I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
Opodo's checkout process is one of the worst I have ever seen anywhere. You are constantly bombarded with a minefield of vague and unclear upgrade options.
Their strategy seems to be to try and trick you into picking some upgrade options somewhere to increase the price of your ticket. Stay away!
Am cumparat bilet de avion acum un an.dupa un an îmi iau bani din cont.de ce?nu pot lua contact cu ei in limba română.
Worst fraud company. They charge £59.99 of subscription without any information and they said it's non refundable. $#*!ing joking. I even don't wanna put 1 star.
Had a flight cancelled by the airline from Valencia to Lisbon under booking *******4914 and to this day I'm battling to get my money back. Called numerous times, sent numerous emails including the CEO Dana and I am still waiting nearly a year later. Please AVOID this company AT ALL COSTS. They are ok if you don't have any issues with your travel but if something happens to your flight or holiday you won't get your money back. Their HQ is now based in Spain and no longer part of the ATOL Protection scheme leaving the UK consumer powerless. Check reviews and forums before booking.
They seem to have 2 Trustpilot set of reviews now so PLEASE PLEASE check before booking your holiday. This company is scamming customers. They keep blaming the airline for not passing the money to them, excusing themselves from the transaction. Please protect your mental health, family and your money. I will now be taking this to the small claims court.
Booked a car, payed for prime insurance. End of the day I was late to the desk and haven't got the car neither any refund or discount for a new booking. Stuff by the desk wasn't interested in helping or solving the issue. Great start of the holiday.
- Booked a flight via Opodo and short time before the flight, they notified me about the flight being cancelled. Interesting enough, the airline never cancelled the flight, probably Opodo just sold seats they did not have. I also had to book another flight on my own and having to do that just a few days before the flight date, I do not need to mention how expensive that was.
- 2 years later and NEVER received my money back, regardless of how many times I requested it. Time lost doing so should not even be mentioned as their customer service would never respond to your chat if you use "Refund" as a reason. If you use something else, they will say that you reached the wrong department and they will transfer you, and nobody will answer.
- Only once I managed to get an answer from them saying that I should request that from the airline and that being said, they will close the ticket because they consider it solved. Needless to say, airline's feedback was that if you booked via 3rd party, that party is the one that is in charge with paying you back the money.
- There are so many social media groups where people are complaining how they never got their money back that actually makes you wonder how is it that this company hasn't yet been closed by the authorities and the owners arrested. It is a very-very shady one.
They're a scam! Don't be tempted. You'll get their "free month" membership plan, but really, they charge you for the entire year in advance and refuse to refund upon cancellation. They will however cancel your membership - without a refund. Not worth it, big scam. Stay away.
Not happy with service. Kept calling me a lier and refused to help me. All I want is my refund which the company is liable for as I received NO contact from them to inform me of flight changes.They lie to say they contacted me on my BIRTHDAY March 31st but this is NOT true. No contact was made and NO Email received. I am very upset with this company as they left me stranded in Kathmandu Nepal. I then had to pay another company to get home. I will never book with Opodo again. It even still says that the flight is leaving at 20:20hrs but it left at 18:00hrs! Proof in picture. Would NOT recommend using this company as they will take your money and mess you around just like they did to me and many others. 4 times they changed my flight to Nepal and not once did they tell me about the flight changes for my return flight. All they say is not liable for a refund as part of airline policy. They won't help you. Don't book with these people.
Ho acquistato un biglietto flessibile per San Francisco con e-dreams/opodo. Ho chiesto un cambio data 4 gg prima della
Partenza: impossibile ottenerlo. Ho impiegato ore a parlare con operatori incompetenti al telefono (ciascuno di loro mi metteva un'ora in attesa al telefono e poi concludeva che non riusciva a fare il cambio ma che il cambio era un mio diitto!), chatbox scandalosa. Per non parlare della presunta app con la quale millantano che l'utente possa effettuare il cambio da sé: la richiesta viene ignorata. Ogni operatore dispensa info diverse. Alla fine non hanno cambiato le date e ho perso il volo, nonostante abbia impiegato ore al telefono, inviato decine di email, solleciti e reclami e fossi garantita da una polizza di flessibiliá.
Diffidate e acquistate tramite le
Compagnie aeree. Sono dei truffatori.
I hired a car through their website only to find out that after I had made my payment there was a £1205 deposit to pay on a credit card when I don't have a credit card so I tried to cancel and they tried to charge me more than what I had paid for the hire this is a joke considering I'd only made the order an hour before
So after opodo looked at my review they decided to put the blame onto the hire company and to contact the hire company when this was the first thing I done the hire company informed me that any refunds would be down to the 3rd party opodo I highly advise anyone to stay well clear from this booking site the customer care is awful and lots of hidden charges plus after my review they are still emailing me trying to sell me products
Avoid Opodo at all costs, especially their Prime membership.
I am an Opodo Prime Member and booked 4 flights with BA through Opodo.
BA cancelled the outbound flight on the night we were due to travel and waiting in the airport so my party had to travel from Heathrow to Stansted and travel with Ryanair to reach our destination. More cost, more inconvenience.
I raised this with Opodo next day to get my refund who told me to contact BA. I contacted BA who told me to speak to Opodo.
I am due a refund which should legally take 7 days, I'm then told it will take 30 days, I'm then told it will take 8 weeks and I'm then told it will take 10 days. Go figure.
