O'Reilly Auto PartsReviews 269

The employees and Manager at the store on 11th and Lewis in Tulsa have always been not just knowledgeable but also genuinely helpful. The love working on cars and really are interested in your project, even when they are super busy. From returns to all kinds of crazy questions these people have always provided service with a smile. Thanks!

Ordered a 6 dollar part and had the wife go and pick it up. They would not give her the part. She told the girl she had me on the phone and i could confirm credit card number and or other info. Nope would not give it to her. Suburban auto and Advanced Auto did not give her any problems. That's the second problem i have had with them, i will never be going back.

Just went into store at granbury rd in Fort Worth. 3 guys behind the counter, on their phones, two with their backs to the counter. Stood there for a few minutes, no one looked up, then asked "can anyone check me out?" With an attitude and not a word said, the guy on the bench reluctantly got up and checked me out. Will think long and hard the next time I need something, about going back to Oreilly.

O'Reily used to be my favorite. Now they don't even try to be competitive... and seemingly don't think anyone will check their prices against their peers. The following quotes are from the respective. Com sites. There are many more businesses selling Cardone ******* power steering pumps, but I think you get the idea. I have no receipt from O'Reily because I'm not willing to pay double for the same part I got elsewhere

Went and politely asked for assistance on finding a certain type of oil for my car, the worker looked ar me responded with "it's on the wall" and walked away, now if that isn't rude I don't know what else is, he could have said he was with another customer he'd be with us in a minute instead of how he did respond, so aside from the great parts they have that one staff member was rude, I wouldn't reccomend going there if you want nice staff, the o'rileys off gosford.

We've bought several brand new parts that were bad had to take back. That's gas n wear n tear on my vehicle plus the parts aren't cheap at all!

Our customer service person was Willam. He was amazing and so helpful. He went above and beyond to help me figure out what I needed. I will recommend. 04/04/2021

I went in for 200 dollar battery. One man behind counter on the phone... smiled and i waited. I set the heavy battery in plane sight... and waited. I could hear several people in the back talking about their weekends... i waited. Then i made eye contact with one older guy, no smile... no nothing but walking past doorway... i waited yet still. So i go over to batteries on the rack...$189 has the cranking amps i need... i make eye contact with another guy in the back. He stops looks at guy on phone... then walks away. Again i wait more. Now i pace back an forth listening to a woman talking about her time off... i make more eye contact with 2 guys in the back... nothing. Guy on phone is doing his best to help person on the phone... he looks as the people in the back... then at me... again i wait. Now they laugh an joke in the back so i will go to NAPA. NAPA took care of me in the amount of time i stood there waiting... i was in and out for 3 dollars less to boot! I know where ill be spending my money from now on!

Wonderful experience with team member, Frank, at O'Reilly's in Oak Ridge, TN. He is always very courteous and willing to help each time I have made a visit there. He has assisted me with installing a new headlight bulb and changing my windshield wiper blades. He needs to be promoted with a really nice pay increase. When researching the company, I was shocked at the low pay these employees receive compared to the 11.6B in revenue last year with net profit of 1.75B. O'Reilly, you need to pay those that make your company profitable far better. They need to feel valued and appreciated.

March 18th 2021
I took my brother, Ben Brown, to O'Reilly Auto Parts at 4350, Stockton Drive in North Little Rock to pick up parts from the warehouse that he had purchased from another store earlier in the day. He went into the busy store in front of the warehouse and waited in line with his receipt. When it was his turn, they looked at his receipt and told
Him he could go to the back of the warehouse to pick up his part. On his way, he was confronted by an employee who claimed to have in hand a counterfeit hundred dollar bill that Ben supposedly just purchased parts with. The counterfeiter was long gone before they figured out that the bill was counterfeit so they pointed the finger at Ben. When the lady who waited on the counterfeiter rushed to alert management, Ben was still in line waiting to be served. She never waited on him and he never handed anyone in the store anything but a receipt. The police swarmed in and handcuffed Ben and put him in the police car. The police tried to investigate but the O'Reilly Auto Parts Counter is the only place on the planet with no video surveillance. They released him but took his receipt for evidence and said he could not get his part because he is no longer allowed on O'Reilly property and the case is still pending.
I was able to get a refund for the part from the original store where Ben made his purchase. I am copying this review to every site I can find. If anyone has legal knowledge pertaining this case and others like it, please share it with me. Thank you.

I'm writing for my brother came I told him to go here and this what happened he sincerely needs an apology and the person needs to be fired

I am only replying about their mufflers. I have no luck with them. First one came apart inside they warrantied it, now this one rusting bad and loud. First one on 6 months. This one little over a month. I have 2008 jeep wrangler, I see jeeps with oe mufflers look new. Wish I had my oe muffler back. Otherwise service at oreillys is great

Check this out there is the Best guy to help you he is AWESOME he's Name is Saheid he's very motivated and go the extra mile to help, great positive attitude, mentoring coworkers, to do the best at helping customers, this is at store 441 ST road 7 and comercial Blvd. Keep up that awsome work Saheid Thank you so much.

Joe helped my husband and I out with our battery he let us know the starter was good and the alternator was also good he went the extra effort we thank him.

Thank's O"Reilly, I looked all over for de-icer today and everywhere I went I was out of luck.
Just about gave up and here I was on Winchester road and seen O'Reilly, my last hope.
There it was on a top shelf, I thought I had won the lottery. I'm giving you five stars.

I ordered front cv axles from the Oreillys on 5220 Stone Mountain HWY. After taking nearly 45 minutes to order the parts, I was told the parts would arrive at the store approximately 3 hrs later. When I went to pick up the parts, they were the WRONG PARTS. I ordered cv axles for a 2005 Acura RL, and got cv axles for Honda Civic. The good news is I went to another Oreillys (In Snellville, GA) to find this out before I paid my mechanic to put them on. The gentleman explained to me the parts I was given were not the right parts. So now I have go to a different Oreillys across town and return the cv axles and hope they have the ones I need... and make sure they are right ones. Very frustrating.