I booked a return flight Amsterdam–Alicante for 5 people via Opodo, choosing the most expensive flexible tickets and even signing up for Opodo Prime. What they don't tell you is that all changes or cancellations apply to all passengers together and only ONE change/cancellation is possible. These crucial details are buried deep in the fine print. Furthermore, after making the one change, Opodo unilaterally changed our flight on the new day from 12:00 to 17:20 and after weeks of waiting for this "internal Call Request" claimed I had "approved it over the phone" — which is false. When I asked for proof of this call, they said it I would have to submit this Call request on their site and it would take 6–8 weeks for me to receive, long after the flight! I still have not received it, 2 months after this, again empty, promise. Customer service is more than appalling: endless hold times, agents barely speak English or Dutch, and all they say is "company policy." I lost money, lot's of energy, and half a day of my trip. Advice: Always book directly with the airline — Opodo is a scam and the so-called flexibility is pure illusion.
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Opodo Reviews Summary
Positive Highlights
- No positive strengths were mentioned in the supplied reviews.
Negative Highlights
- Unauthorized Opodo Prime charges occur and refunds are difficult to obtain.
- Customer service is described as unresponsive, with long wait times and generic replies.
- Advertised benefits like Best Price Guarantee and flexible tickets often fail to deliver.
Most commonly discussed topics
The most helpful reviews behind these summaries
I've had multiple terrible experiences with Opodo and especially with Opodo Prime. The "benefits" they advertise felt like false promises in my case. 1. Best Price Guarantee: I was entitled to a refund but had to spend hours on phone calls and email chains to get it. It was extremely stressful, and it genuinely felt like they tried everything possible not to pay what I was owed—though they eventually did. 2. Prime Cancellation "Guarantee": They advertised guaranteed cancellation of two flights with an 80% refund, but when I tried to use it, they refused and instead charged me a large amount for a flight change. 3. Passenger Name Change: I paid £23 for a name change and later discovered they never even contacted the airline. More wasted time and now I'm chasing a refund. 4. Customer Service: Repeatedly poor. Long waits, no updates on ongoing requests (so I always had to follow up with them), inconsistent answers depending on who you speak to, and multiple instances where it felt like they were trying to avoid providing the services they promise to Prime customers. This whole experience has wasted so much of my time and caused needless stress. Based on my experiences, I strongly recommend avoiding Opodo.
I used opodo in 2024 to book flights. I did not realise I had signed up to an annual £90 fee until I saw an email reminder this year (2026). I filled in their online form two weeks ago (early Feb 2026) to claim back the fee for 2025 as I hadn't used their service - but have had no reply. Be warned! They bombard you with advertising emails so it's easy to miss the renewal email. Plus, our flights in 2024 were delayed and opodo passed on our details to 'Air help'. This sounds benign but actually is a scam as they take 33% of refund claims! It's very easy to claim a refund from the airline directly. In short, I found opodo unhelpful and disingenuous. If you use to book cheaper flights then cancel any subscription immediately afterwards. They're not out to help you but just want to help themselves to your money!
I booked a flight through Opodo. During the booking process, Opodo's baggage allowance screen clearly stated: Personal item — Included Cabin bag — Included Checked bag — Not included After the booking was completed, the cabin bag was not included in the issued reservation. I contacted Opodo and supplied screenshots. I later also provided an uninterrupted screen recording reproducing the same problem: it shows the selected flight, the baggage screen stating that both a personal item and cabin bag are included, and then continues through the booking process to the final payment page. Instead of properly investigating the issue, Opodo repeatedly sent generic template responses. They even advised me to check the booking confirmation to see whether the baggage was included — despite the difference between the information shown before payment and the final confirmation being the entire subject of my complaint. They then demanded a timestamped screenshot of the final payment page from the original booking. No ordinary customer would think to take screenshots of every checkout step before discovering that the final reservation contradicts what was displayed during purchase. Their responses repeatedly ignored the evidence and suggested that I may simply have selected a different fare, while failing to explain why their own booking interface continues to display the cabin bag as "Included". This handling appears designed to exhaust the customer rather than investigate a documented problem. I am escalating the full correspondence, screenshots and recording to the relevant European and Spanish consumer authorities. My advice is not to rely on baggage information displayed by Opodo. Record the entire checkout process, carefully compare the final airline confirmation, and book directly with the airline whenever possible. They behave like a true scam, selling services that do not exist!
