1. Ontrac delivered to me package of neighbor's from over mile away! Not even similar house# or same street name!

2. they THREW, no HEAVED package from end of driveway towards door where it bounced and rolled many times before hitting wall. Must be some kind of glassware as something inside broke and leaking fluids out.

3. later, they did deliver one of my packages. This too was tossed from end of driveway Luckiky it wasn't anything fragile. Box was still beat up though.

I'm contacting vendors I bought from and reporting these incidents. Tell them I'm not going to order anything from them if Ontrac is used for delivery.

https://my.arlo.com/hmsweb/users/library/share/link/F6DFDA4EB8CB1948_*******

https://my.arlo.com/hmsweb/users/library/share/link/A4F7D25B41C5AB54_*******

2nd experience with OnTrac. Constant promises and shipping delays. Worst service ever! I rate it 0.

OnTrac/Lasership}FakeScanning/StolenPackage! Can'tFollowSimpleInstructions! ReplaceThemWithRobots4Real

Terrible service with Unprofessional people.Alway late...damage packages...

Let me tell you, if you are shipping through this company, you WILL lose business. ZERO STARS. SCAM TKS

Extremely slow delivery and response to your request and product. Extremely slow delivery and response to your request and product. Extremely slow delivery and response to your request and product. Extremely slow delivery and response to your request and product. Extremely slow delivery and response to your request and product. Extremely slow delivery and response to your request and product. Extremely slow delivery and response to your request and product. Extremely slow delivery and response to your request and product. Extremely slow delivery and response to your request and product. Extremely slow delivery and response to your request and product. Extremely slow delivery and response to your request and product. Extremely slow delivery and response to your request and product.

It is my firm belief that any company / business / etc that uses OnTrac as a delivery service for their customers, does NOT value their customers. My experience was so poor (which I will outline below) that I have now taken to asking what delivery companies may be used for an item I'm looking to purchase. If they mention OnTrac, I ask if there is a way to omit them if I make the purchase. If they can not guarantee my purchase won't be "delivered" by OnTrac, I won't give them my business.

I ordered an item online, which a value of around 230 dollars after taxes. I used Walmart online, purchasing a Best Choice item. It was a battery operated Jeep for my child. I ordered this item prior to Black Friday / cyber Monday in the off chance it may sell out. You see the year prior my husband had orders that relocated us from Fort Huachuca to Fort Carson. Anyone familiar with the military will understand the acronym PCS. We PCSd through two major holidays. During thanksgiving and Christmas we had no HHG. We were stuck in a subpar hotel and at best gave our child a small Christmas tree and a few gifts. Next year my husband is expected to be deployed. So without going into more specifics, this Christmas means a lot to our family. We ordered a lot of items, this particular one we liked the most.

At first I didn't even know my item was shipped using OnTrac as an email from Walmart provided a "Fed Ex" tracking number. After a few days of it not working, I looked closer and in small print noticed information from best choice about a company called OnTrac. I insert the tracking information on their page and there it is. Perfect right?

This item was due the 26th however there had been a little inclement weather the 26th/27th. The non delivery was understandable. It was updated as such online with a promise of being delivered the next business day.

The next day was thanksgiving day, so we just assumed it would be delivered on Friday.

Friday, the 29th arrives and we find one nice large package on our doorstep labeled best choice. I also noted the box read "box 1 of 2". With this in mind, my husband and I decided when our son went to bed we would assemble what was in the box and see if there are any issues.

Whoa and behold, we are missing pieces. I contact Best Choice and we discuss the missing items, I sent a photo of the box we did receive. They tell me that the item is shipped between two boxes and to contact them if it isn't received by the end of the business day OnTrac stated it would be delivered on.

Given it was nearing the end of their business day hours as I understood, I decided to call OnTrac. Which led me down an infuriating road of exchanges, inconsistencies and ultimately their complete withdrawal from the situation.

I was speaking with a nice woman, who basically insisted there wasn't much information she gave me. I was told to expect it the next business day. So I said, "you're a delivery company but you can't confirm if there were indeed two boxes intended to be delivered? That seems ridiculous". The woman agreed and asked me to hold so she could look up more information. See to me it was necessary to confirm that there were two boxes. If there was not, then it's an issue of Best Choice never having sent the box that I would need to remedy. If they can confirm there were two boxes untrusted in them to deliver, I can focus on OnTrac instead. When she comes back on the line she says she was able to confirm it was a two box shipment. She kindly explains that I should expect to receive the next box on the next business day citing bad weather for delays. Okay. That's fine. The weather was cleared at this point but I could understand there being a back log and that just because two boxes are being delivered doesn't mean they're in the same place at the same time.

Meanwhile the online tracking does a subpar (at best) job of updating this information.

On Monday I call, asking for confirmation that my package would be delivered that day as stated on Friday. A gentleman I spoke with said it did not show as being on a vehicle for delivery and I should expect it the next business day. I said this was unacceptable as I've been told otherwise and the "expect it the next business day" was getting a bit redundant. I wanted confirmation on the actual whereabouts of my package and an actual date it will be delivered. He says he will call back.

