OnTracReviews 1,481

Worst delivery company EVER. Amazon has used them 7 times to "deliver" to my home. Two items never arrived--"lost in transit"--and the other 5 times the item arrived days later. NOT ONE ON-TIME DELIVERY TO ME. OnTrac's website always shows the same thing: that the package was delivered to OnTrac's holding facility near my house, on the day after I placed my order, that it will be delivered later that day, yet it never arrives on time. Here is one example of an item that was supposed to arrive on Tuesday (this is from Amazon's website): "Now expected by Saturday We're sorry your package is late We're working with the carrier to get your package back on track, and we'll let you know when your package is out for delivery. Please come back Sunday if you still don't have it and we'll help you out." Was expected Tuesday, July 3 Finally, I called Amazon and told them to "deprioritize" OnTrac. In other words, Amazon will use UPS, Fedex, and pretty much any other delivery company. You CAN demand that companies like Amazon not use OnTrac. DON'T EVER USE "OnCrap" and insist that companies you deal with NEVER use them.

I receive a weekly delivery and it usually comes via FedEx but lately, the company has been using OnTrac and it has been a disaster! I have received these deliveries weekly for over 2 years now and there has never been a problem with FedEx. Easily 75% of the time when OnTrac is used, the delivery does not arrive! I call to get ETAs and am promised by 8 pm, then call at 8:15 and they say by 9 pm, then call at 9:15 and they say by 10 pm. Finally after waiting and waiting, the package never arrives. This has happened over and over again. I have begged the provider to not use OnTrac and have even asked that they skip my delivery if they have to use them. I am at the point now that i will likely stop deliveries all together because OnTrac is so unreliable! They get me so frustrated! STAY FAR AWAY from this Company!

Do not use OnTrac if you intend to keep your customers! This company has failed all three times they have had the responsibility to deliver a package to me. The first one was left at the road to be run over the second one was listed as delivered and was not. It took a written complaint and a call for them to finally deliver the package two days after it was marked as delivered. The last one was left in our driveway during heavy snow. We were lucky to have found that one before the snow melted. AGAIN, RETAILERS, IF YOU WANT TO HAVE REPETE CUSTOMERS, DO NOT USE OnTrac!

I was waiting for a delivery from McDougall Right Foods and the tracking # stated that OnTrac had the order delivered yesterday evening at 8:30 PM to our front door which is a flat lie. 3 People were sitting at this time in our living room with view of the front door and three dogs were there, too. My dogs bark at everyone who enters the front yard, In addition, the neighbor's security camera footage showed that nobody approached our front door at the time they claimed delivery. Their driver is a lying piece of $#*! and their customer service sucks. They did not respond when I complained. I have to say, Dr. McDougall's Right Foods were very nice when I called and they will re-ship the order with a different carrier this time. Let's hope we get it next week. I wouldn't have complained if they would have stated that delivery is late because stuff can happen but lying straight at us saying they have delivered is different. Customer Beware and refuse any delivery with this fraudulent delivery service!

I was supposed to receive a package last Friday but they couldn't find my house. So they decided to just hold on to the package until I noticed something was wrong. I contacted Amazon and they did a 3 way call with Ontrac. I gave directions on how to get to my house, even though the morons have delivered here before. I was told I would get it today sometime. Well I was cooking dinner last night and I get a notification my package was delivered to the front door. So I go to my front door and guess what, NO PACKAGE! So I contact Amazon again and they tell me sometimes they will scan it as delivered before they deliver. Bull$#*!! I contacted them again this morning and was told I had to wait until the end of today and they would do a replacement order or a refund. This is a Christmas present for my new granddaughter and I was starting to really worry. Well about an hour after talking to Amazon my neighbor, who has caused me all kinds of problems in the past, brought it to my door. The idiots delivered ti to the wrong god damn house! I am so mad that I am seriously considering canceling my Amazon Prime account. I will not be doing anymore Christmas shopping online as I do not want to go through this again.

One star is TOO MUCH. Minus one would be more accurate. I have a trial membership with Amazon Prime, and the very first order was mishandled by OnTrac, as well as the most recent--today. The drivers are lazy, incompetent, and liars. With the first delivery, the driver left my package at the management office, insisting I was not home, even though office personnel--who know me quite well--told her I had to be home because I do not travel in inclement weather. I was sitting inches away from the door, on my computer, monitoring tracking. LIAR. Then the most recent delivery fiasco... my package was scheduled for delivery yesterday and I sat here ALL DAY monitoring and waiting, only to learn there was an "issue" with my address, so they rescheduled for today but only AFTER I confirmed my address with OnTrac. They refused to accept Amazon's information. THIS time, the only way I even suspected my package may have been delivered is after hearing someone run up and then back down our outside metal stairs, and that's when I decided I'd better check tracking again. VOILA! It said my package was delivered, but at my "front door." It was NOT. The driver placed it against the wall next to my door. Oh, and of course, they NEVER answer their phones, but do say you can call(?) Really? I have asked Amazon to cancel my Prime membership if they cannot use a better carrier. Too old for this nonsense.

