Opodo

I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated:
Personal item — Included
Cabin bag — Included
Checked bag — Not included

After the booking was completed, the cabin bag was not included in the issued reservation.

I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page.

Instead of properly investigating the issue, Opodo repeatedly sent generic template responses.
They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint.

They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase.

Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included".

This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities.

My advice is not to rely on baggage information displayed by Opodo.

Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible.
They behave like a true scam, selling services that do not exist!

I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email.

Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly.

In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!

Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.

OPODO PRIME SCAM ALERT

Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying.

First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints.

If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam

It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines

Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock!
Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated.
Government should be strict with such misleading company to operate.

Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back

I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case.
1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did.
2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change.
3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund.
4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers.
This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.

My experience with this car rental service was absolutely terrible and unprofessional.
I booked a car online, completed the process, and waited for confirmation. I never received any email confirmation or a reservation number. This immediately caused concern. Despite this, I arrived at Curitiba airport at the specified time only to be told that no reservation was available under my name. I was stranded and had to make last-minute arrangements at a much higher cost.
To resolve the issue, I contacted their customer service chat, which proved to be completely useless. The agent provided no solution and simply reiterated that they could not find a reservation.
The biggest issue is the aftermath: I never received the car I paid for, and I have still not received a refund for the money charged. This company failed on every possible point: confirmation, delivery of service, customer support, and financial processing. Do not book with them. Booked a car, never received an email confirmation or reservation number, arrived at the airport and the no car was given to me as the reservation was not available.
No evidence of reservations was sent

I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.

This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever

We should all write a letter to him and to UK and EU consumer rights agencies and urge them to take action! These crooks continue stealing from people because we let them! https://www.phocuswrighteurope.com/whos-coming/speakers/2019/dana-dunne

I booked a Wizz Air flight through Opodo (Booking ID: *******3896, Wizz Air code MW2SUA). The airline rescheduled the flight, and I requested a refund directly with Wizz Air, which they approved. Months later, Opodo has still not returned my €300. I've sent them all required documents, including the Wizz Air invoice, but their "support" only sends generic replies and keeps delaying. They are clearly holding customers' money for as long as possible. If your plans change or the airline modifies your flight, don't expect Opodo to help. Their app and website make it hard to reach a real person, and their so-called "guarantees" are meaningless. Avoid this company - book directly with the airline to protect your money and your sanity.

Be careful when booking via Opodo – misleading discount trick cost me €89.95! While booking a flight through Opodo, I was offered an additional discount. What I didn't realize was that I was unknowingly subscribing to their "Prime membership." Without clear notice, €89.95 was charged to my account. Opodo makes it seem like you're simply activating a one-time discount, but in reality, you're being silently enrolled into a subscription service. The process is designed to mislead you. After many hurdles I finally reached customer service – but they clearly participate in this deceptive practice. I was offered generic, meaningless responses and no real solution. I was not taken seriously and felt deliberately strung along. I feel completely deceived. This is not an honest or transparent way to treat customers. Be warned – you could easily lose nearly €90 on something you never knowingly agreed to.

Disaster.
I booked my return flight to Tunisia through Opodo four months in advance, with the original departure scheduled from Gatwick Airport. On the day of my trip, I discovered there was no such flight. At the airport, I was informed that my flight was actually scheduled for the next day from Heathrow, not Gatwick. I had to return home and travel again the next day to Heathrow. Opodo never informed me about this change.
The return journey was even worse. My return tickets were canceled without any explanation. I had to purchase new return tickets for myself and my son at three times the original price. Again, no communication from Opodo regarding the cancellation.
I fought for a refund, and after nine months, I finally received a partial refund.
Conclusion – Never again with Opodo.
Opodo Customer Service – utterly useless.

Thieves, sons of $#*!3s, they charged me for a Prime subscription without permission. They won't refund the money and it's impossible to contact them, apparently they do this to everyone, be careful

I made reservation via opodo and I received email just few hours before rental that my reservation is cancelled due to vehicle shortage. I haven't received full refund till this date! They avoid picking up phone, they don't reply your emails just keeping ignoring you.

Abusive, non-transparent, unclear, hidden way to trick customers into buying the premium annual subscription.
Also there is no way mentioned in the emails of how to cancel the subscription. This is forcefully triciking customers into spending on unwanted services.

NEVER USE THIS SCAM COMPANY!
Booked a £459 3 night stay in the Philippines,when I got to the hotel,the receptionist told me the hotel was full and had never even heard of Opodo!
Not only that Opodo took £89 from my account for Prime membership!
After numerous phone calls to an English number,I was promised a full refund within 72 hours! I even phoned back to make sure and was told a full refund would be paid for the hotel booking.
It is now 11 days later,I am home,no refund and still fighting to get it!
Also I have had heated conversation with Opodo Prime,they have told me that I cannot have my money back as being a Prime member,I had £120 off my hotel booking! A hotel booking that was never made!
NEVER USE OPODO!
YOU HAVE BEEN WARNED!
ITS A MASSIVE SCAMMING COMPANY!