Just received notification from tesco credit card that opodo prime had charged me £99.99 for a travel membership that I did not want. I called the Indian call center and they told me that they could not cancel or offer a refund. The payment was pending on my credit card. They offered a 50% discount. I said that a refund was all I wanted as I had no plan to travel. I called tesco credit card and they have blocked further payment being made to opodo. I have asked they tesco bank team to request a refund. Do not use opodo as you cannot cancel. Really poor. Nothing more than thieves. I will update if I get a solution as an update Tesco credit card got me a full refund. So this is the route you must take if you want your money back
Unfortunately, while searching holidays, I ended up with Prime Membership by OPODO. They took money from my account which was big shock! Cancellation request NOT accepted, Keep charging from my Account. There is NO WAY you can disable or STOP payment going out of your bank account. On their website, there is no any option to cancel. Keep ringing them. Automated Tape makes you feel frustrated. Government should be strict with such misleading company to operate.
This is really the worst of travel agencies. I paid 3500 pounds for a ticket and had to make a change, because of an unforseen medical circumstance. In the app I requested the change, and was told I could make the change for 170 pounds. Very reasonable, I accepted it. Then I got an email saying actually it would be 2,000 pounds. The followed a long four days, with seven long distance calls, over and over again without being able to even accept or pay the aburd price. I would call go over what I wanted ( again and again) and I was told over and over, someone would call me back. Once someone did and they sent me a payment link. I tried three, three! Different debit and credit cards, and none would be accepted. My ¨review" "collapsed", so once again I asked for the change. This time it came back, that I would have to pay 3200 pounds. It seems to me that this is very much a scam. There was no intention of reserving until they managed to push the price to the Moon. Terrible experience. Probably the worst ever
It's the biggest scam ever. They didn't refund the money for the best price guarantee. Didn't call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
Opodo is the worst travel-related customer service-related experience I've ever had. This is the kind of company which takes advantage of customer's unawerness. Customer service is a parody of customer service - they are unreachable, and at the end they only copy-paste identical answers without referring to customer's request.
OPODO PRIME SCAM ALERT Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying. First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they've closed their Twitter support and left Resolver just to hide from complaints. If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
Avoid! Opodo provide old terms and conditions and I was forced to purchase extra insurance - that costed me 274£. I was told by Opodo customer advisor that I can claim it back as it was obvious mistake made by Opodo. Service provider informed Opodo couple of months earlier about changes but they didn't update t&c. Horrible customer service.
Opodo messed up my booking by not including hold luggage when I had paid for it. I was told to pay for it at the airport and claim it back. I have been trying to get my refund now for 4 months! I even got an email in November saying that my refund would be made in 10 days but still nothing. Their "Customer Service" is shocking and I will NEVER deal with them again and suggest you avoid too
Awful company to deal with, when you get a problem, they don't help, all they say is wait, wait, wait! They say you need wait 30 days, 30 days goes by and nothing, you chase them, they then say you need to wait 90 days after the trip, 90 days goes by, nothing! Having verbally agreed a full refund, we are now 18 months later (yes 18 months) and still nothing. Not one update, not one call, email or message. Awful company, don't use them unless you can guarantee no issues. They hide behind the airlines and state in their T&Cs that your contract is with the Airline and not them!
Awful company to deal with, when you get a problem, they don't help, all they say is wait, wait, wait! You need wait 30 days, 30 days goes by and nothing, you chase them again, you need to wait 90 days after the trip, 90 days goes by, nothing! Having agreed a full refund, we are now over 8 months later and still nothing. Not one update, not one call, email or message. Awful, don't use them unless you can guarantee no issues. They hide behind the airlines and state in their T&Cs that your contract is with the Airline.
Avoid.
Hire car no show Antalya airport
Uncontactable
Desk closed (mid afternoon)
Office telephone number closed
Recieved a watsapp message once at the hotel about the hire car. Assuming internet connectivity on landing.
Refunded and then refund taken back out of the bank 3 months later
Do not use
Left at airport travelling alone with a 9 year old.
