I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
Booked 2 tkts with a non-negligeable discount vs the airline disclosed fare. What a mistake! Once your money is collected, you are on your own for a terrible ride. Totally inexistent customer service. Prey that you don't need any amendment to your arrangement. Once, never again!
Opodo scammed me of 2,700 pounds and want me to pay extra $4,000 for the same flight.
I booked a flight on 29th of September from Maryland, USA to Lagos Nigeria, the flight has a stop in Amsterdam and because I don't have a transit visa we couldn't use the flight and I immediately contacted OPODO to let them know, they couldn't do anything and told me to contact the airline myself. The airline was KLM. I was wondering why Opodo wouldn't contact the airline because they were the one that booked the flight and not me, but I contacted KLM and KLM was so helpful. KLM told me they would postpone the flight till next year for me without paying a dime but I should contact OPODO and tell them to contact them, I contacted OPODO but OPODO want me to pay another $4,000 for the same flight. I asked them why do I have to pay, why not contact KLM so they could resolve the issue for free, why ask me to pay another $4,000 then they hung up on me!. That company needs to be shut down for real...
Booked a ticket from them which got cancelled & on the top they charged me £69.99 for the prime subscription which i never used, you cant even cancel your subscription as it wont give you any option.
And if you get it by any chance then their rubbish system wont allow you to do it.
They are modern day thieves
If I could give them no stars I would. After just over a week of our flights been cancelled we still haven't recieved a penny back. We booked through opodo as we had heard great things but what a disappointment. Our flight was cancelled 20minutes before take off. No fault of opodo but I expected them to help/refund us something. We were prime members. Made no difference. We paid cancellation fees when booking. Made no difference. We even told them what the airport/airline told us to do. Made no difference. Overall I will never use this company again and anyone that goes to will regret it if something happens to their holiday through no fault of there own. Just shy of £900 we have lost and all we recieved was an email apologising as the airline hadn't got back to their email and there was nothing more they could do regarding the matter. Laughable is an understatement.
I bought the ticket throught not willingly Opodo, after i wrote down my information and paid with my card the flight was confirmed and should only wait few minutes to process my ticket
I waited 4 days and still they didn't processed anything but ofc they charged me for tickets, ofc i missed a flight and made a fool of myself at the Airport.regarding the reviews from the rest of the people this company should be BANNED for good.
No refunds under any circumstances. Cancelled flights, hotel amendments, nothing to do with them ever
I booked a flight through Opodo for Ryanair, bad combination anyways. In my case, the online check-in did not work, neither through Opodo site or app, nor through Ryanair. The reservation number for my flight could not be found on Ryanair, I couldn't reach any custom service, paying 55 Euros extra, although I could prove everything with shot screens. I feel ignored and not taken serious with the problem Opodo made for me. It IS a scam. Trying to reach any service mail, but now my mails ‚can not be delivered' for some reasons. Don't use Opodo.
This made by pig pakis and indians running this scam where they canceling tickets and than making you to buy tickets with doable price. Avoid opodo and pegasus by all cost. Value your money!
This company is a scam! They rob me selling me a ticket fake. Careful! I have already reported it and I hope these criminals are caught
I never used Opodo, nonetheless, they took 74.99€ from my bank account. They aren't supporting in clearing this up and helping me to get my money back. The worst customer service I interacted with so far
Opodo and their insurance partner company eDreams have the worst customer service in the world! If you buy an insured ticked, don't ever expect to see your money back, because you won't! However, they will make sure that you lose tons of your time and nerves while they are shifting responsibility, making you talk to idiotic chatbots until you go insane and finally give up, letting them keep the money they owe you, so you can have your peace of mind again. This is criminal and I am wondering how much money they stole from their customers so far. Probably billions. Criminal companies both Opodo and eDreams. STAY AWAY FROM BOTH!
You are invited to spend 30days on free OPODO PRIME PLUS account but after 30days you will be automatically charged for 60 EURO.
After my complains Opodo helpdesk reached me and annual fee was returned back to my bank.account.
THANK YOU Opodo!
Booked a flight with Opodo and this is the email I received 2 days later ( original email but the names and booking is removed:
Dear customer,
With regard to your booking reference (*******) with Opodo
We are contacting you to inform you that, while processing your booking request, the price of your flight(s) has changed to 346.32 EUR.
We operate on a live availability system which means that we are unable to guarantee a fare until the booking is made, payment is successfully completed and tickets are issued.
We understand how frustrating this can sometimes be. To help you get this resolved as quickly as possible, we wanted to let you know your options:
Go ahead with your booking by paying the difference of 70.25 EUR by credit/debit card within 24 hours
Cancel the booking and receive a refund by providing your bank details via our Manage My Booking section
Please the Manage My Booking button below.
