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OnTrac
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OnTrac

1.1
ontrac.com
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OnTrac Reviews Summary

OnTrac has a rating of 1.1 stars from 1,481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OnTrac most frequently mention customer service, front door and next day. OnTrac ranks 400th among Shipping sites.

service
783
value
643
shipping
765
returns
483
quality
633
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Amber d.
Washington
2 reviews
13 helpful votes
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No star
December 11, 2015

Was on hold for over two hours. Finally gave up trying to speak with a person. Said they delivered a package to my house. They lied or delivered it to the wrong place. Either way terrible customer service as in non existent!

Date of experience: December 10, 2015
John D.
California
1 review
2 helpful votes
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Horrible business, their delivery personnel forges documents
April 22, 2015

This is a horrible business: they falsify delivery information, which makes shippers look like liars. If you are lucky and something arrives, your shipping / tracking information still may be complete bogus. Don't believe it? Look on Yelp!

Date of experience: April 22, 2015
crystal n.
New Jersey
2 reviews
6 helpful votes
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I have ordered 4 packages in 2 weeks
October 27, 2014

I have ordered 4 packages in 2 weeks. Ontrac delivered 2 and usps delivered the other two. Ontrac delivered on time and even before expected arrival time. I have read bad reviews and was worried.
They came too my door. Knocked and even waited till I answered. Even though they have the right too leave package on step without notifying the resident. Completely happy with there service. Delivery guy even made me laugh with a joke (:

Date of experience: October 27, 2014
18 reviews are not recommended

From the business

OnTrac, a regional package delivery company, offers overnight delivery at ground rates to 60 million consumers in CA, AZ, NV, OR, WA, UT, CO & ID.

+331
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Abby C
Abby C.
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