They have no email address so here's my complaint letter to Opodo for all to see instead

Wednesday 6th May 2020
Dear Sir/Madam
RE: Terrible Customer Service
Wow. I cannot quite believe the atrocity that I have had to deal with.
I understand and am fully aware that this has been a difficult and trying time for the entire world as we try and cope with the current pandemic but the service I have been provided with has just been indescribable.
I was due to fly from Bahrain to Dubai Friday April 10 and return Sunday April 12. I waited to call until 3 days before like the helpline requested. 5 days prior to flying I received an email saying the times of the flights had been amended and I needed to call which I did but due to my flight still being more than 3 days at that time, my request couldn't be processed and I was not put through to anyone. I could no longer fly due to the visa restrictions in place (I would have been unable to return to Bahrain as they had stopped issuing visas) as well as the amended times of the flights not being convenient. (I believe the flight was actually cancelled in the end anyway)
After being on hold for over an hour 3 days prior to my flight, I tried contacting through your online portal as suggested but heard nothing. 2 days prior to my flight after being on hold for a further hour I still had no luck getting through and as a key worker, was (and am) still having to work full time hours so did not have the spare time to continue to hold. I got up at 5am on Friday 10 April just to try calling then as my flight was now that day and managed to get through. The gentleman talked me through my options and said the airline (Gulf Air) were not offering refunds but were issuing refund vouchers that I could use on any destination on or before next February 2021 provided I had booked by September 2020. I was told that I would have an email in my inbox with the voucher within the next 24 hours.
Ten days later when I still had no email (I was being understanding by not contacting again as I am very aware how busy this time is for everyone), I called again as I was now in a position to know that I could use the refund voucher to look into finally booking a flight home to Heathrow so that I could see my family. I had to repeat my whole scenario again and after this call, was promised an email within 48 hours confirming my voucher so that I was able to rebook. (I would just like to mention at this point that on this second call, the gentleman I spoke to had said no request had been processed from my first call.)
My company are now in the position to allow me to leave Bahrain and finally get home but I need the airline voucher to book my flight. So on May 5th, nearly a whole month after being promised an email within 24 hours, and two weeks after being promised a second email that never arrived within 48 hours, I put aside an entire day to stay on the phone until this was resolved and I had the voucher in my inbox. I am a polite individual and do not shout or swear. The first two people I spoke to hung up on me/we lost connection. The third one, whom I was sat on hold to as I began to write this, seemed to finally understand that something needed to be done. He started by saying he needs 4-5 hours and then I could call back to which I informed him I was happy to stay on hold until it was sorted and would wait on the phone. I have called Gulf Air who are able to issue refund vouchers there and then but because I had booked through, what I thought was a reputable travel company, I had to go through Opodo. Despite the apologies of the inconvenience and the claims that the company understood' and would do everything they could to resolve this as quickly as possible, I have found these claims to be a complete and utter lie and will look to take it up with WatchDog.
This is the first complaint letter I have ever sent in my whole 30 years on the planet. That is how upsetting and distressing this entire experience has been. As you record calls for quality and training purposes, you will actually be able to hear that I was in absolute tears on my second (and final I continued writing this letter the next day when I was on the phone once again) call due to how distressing this entire process has been. Yet, I still had to make a third call to try and get this all sorted.
After 3 hours on the 3rd call, the final person I spoke to issued me with the following notes on an email: Whenever you decide to call and re book, we will check the latest gulf air price for the respective flight and remove the difference of the amount you paid for your ticket. Rest of the difference needs to be paid by you.'
The next day, I got clearance from my company to go ahead and book a new flight to get me home. The first call lasted 30 minutes before I got cut off during a transfer of departments then the second call after being transferred to a third person, I asked to speak to somebody else because this third employee was beyond infuriating. I needed to book a one-way flight from Bahrain to Heathrow on May 13 which on the 3 hour call the previous day, the lady found the fare and explained the difference of taking off the now open ticket I had (which I never requested) and the outstanding balance basically what she confirmed in the email.
However, on the phone call the day later, I had an obnoxious gentleman telling me that he could not rebook as the fare wasn't unlocked' by the airline. He then proceeded to imply that I was a liar because the lady couldn't have accessed the fare even though she did and that I wasn't listening and although he was "helping me", he couldn't help me, and I would need to call back 3 days later. He finally agreed to transfer me to someone else and I was then on hold for a further 60 minutes before an automated voice asking me to rate the customer service I received kicked in which suggests to me that the obnoxious member of staff has just left me on hold. I am still on hold now as I finish, print and post this letter. (Conveniently your staff members do not give names so I cannot point you in the direction of those that require training in providing good customer service.)
I have never been so angry and upset in my entire life. I would like you as a company to realise what ridiculous policies and level of customer service you provide and I would really like to be compensated for the utter shambles of inconvenience I have been put through. My initial booking was £150.90 I do not want a credit note' because I never want to book with Opodo ever again in my life. I would like a reimbursement and an apology.
When I made my first call, the airline were offering airline vouchers and I put in my request to receive one and was promised to have it in my email inbox within 24 hours, by my 4th call I was told this wasn't possible and that I couldn't even rebook through you.
I hope to hear from you in the very near future upon delivery of this letter.
Regards
A very upset and mistreated customer