OnTrac Parcel service - I don't think has a package tracking system. Thursday 11-16-17 they delivered to me a package that WASN'T mine, and, didn't deliver the package I was expecting which, next day, OnTrac tracking indicates my package was "Delivered" on 11-16-17 - Which package I can't find /see ANYWHERE on my tiny Property.
Fire the CEO and all the Employees - especially the Customer Service Employees who don't answer their PH for 20 MINUTES!

The worst. Period. Whether through Amazon or other shippers, this company consistently drops the ball. Ontrac has a 90% failure rate in delivering packages on time to my address. They will show on their website that a package has delivered, but in reality they are delivering my packages to some other address. Occasionally, MONTHS after I have reordered and received replacement packages (through other, more reliable couriers such as UPS, FedEX, or USPS), I finally receive 3 or 4 packages that had been "lost." My assumption is that whoever Ontrac is delivering my packages to eventually calls Ontrac to let them know.

I ordered a dog door panel from Amazon "Prime" on Tuesday 22 August, the shipping status showed Ontrac as the carrier and the guaranteed deliver date was by Friday 25 August. On 23 Aug, I received a message from Amazon to contact them so I called, Amazon informed me that the shipping carrier has accidently sent my package to the wrong city but is being reroute so, it may be a day delay. No further shipping status has been updated since, I called Ontrac several times and each time I received different answers. The last time I called, Ontrac customer services now claimed that the company never picked up this package from Amazon (which Amazon said otherwise). Amazon "finally" gave me refund after several emails back and forth. Up to this day I still don't know what happened to that package.

My delivery was supposed to be delivered today, I have Amazon Prime. There was a holiday this week, so I expected the delivery a day later, no problem. It would still be on time for what I needed. Finally got someone on the phone with Ontrac and THEY decided (outside Amazon's protocol) to deliver a day later (which now makes my delivery late). Their rep wanted to explain in full that my delivery was going to be a day late, well I KNEW that! Then didn't let me speak "until he was done explaining." Then I was escalated to a manager, waited on hold for literally 20 minutes and then disconnected! Ontrac is terrible. Always late and NO customer service. [Try to Google their reviews!]

I ordered a birthday gift and it was sent through ontrac. It was supposed to be delivered 7/28. Tracking said out for delivery. Not delivered. New tracking said it was delivered 7/30... it wasn't. Contacting ontrac I was told they found the package and it would be delivered that day... it wasn't still no package delivery on 7/3... calling today 7/5 I was told they can't find my package and I should have the seller file a claim. Going forward I will check with the seller to see who the shipper is. If it is ontrac I will look elsewhere. Amazon has been made aware of this problem.

How does this SHAM delivery company manage to stay in business when it DOES NOT DELIVER PACKAGES TO THE DESIGNATED RECIPIENT? I have never actually gotten item delivered to me by ontrac - they just say they have delivered and packages just seem to didapear into the void. I have once again ordered an item from Amazon and even though they had to refund money from last purchase that wasn't delivered, they show that my order is out for delivery by OnTrac! How many times do they have to get screwed before stop chucking time and money down the OnTrac rat hole? Such stupidity is unbelievable! Former Amazon customer - LeeB

I recently ordered a golf club via Amazon. The club was to be delivered using Ontrac. After three days of failed delivery attempts, it's obvious the driver stole the club. I called customer service and after being placed on hold for never less than 10 minutes, the customer service agent tells me the package is out for delivery. The driver has never come. I spoke to a friend who works for FedEx. He tells me this happens - even with FedEx. When I suggested this to Ontrac customer service, the agent didn't sound surprised and suggested I report it to Amazon. Hmmmm is this a known problem? Ontrac, do background checks on your thieves!

Their tracking system is unreliable: package was confirmed as having arrived at local facility and will be delivered soon but that didn't happen. The following day, tracking system indicates that it just arrived at local facility. When the package finally arrived, it was left outside of garage in high traffic area and not on doorstep (second level) as stated in documentation. And the contents which were supposed to be stored in cool environment arrived extremely hot (estimate 150 to 160 degrees Fahrenheit). Following is the customer service's response to complaint:

"Thank you for your your feedback in regards to your experience with OnTrac. We truly apologize in advance for the less than stellar performance you have encountered. We have filed a formal complaint on your behalf and we will have management follow up to ensure this issue is addressed. We take all complaints very seriously and we will make sure this is taken care of for you. Again, our apologies."

So they're filing a formal complaint against themselves? Definitely not very reassuring.