After a few hours I call again. Now I'm speaking to the woman I spoke to on Friday. It's worth noting - despite her inaccurate information - she was a genuinely kind hearted person. The only experience and only reason OnTrac would even deserve the one star I had to give, is this ladies excellent attitude. She says my box is on the vehicle for delivery and should be here by 5.

I was pretty happy until moments later the first gentleman calls me back and stated they're unable to verify the whereabouts of my package, that it won't be delivered today and to expect it the next business day.

Now at this point, they had stopped updating their online tracking as far as I could view.

So I asserted that I needed to speak with someone in charge as what he was saying, and another representative was saying was contradicting. I'm told he can't patch me through because he called me, but I can call back and request a supervisor.

Okay. So I call back. Explain the situation in brief and request a supervisor. I find myself on the phone with Jacob. He listens to my OnTrac experience at length, and vows to get an answer on the whereabouts of my package and delivery date by 5PM. (They're in AZ and I am in CO so we are in the same time zone).

At 6pm Jacob calls, and says "they are unable to verify the whereabouts of your package but you should expect it for delivery on the next business day". Now, I was going to be patient until he also started citing the weather as an excuse. The weather had been clear for days. So in a not so proud moment that I couldn't help, I half laughing, asked him if it was f... n snowing in the warehouse or wherever my package may be that they CANT actually verify the location. Of course, I knew it wasn't snowing because it hadn't for almost a week now. He literally was just giving the same generic and NOT true response I had received at each point in the juncture. Basic floor staff I can almost understand. A supervisor? Unacceptable. I had to hang up before saying some unsavory things.

I want to note - that this was 6pm. That is important. If you're still following. The date at this point is December 2nd.

December 3rd. I call customer service and ask if my package is in a vehicle for delivery. (Again the online information no longer updating.). That representative tells me the package has been marked as lost. (Imagine my face, please do). In a quick moment of thinking, I ask the representative if she can tell me at what time in their system the package was updated as lost. "3PM yesterday" was her response.

And surely, a supervisor would have been able to READ exactly what she could, before calling me at 6pm to say they couldn't verify the whereabouts but to EXPECT IT THE NEXT BUSINESS DAY. So I tell the lady on the phone this, and assert speaking to someone higher up, definitely not Jacob though.

I get Jessica from Corporate on the phone. She seems promising. She gives me a reference number (by the way I can't find where online to input this reference number). Tells me how I'm now a "post it note" above her desk and she never lets her post it notes go unresolved! She gives me her extension. Promises to call every hour and a half with updates or at least check in.

I received two calls from her on Dec. 3rd. Revealing some information such as the package had no longer been in Denver but a "satellite company" much closer to me. Now I'm like WAY TO GO JESSICA! Thank you!

The second call was essentially that someone in charge there would be looking for the package.

The day goes on and no more calls. I figure she was working hours though and may not be in. I try calling her extension non the less though to maybe get one more update for the day. The extension goes to a voicemail of a hardly audible name. Definitely not "Jessica".

On the 4th I receive one - and the final communication from OnTrac. She stated they're getting a new shipment and checking for my box. Insisting that she believes it is not actually "lost" but they want to be sure. If it was truly lost is would launch a whole new investigation on where the package went. Good, because I think I deserve my package or at least some answers. I mention that I tried calling the main number and inserting my tracking information and it had me on hold for hours now. No one picked up. Then I tried her extension and that it wasn't her voicemail. She said her extension again and I confirmed that's what I had and input. She said it was odd but she can see missed call numbers and will ALWAYS return my call.

On December 12th, I called, left a voicemail on what is clearly not Jessica's voicemail box, requesting return communication from Jessica as soon as possible. She was convincing but just as frustrating and unreliable in the end. I waited through the 14th for a call. Never received one.

I never received my box either.

All I received was an EXTREMELY dishonest and inconsistent experience of exchanges.

Now, I've contacted Walmart. Explaining these issues at length. They fully refunded me.

Best choice, sent me a new 2nd box (what I now know to be called "box B"). They used fedex (monumental sigh of relief) and I have received it. The issue was remedies but NOT BY ONTRAC.

I have now just been ignored. As the intended recipient of an item I purchased, that was in their care as a delivery team, I at least feel entitled to answers to conclude this frustrating experience. But alas, I won't get them.

So all I can tell you if you've read this far, is I think anyone with a "5 star experience" just got lucky. This company DESERVES its poor ratings. I know I'll personally be outline this experience (in more detail as I have logged and recorded on my phone) to the better business bureau.

If you're a manufacturer / company / whomever SENDING an item, have more respect for your recipients. Do NOT use this company.

If you are purchasing an item, CONFIRM which delivery companies they may use and as I said, if they use OnTrac and can not guarantee sending your item using a different delivery service - just don't give them your business!