If you would like to complete the payment for your booking, please contact us as soon as possible
(I emailed the costumer service and no reply)
My flight was cancelled by airline on Monday 28th August 2023. Opodo are not interested in listening or assisting in anyway. If you send a complaint within minutes you get a standard rejection letter. In other words they don't even bother looking at your complaint and/or email. I never cancelled my flight, the airline did. The airline said im entitled to my refund, but Opodo don't even want to listen.
Don't ever book with them. Disgusting, dismal, terrible service
Opodo left me with a 7 year old and a baby with no flights in airport for nearly 24hrs.
My original booking was,
Outbound - Edinburgh to Fuzhou via Shanghai & London
Return - Fuzhou to Edinburgh Via Shanghai & Amsterdam
The return flight was cancelled according to Opodo by the airline and I awaited a confirmed alternative. This was in the first week after I travelled. I got no such response and when I chased this several times Opodo stated they had contacted me via telephone. This was not the case.
Opodo confirmed the alternative flight on the 5th August from Fuzhou to London Via Shanghai was the only one available and they were waiting on the airline (China Eastern) confirming this. I pointed out my final destination was Edinburgh but Opodo stated there was no flight to Edinburgh and only London. I asked to check for Glasgow and again none available. I then asked opodo to check for a 3-week period for any flight to Edinburgh to be told none were available? This is ridiculous in a three-week period I find it hard to believe as I checked Opodo website and there were flights available to which I pointed out to Opodo.
I waited for confirmation on the proposed change and i got none except an email stating Opodo tried to contact me which again was not the case. When i contacted Opodo they stated the airline (China Eastern) came back with an alternative on the 6th August but again to London. I again stated my final destination was Edinburgh and to be told no flight was available. I also queried when I asked about alternatives to the 5th August to be told non were available and suddenly one is available on the 6th August albeit still to the wrong final destination. I then had no choice but to book flights from London to Edinburgh and pay for these.
I then travelled on the 6th August via Amsterdam and Opodo had only allowed for 2 hours between flight's and I had to recheck my bagage also. This was clearly not possible as my flight was to land at 18:30 and my flight to London was at 20:30. My flight from Shanghai was delayed and therefore I missed the London flight anyway. I contacted Opodo and they stated contact the airline (China Eastern). I contacted the airline (China Eastern) and they stated contact Opodo. I might add that the airlines local offices were closed and the 24-hour line was in Shanghai and did not have international calling as i was not in my home country. I had to get someone else telephone to call them. I was then abandoned in Amsterdam overnight with a 1-year-old and a 7-year-old child. I had nowhere to sleep and no food, water etc. Opodo then stated we have sent a request to the airline and can take 72 hours!
Opodo wanted me to wait 72 hours in an airport with no assistance from Opodo or the airline with two children and nowhere to sleep. Opodo could only answer sorry for any inconvenience. That is really unacceptable. I waited until the next morning and contacted Opodo again and they stated they would call me back in 1 hour. I was still waiting for that call!
I had no choice but to arrange my own alternative flights from Amsterdam to London at considerable cost.
Opodo should be ashamed that they abandoned a woman with a 1-year-old and a 7-year-old in Amsterdam with nowhere to sleep, Food, Water etc and to be asked to wait 72 hours for a response from the airline. The response from Opodo was I am sorry, but not much else is unsatisfactory.
The responses from Opodo were un acceptable and that I had to keep contacting Opodo numerous times as they kept saying they tried to contact me were clearly false.
They did not refund my ticket.
I called them many times but still the people who I talk with are not competent.
I booked two flights. Both of them were cancelled. I had to fight for a refund. They kept my money for weeks (and I'm still waiting). And despite not taking any flights I booked, they charged me £80 for the privilege. I would love to know from opodo what I received for the £80? Absolute joke. I have spent three hours on the phone to attempt to get a refund and have been met with rude robots. No refund has arrived yet for tge flights. Never use this company.
Soul destroying experience. I can usually detect scam vibes but these guys took my money for a flight they couldn't book because the airline has blocked them. Do not trust the prices. This company send you in circles with no resolution and no human contact. I have had to buy an entire new flight. They are a scam and the good reviews are likely planted by them. They are a sophisticated scam so don't be fooled! Book direct with the airline or provider!
Total Scammers. Cant log in to my account so you cant cancel prime membership. Was very happy until i tried to log in to buy extras with my prime membership. 2 weeks on still cant log in. Prime says calls answered in under 1 min. Not true. Total scam in my eyes will never ever deal here again
Ripping of people, no refund, and also they resell my tickets I bought for my wife@ Son, had to cancel because of pregnancy,
Never use anymore