I purchased i thought with flybe areturn flight nantes (france)to birmingham(england)for 57 euros price offered the transaction took approx 5 hours the flight out simple the return took a long time during this time i somehow got trasferred to opodo the flight finished up costing me 151 euros, FLY Be have since cancelled both flights they contacted me and said they have refunded 51euros recd THey said they had refunded opodo with 50.72 euros, they were unable to give me an opodo phone number, i have tried to contact opodo on line but have not responded i have filled in many bot forms promising to contact me no reply i am awaiting full refund,
My booking reference*******458how can i contact opodo,

The worst customer care experience I have received in my life. Honestly would rather stub my toe really hard on a coffee table than to ever have to interact with this business. Bellow find attached my complaint email - which I am sure will no be even seen by them.

This business will not suffer a blow to its reputation from my review. The overwhelming majority of online reviews with regard to the services provide by Opodo Ltd outline just how terrible they are, in every aspect. What baffles me is that large, reputable service providers such as Skyscanner partner with such a bad company and fool consumer into entering the hellscape that is Opodo. Needless to say, this is inasmuch a review for Skyscanner, for whom I have completely lost trust from this point onward.

Bellow I pasted my complaint email as sent to opodo customer care (submitted through this link: https://customercare.opodo.com/en/support/tickets/newhat, which is nowhere to be found on the customer website and was provided to me after repeated requests to access my voice-call records.

To whom in may concern,

A. Lack of transparency, Terrible Customer Support, and deptive business practices.

I have spent a total of 2 hours on the phone with customer support line in the past two days. So I think I'm well equipped to give feedback on your customer support system. Yesterday, after making a payment to oppodo.com.uk for a flight from LCA to EDI on September 4th with TUI Airlines, I was surprised to discover that my booking had entered a perpetual "processing" state. I immediately because skeptical when I received a confirmation for my payment and noticed that my booking was "processing" and that I should check back shortly: You'll receive your final confirmation email shortly'. I felt something was wrong because of two reasons. Firstly, at no point during the booking process did it say anywhere on your website that I my booking would enter a "processing" stage (which I later found would be over 20 hours long). And secondly, I was aware of the fact that the text elements inside the email were not dynamic, in other words, the email would continue to say processing' in perpetuity. My concerns were exacerbated when I took to Internet review sites to find out more about opodo. The scathing 1-star reviews of hundreds of dissatisfied customers, claiming they had, among other things, been ripped off', prompted me to reach for my phone and dial the "24 hour, 7 days a week, customer support helpline".

