OnTracReviews 1,481

They delivered my package to the wrong house twice. My package was supposed to be delivered yesterday, but the driver took it to the wrong house and now they say they can't relocate it. They delivered it to my neighbors house who is known to steal things and haven stolen things from me in the past. They acted so nonchalant about it like it wasn't their problem. Horrible company. Don't ever buy anything from a place that uses ontrac they obviously hire drivers who have zero brain cells and don't know how to read addresses. If I could give them zero stars I would.

HORRIBLE service... I was expecting a package in the afternoon. At 4.15 I checked the tracking... It had been delivered and signed for at 3:30... just 45 min ago... BUT I WAS HOME!? The initials were not mine, I did not hear the doorbell... I called their 1-800. "Sorry for the inconvenience" is not going to do it for me! They said they tracked the driver, who apparently came to my place... and someone else signed off...!? I went around in my neighborhood and even asked around...
The only explanation then IS THAT THE DRIVER SIGNED FOR AND STOLE MY PACKAGE... and nobody will ever know?
I WILL NEVER USE THEIR SERVICE AGAIN!
Sorry for your inconvenience?

OnTrac is the worst. Amazon uses them occasionally and I've complained to them about the fact that they frequently mark the package as "Delivered" when it hasn't been, this has happened almost every time I've received a package through OnTrac... and it's not like it shows up the next day either; this last package, which came today, showed (through the Amazon website via OnTrac's tracking number) as having been delivered 6 days ago, the text message I have indicates it was delivered 5 days ago... and it's not like the package was shipped across the country either, it came from a city in my state that is a 3 hour drive away.

My hope is that Amazon stops using them and until they do, I will make a complaint with Amazon every time this happens.

Package was marked as delivered and it was not delivered. I know this for a fact because I do school at a desk that faces a window looking out my front window. I was at my desk all day until at least an hour after the supposed delivery time. I have sent messages to OnTrac and the company I purchased from, we will see if anything comes of it, judging by the reviews it will probably not be delivered anytime soon unless the company reships my order. So Frustrating!

Very satisfied. I placed an order on line from Vitacost Sep18 2018 noon and received it Sep 20 2018 12:07PM in Perfect Condition. The package was shipped from Vitacost (Nevada site) to me in Washington in just 2 days, via ground service. The packagearrived on time in perfect condition. Good, prompt service. Thank you OnTrac.
I have been getting mail order packages through 6 different delivering
Companies over the past 12 years... and this is the first time ordering
From vitacost by OnTrac delivery service and so far, is among the top 10% rating in my experiences.

I'm not sure who's worse OnTrac or Amazon? Save Amzn your order shipped emails And go to OnTrac website to track, request email notification when it's delivered. Now 2nd time my stuff wasn't delivered when Amzn/OT said it would "by 8pm", if you call OT CS they'll say "has until 9pm", take screen shots of Amzn's tracking page, once you call them to complain or ask what happened that page will be replaced with one telling you the date is unknown, tracking #, delivery progress all gone. Amzn will say "by the day after tomorrow" and "they can't get ahold of OnTrac". 1st time, both sites CS said pkg. Was delivered, looked all over, Nope. They actually said to see if your neighbors had it - uhm no, that's not my job. Why 1st one said delivered? "mis-scanned", today it was "driver may have been running late yesterday". Amzn Now says 2 days After item ships, I've had to call to get tracking #'s before, I had to delete my P. O. Box from my saved addresses to force Amzn/Sellers to deliver to my home, it also stops UPS FEDX ONTRAC from leaving it at P. O. OT usually is OK, but they need to stop saying your pkg will be delivered by 8pm Unless it actually will be.