Beware of Prime operators
If you are answered by operator Sunama - put the phone down and try again until you get someone else - I phoned in today to cancel my Opodo Prime membership before the 15 day free trial period ended.
I thought I had specifically explained that I wanted to cancel the subscription and cancel the direct debit. Then I received an email she had taken £44.99 out of my account. Maybe they use foreign call centres on purpose to trick people with their broken English and fast talking to trick people into something they specifically did not want🤔🤔🤔🤔. Plus the next day they took another £69.99 out of my account 🤬🤬🤬
Most incompetent and useless company ever. Stay away, I would never use them again. It has been over 4 months waiting for a solution and still waiting...
It would have been a good idea to have read some reviews before choosing them. I didn't. I choose them because of the price. Big mistake. Finally I have paid more, not mentioning horrible interaction with their so-called "customer service". In few words, for arcane reasons they failed to perform online check-in on my behalf for the return flight and airline company charged me 50 euros, peanuts comparing to what you can find reading other reviews. No answer to my complaint until I decided to write a review. And the answer was almost funny, they pretend it was my mistake as I didn't contact them before flights, completely false statement. Take care guys, with Opodo cheaper can mean more expensive, not mentioning complete lack of concern regarding customers.
Appalling. They just robbed me of £70 for an account I haven't used since 2022 which auto-renews. I called to cancel and get a refund as soon as I got the email, and they said it's impossible to refund. Absolute joke. The person on the phone was awfully disrespectful to me and spoke to me like I was an idiot when they are not following basic rules that literally every other subscription company uses: send an email a few days before auto-renewal to allow people to cancel. I have never seen such appalling customer service.
Not transparent. I felt tricked.
I paid about £40 more for the Opodo Super Flex ticket which allows some flexibility for changes / cancellations. Two days later, they inform me that another £89.99 would be debited from my card unauthorised.
The reason they gave (very complex and makes no sense) is that at time of purchase I was auto-discounted £49 for their 'prime discount'. They said that because I had a similar prime discount from them on one occasion 3 years ago (which I don't remember), I was no longer eligible for the auto £49 discount. And so they were debiting me for £89.99 for a membership fee for a year that would permit the £49 discount.
They are refusing for me to either cancel their membership fee of £89.99 and pay the £49 discount, now that their non-transparent sales methods are exposed. They are also refusing for me to cancel the tickets, on the grounds that they are now more expensive than what was apparent at time of purchase.
If their can detect a customer as a returning customer after the sale, surely their technology can identify the customer at the point of sale so that the customer will be aware of what they will be charged.
I recently had a deeply disappointing experience with Opodo that I feel compelled to share. If you are considering using this service, I urge you to think twice. Here's why:
Unauthorized Prime Membership Enrollment and Charges
Despite carefully opting out of their Prime membership while booking, Opodo signed me up anyway. Worse still, they charged me twice without my consent: £59.99 last year and £69.99 this year. This happened without any clear warning or permission, which is nothing short of a deceptive practice.
Difficulty in Canceling Prime Membership
Attempting to cancel this unauthorized membership turned into a nightmare. Opodo requires you to call them directly to cancel Prime, a process that's deliberately made as difficult as possible. When I finally got through to an agent, I was told I would not receive a refund for the unauthorized charges. They offered only to cancel the membership moving forward, which felt like adding insult to injury.
Misleading Prime Membership Benefits
Opodo markets their Prime membership as offering the best travel deals, but I found this to be misleading. I easily found cheaper options on other, more reputable websites. Their claims of savings are false, and the supposed benefits of Prime membership are, in my experience, nonexistent.
Questionable Reviews on Trustpilot
The positive, 5-star reviews on Trustpilot appear highly suspicious. It's hard not to believe that these glowing reviews might be fabricated by Opodo's own staff to lure unsuspecting customers into their trap. The contrast between these reviews and my own experience is stark.
A Final Word: Avoid at All Costs
Opodo's practices are nothing short of a scam. They lure you in with promises of savings, only to charge you annually for a membership that offers no real benefits. Their customer service is abysmal, designed to frustrate you into giving up on getting your money back. It's shocking that a company like this is still operating.
If you value your money, time, and peace of mind, I strongly recommend avoiding Opodo altogether. There are plenty of legitimate travel booking websites out there that offer better deals, transparency, and respect for their customers.