To my dismay, and adding further doubt in my trust to this company, the customer support line was consisted of an understaffed phone tree leading to the same 15-20 minute hold period before I could connect with a staff member. In the phone tree menu, I attempted to cancel my booking, instead of a confirmation to the cancellation, I was put in queue to the customer helpine. The first person I spoke with, yesterday at around 2:30 pm, was Muhammed. To my surprise, he informed me that my flight would continue processing for up to 24 hours! I demanded an immediate refund from him, which he informed me he was unable to allow, for some reason which understand. He guaranteed me that if the agency is unable to secure my booking with TUI, I would have a guaranteed full refund of the amount I payed (EUR 117.69). I continued to reject his assertion that I need to wait until I have a confirmed or rejected status to my booking before moving forward with the refund. I asked him why it was not listed anywhere, that I had to wait up to 24 hours before known if I had a flight or not. He didn't have an answer for me. Having become frustrated with me "not understanding" him, Muhammad told me that he would be sending me an email detailing the relevant reasons, company policy, my rights, etc.

Needless to say I did not receive any email updates from Muhammad or the update to my booking. It wasn't until this morning (27th of August 2019) at around 12:05 pm (EET+1), that I received an update to my booking, which was supposedly sent out at around 04:30 am (EET+1) from your mailing server. The update detailed to me that my flight could not be secured, and that I had two alternative flights to choose from. The two other flight alternative, both operates by British Airways, seemed simply too good to be true. I begun replying to the emailing, outlining the customer support experience I had had up until that point, outlining that I wish for either a complete refund or alternative booking to the first BA flight ASAP. After replying, I received a notice and discovered that I had replied to a no-reply address, meaning I wouldn't be getting a response. The email update I received was from an address named "Opodo Customer Service" leading me to believe that I would be connected with the Customer Service centre, should I reply. This leads to believe that your customer service emailing system is, either by design or by mistake, misleading and difficult to navigate. Even as I write this email I have to point of contact with the customer service department, which is the reason I formally request a copy of the phone call record, later on.

As I picked up the phone yet again, I waited for 20 minutes on hold and I was connected with Mukesh. Who assured me that I would be able to reclaim 100% in the event that my alternative booking was rejected. I asked him how much time he expected the process to take and he said 6-7 hours. I have reason to doubt wether or not I will be succesfully provided with a booking to either the BA flights that I was provided to choose from. In fact, Mukesh, didn't even ask me which one I preferred. This leads me to be suspicious of the overall integrity of Opodo's business practices, and not just of its problematic customer support structure. I hope that my suspicions will dissolve upon received a flight confirmation and booking code for one of the two BA flights. If I am disappointed again, be sure that I will not only demand a full refund for the services I purchased and did not receive, but also a compensation request for the time and resources I have spent in chasing this dreadful company around. I instructed Mukesh, to submit the request on the condition that I would be able to retrieve a copy of my conversation with both Muhammed and Mukesh, he informed that he had no idea' know if I had a legal justification for the retrieval of this information and redirected me to this ticket submission platform.

It is here, finally, that I am able to put in a formal request of copies of my conversations with both Muhammed and Mukesh, for my own personal record, should I need to build a case. I am entitled to control over my data under the legal framework of the General Data Protection Regulation (GDPR), and I have no reason to believe that it is unlawful for me to make such request. On final note, this ticket submission website, was unlisted on your business domain. Mukesh initially instructed me to find it by navigating to the "contact us" page. At this point, I was not surprised that the contact us page was just a collection of links to FAQ topics, and nowhere contained directions to actually contact the company. Mukesh had to spell out the URL for this ticket submission platform to me, over the phone. It on this final note that I wish to outline that my customer service experience with opodo has been by far the worse of any airline ticket agency, perhaps the worse in the entirety of my experience as a consumer. The extent of dishonest, and borderline deceitful product description on both your website and of your corporate partners, your poor customer service and support, could constitute for a borderline violation of business conduct laws in EU. I sincerely hope no one further stumbles into your near-fraudulent, headache-inducing business.

With full honesty,
Elias Vasiloudes Nikolaides

Gave up trying after 50 minutes with Call Center, Cancelled the booking, Stopped Payment! Mickyj

OPODO have made miss my mum funeral what to do any one help please?

Very Poor company in terms of everything.