. I called O'Reilly Auto Parts in Clermont and spoke to Kevin to make sure they had the battery and would install it for him - fortunately they were open until 9pm. They had the battery so we called for a jump. While my son was on his way, I called back and ordered the battery on line - as I was paying, Kevin made sure he had the battery in his hand before I completed the order and said it would be ready when my son arrived. He also said they would check the car to make sure it was indeed the battery that needed to be replaced. My son arrived, Luis helped him. Battery was installed and my son was able to drive away. So thankful for the wonderful help at this store. Saved me driving hours and I felt he was in very capable hands with these employees. Thank you to those who helped us out! So refreshing to have employees truly care and take pride in their occupation.

I had a crap day, walked into O"Reilly's needing a battery for my car. I had no idea what I needed. Joseph had a big smile on his face, and said Hello ma'am what can I help you with today? He came out to check what was going on with my battery, told me all my options and had that new battery installed within like 5 minutes. He was truly a pleasure. And just a great sport! I would definitely recommend O'Reilly's to anyone. You have a great employee!

These people are Highly Incompetent! No help What So EVER! Never received a confirmation email, so my order was never processed. Called customer service to see what the problem was and was told that my order wasn't verified within 24 hours so it has been cancelled. My card Was charged though! So you can take the money but can't place the order until it's verified? Then when I asked for a supervisor, I was told that there are none. Robert and Andrew are pricks! I've called 4 different numbers, ALL of which lead me back to these two ignoramuses! I even called the CORPORATE number and was transferred back to these epic POS! O'Reilly's has lost my business forever! This isn't the first time I've had an issue with this place and I'm surprised they're still in business!

I called and placed an order on7/11/2021 was told to pick up on 7/13/2021, went in to pick up today at ORILEYS on 12th and eastern in moore ok. Was told they returned it because it wasn't picked up in 4 days. By The manger Travis I told him I just placed the order Sunday Travis stated that they count the day the order was placed and he was very rude and said I need to talk to his store manager Jake if I had any issues. I told Travis I was told to pick up said order o 7/13/2021 by Ryan the same person I placed the order with. I have been trading with this store for 25 plus years I have never had a issue before or been treated like this.

I stopped by this A.M. to buy a can of charge for my AC. I was under the impression that they could perform this service for me. A 74 yr old woman, but when I asked, I was told that they weren't allowed. Ok, so I asked where the oil was, & the boy, I won't say young man, he didn't have the maturity for that title, sort of waved a direction to me in a dismissive manner. I left without purchasing anything. As I left, I said that they hadn't been helpful & that I would take my business elsewhere. The taller of the two replied rudely. I expect better customer service & will now be going out of my way to avoid O'Reilly's.

Went in to 4503 o'Reilly's, to purchase brake pads, because i have lifetime warranty only to receive wrong pads, had no idea they were wrong because im not a mechanic, went back for a refund. Store manager Hector said he would not refund me because I had no warranties, called 1800# they said I indeed had warranty, but since sales person gave me the wrong brake pads. And mind you they are already installed in my vehicle, Hector a short, chubby guy says Ill refund you, but we need the brake pads back. Ridiculous I already paid for labor.
Your mistake and im paying more. Anyway, learned my lesson NEVER SHOP@ OREILLYS! Because what just happened to me will happen to someone else. Had to pay for brake pads for a different vehicle after I specifically asked for brake pads to my vehicle. And after i already have a lifetime warranty all only because they chose to give me the wrong brake pads. Stay away from oReillys especially from 4503 Blanco rd. They will give customers wrong parts and Hector will make it seem like its your fault. Like you work there.

Will not warranty compressor, because kit was not purchased with ac compressor. They should of told me that at time of purchase!

Out of stock very often. Ordered a part, was promised it would be there by 4, they "forgot" to get it on the delivery truck. No compensation for my lost time ( a 45 minute drive each way) not even a sorry, just "not our fault and out of our control". The (underqualified) store employees seem to think that their dc is not part of the same company. Went to Auto Zone instead. They delivered the part to me same day at half the price. There are a lot of reasons why Auto Zone is rated #1 by their customers and blowreileys is not. Forsyth, Missouri srore.

I have not had an experience like the one at the Marana, AZ (Cortaro) store in quite some time. From staff that had no idea how to determine the correct parts, to one male employee in particular who was more interested in throwing his weight around than actually resolving some confusion over a refund for a part that they seemed incapable of getting right even though I handed them a spec sheet for the proper part. Rude, obnoxious, condescending and probably has no business engaging with the public.
Never again...

I stopped at the store because my car was heating up today. A guy named John came out to my car and checked my fluid. It was ok. I called my husband and he said to buy a thermostat. Mike went out to check the vin number to get it for me. They were both helpful and very nice. I wish that every time I need help at an auto store I could have them help me. This was at the store in Springfield Township, Ohio *******.

With this exception,
I don't write good or bad reviews. I feel there's more important things to do. In my opinion, choosing to be a customer or not, is much more effective. That said, I've had two two experiences where the staff at the O'Reilly store off of Temecula Pkwy in Temecula CA have gone Over and Beyond what is needed for great customer service.
A young lady (she works on cars herself) stayed open past closing time for me because I was broken down with a failed alternator on my Civic 30 miles from home. She answered the phone one minute before they closed at 10PM (nobody stays open late like O'Reilly) heard my desperate plea, and made her decision to wait for me. It was a game changer in my position and I was back on the road headed to my family within an hour. That's was a heartfelt experience that always makes me call them first to spend my money on automotive needs. I wish I knew her name but from the bottom of my heart, thank-you.
Second, my 2019 Silverado TrailBoss blew the serpentine belt to shreds, 40 miles from any auto store. Called O'Reilly first and the gentleman, a giggly guy, had one at his Moreno Valley hub, ordered it for me, and I had it by 5PM. I had time on my hands broken down and waiting so I thought I'd get another back up belt, since I drive and play rough in my truck. I prefer OEM parts but funny enough, not even the Chevy dealerships had a single one in stock. Napa? Nope. Autozone? Not a chance. Advanced Auto? 3 day wait time. Pep Boys? 2 day wait time... and only O"Reilly could get me out of a serious issue that day. They've earned my business for life! I'd also like to thank Michelle for always helping me find the right parts I need with patience and care. Thanks again to all the employees at the Temecula Parkway O'Reilly store!

Placed my payment & order under wrong customer. Failed to have part at stated time. Sunset Ave, *******.