The tickets that I've bought through them required checkin in personally in the airport causing a major time waisting. The prime membership contact center agents are just useless, they don't posses necessary information and always try to lie their way out of the situation. Really really bad experience
I recently used Opodo in June and despite cancelling the trial over the phone 10 days before the expiration date, Opodo took the full charge for a prime subscription from my card and now refusing to refund stating it is my issue.
The customer service has been appalling, I have had to send chaser after chaser emails as when you speak to the team on the phone you are made out to feel like a liar and guaranteed an investigation to get a phone call back within 2-3 days from management level. I am still awaiting this phone call.
If they actually listen to the recording its is very clear that I did in fact cancel and a refund is indeed required, but they are quite happy now that they have the money in their account to ignore any facts or information sent to them and pass off the blame as mine.
Be very cautious if using this company I would not recommed!
This is actually a scam!
We booked a "flexible" Ticket which says that you can change flight date etc. anytime. Once I changed the flight date, they told me I need to pay 321 EUR more cause we need to pay "change fee" -> VERY FLEXIBLE
Never again!
I bought ticket from London to Istanbul 11/07/24 so I gave them my credit card details for ticket prices so next day they used my credit card details for £89.99 prime member cost with out my permission, I called them and explained to situation so they only said sorry, didn't pay my money back, I will go to for my legal right.
My strong advice, stay away from opodo company because they can use your credit card details with out your permission.
Halit Somer Ozdemir
AVOID THIS COMPANY AT ALL COSTS!
Cancelled subscription 3 months prior to renewal by phone. Customer service kept informing us of all the benefits. After 60 minutes on the phone, insisting we wanted to cancel. They agreed. Also cancelled subscription via their website. In June they took a renewal payment (even though cancelled subscription!)
Have now spent over 5 hours (over the course of 6 phone calls) attempting to get a refund and been told every time to wait 72 hours and I should receive refund. Nothing received!
Worst customer service, terrible customer care, highly advise anyone NOT TO USE THIS COMPANY!
Hi, I recently purchased a car hire via Opodo. The discount offered was a prime price. It was only until I received my bank statement that I realised that I'd joined their 'Prime' service!
I've just come off the phone to cancel the membership as I feel this is an unethical practice, as if you add the fee to the car hire it would have costed more... Just go to the car hire company direct and avoid this poor service.
Interestingly once you've put your credit card details on their website you have to phone up to cancel.!
Yes, they informed me that I did receive the info. Yes, what an idiot. I guess you do this once.
Perhaps one star is overly generous
Alll the best.
OPODO IS A SCAM IN MY OPINION! You might think that you're getting a cheap flight, but they will automatically sign you up for an OPODO Prime subscription that will cost you £69.99 per year. And be careful, because its on an auto-renew, so unless you cancel OPODO Prime, you'll be billed again next year. Even cancelling the subscription is difficult
USELESS CUSTOMER SUPPORT. STRESSFULL EXPERIENCE!
I have bought 6 tickets from Alicante to Warsaw and made mistake in the date of flight (booked for June instead of July). I called them the same day with the request to change my booking with Wizz Air, which is normally should be with no additional charge and doesn't take a lot of time if you do it directly with the airline. Opodo agent told me that he had written request to the airline and I have to wait up to 72 hour for the outcome ( which I did not receive). Each time I called them each time I received the same answer(we made request, wait for 72 hours). It's been 11 days since I've been trying to resolve my issue with this company. I spent a lot of time hanging on my phone, it took me a lot of nerves to hear the same answer again and again with no outcome for such a simple request. This stressful experience is still going on. I am not sure if they will change the booking, if I can save my money, I can't plan my journey. And yes, I also have prime membership which is completely useless in terms of customer support. It's definitely better to book directly with the airline and avoid such a service.
Do not book with Opodo
They use false information
I had a flight booked which did not exist
I had to buy a new flight
Booked flights, didnt receive boarding passes, spent an hour on call on the way to the airport to no success,
I had to pay for my flights again at the airport (stressful)
Then they took out £69.99 for some membership a few days later
Contacted the fraud team, they have heard many stories regarding Opodo doing this.
Opodo offered me £25 back and discounted flights. Which I found amusing.
Do not take the risk.