I have been told the refund has been requested but nobody can provide any evidence to this effect, all I have is an online chat and call agents telling me that is what they can see, but they can't tell me when it was requested, when it will be paid or how much the refund will be.
Effectively, this is all a scam as the airline keep your money for as long as possible and Opodo renege on doing the decent thing which is refund their customer (me) whilst they seek the refund from the airline. However, they can't do this as apparently Opodo don't know how much BA will give them back. In short, what you pay is not necessarily what you get back.
It's a pretty good scam.
I also discovered that since Brexit, Opodo moved their HQ to Spain so they are free to operate with much lower standards now that they are no longer a UK based/owned company. Wish me luck getting anything back at this rate.
Further to this, I have since booked other travel elsewhere due to my concerns with Opodo (once bitten twice shy) and I discovered that booking direct was much cheaper than the so called benefit of being with Opodo.
Therefore, the Prime membership is more like a set of shackles and its makes things harder for you to resolve matters when things invariably go wrong.
In short, look at the negative reviews on here for Opodo because I believe the majority of complaints are by decent people like me who paid a small amount for a premium service but actually got hoodwinked into a scam that not only leaves you out of pocket but also on your own when things take a turn for the worse.
Come on Opodo, just do the decent thing and give me my refund on my flights.
One of the "ostensible cheaper" service. After booking I faced with extra "eDreams fee" which in addition was not refundable. And finally when the airline canceled one of my flight, had to wait half of year for a refund!
DO NOT USE OPODO TO BOOK YOUR FLIGHTS! 1 star is not low enough for the terrible customer service we experienced with Opodo. We arrived at the airport to find out there was a £110 charge with Ryan Air because Opodo had not provided the correct email address. After requesting a refund from them they denied this saying that we should of contacted their customer service line. This was on a Sunday and the customer service helpline for Ryanair and Opodo were closed so there was no way that we could contact anyone. Absolute rip off! DO NOT USE THEM!
The company will offer you a discounted flight; however, they will sign you up for prime membership and charge your credit card without your consent. Then it will take hours to speak to customer service and cancel the subscription you didn't sign for. You will be promised to receive an e-mail confirmation of the cancellation and to have the charge reversed in 10 to 15 business days. I don't have high hopes that Opodo will reverse the charge. For that reason, I disputed the transaction with my credit card provider.
Usual trickery of marketing tactics. They will advertise that only for few nominal extra money one can upgrade to a flexible ticket with free of cost change of date and no airline fare difference. But then comes the term and conditions which is obviously not mentioned along with the advert that it is only valid for 1 way travel that too till 24hrs before your first travel date. So basically not applicable on your return date. When one complains their usual answer that the terms and conditions were emailed to you. Yes they were but only after purchasing the flexible tickets and paying extra.
Again they will advertise as to take up prime membership for cheaper tickets but if you want to cancel then it is difficult to find the cancellation process.
One can get cheaper tickets on other websites and also without buying any memberships. Do not waste your hard earned money with this websites as you will feel cheated.
Hired and paid for a car. Booking confirmation said I needed driver's license and international driver's license (if applicable). No details of what "if applicable" means and having travelled extensively in multiple countries for 20 years I assumed this would only be for a license from less reliable countries (not Australia) - I have never needed it before...
They refused to give me the car, refused to let me transfer to my wife (who had an international license) and refused a refund. Criminal in my opinion.
NOTE - I walked 20m to another car rental company who were happy to give me a car on my Australian license so it is not a legal requirement, just a way for them to scam unsuspecting tourists. Wish I could give it a negative star rating
I have been charged for the last two years £59.99 membership fee for Opodo prime without my authorization. Although we have purchased a flight ticket from them 3 years ago and entered the prime free membership trial. However we were not informed that the automatically membership fee of £59.99 applies for then onwards. I have tried to contact the company in anyway possible, but there is no phone or email address for their customer service. This is a daytime rubbery for the service we never used ever since. The information on their website is really poor too and the online virtual chat with "kris" is absolutely useless too.
Do not use company opodo, with them easily and quickly only during the sales stage. Further, they only imitate customer assistance. If you have problems through no fault of your own, you cannot contact them, either by e-mail or by phone, their website is useless just to spend time. The airline I was supposed to fly cancelled the flight and sent a refund of €353 opodo 15 days ago. Opodo has not yet transferred money to my account, this is just a deception used on the Internet
If I could give zero stars I would...i booked flight and received confirmation email, today I open app and I saw that my flight was cancelled. I called them to find out what was a reason, and they told me it was cancelled by my bank. Just wondering how they can send confirmation email with flight details and refence number, if they didnt get money?
Highly dont recomend this company!
Horrific! Booked a place to stay in Ericeira, arrived, had no contact details at all, just an address, could not get in and no info available at all, had to drive back to Lisbon and book a B&B with two small kids, thankfully we hired a car, if we'd had a hotel transfer we would have been left on the street overnight!
Opodo didn't want to know! I booked somewhere else through 'booking.com' who I've never had a problem with. New place was great.
On return to UK, I spent hours trying to get through and explain my complaint to try and get money back, after numerous long message threads explaining the issue, all they came back with was, 'the accommodation gave ample details, we should have contacted them! How could we have with no phone number, email or contact at all. JUST THE ADDRESS!
I absolutely hate Opodo! I will never use this travel again!
